Review Highlights
“Parts-People are one of the only people to offer a drive for this laptop on the internet (even refurbished at that).” in 12 reviews
“The service tech, Mike, was beyond helpful in getting my Dell Latitude fixed & working as soon as possible!!!” in 6 reviews
“Cost about $450 total but that included: the motherboard, new keyboard, new thingamagig that connects to the motherboard and the power input.” in 2 reviews
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About the Business
Business owner information
Nathan M.
The Dell Laptop Experts At Parts-People.com laptop repair is what we do;the health and functionality of your Dell laptop is the job to which we are committed. Since 2002, our team of experts has helped businesses and individuals find the parts they need and get their computers up and running. Today, our 14,000 square facility - open to the public - offers Dell laptop repair through our service department - as well as an extensive inventory of replacement Dell parts for laptop notebook computers, and a laptop notebook recycling service.
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Overall rating
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- Vicki G.Austin, TX439306511/3/2022Updated review
An update of my review from way-back-when: They are STILL great! Knowledgeable, reasonable, and FAST. After struggling with my slow wonky computer for some time, I took it to these folks and presto! Under $200 and less than 20 minutes, and I'm back in business! Soooo happy! Thanks, Parts-People!
10/17/2012Previous reviewHooray! Open on Saturdays!!!!!
Personable and knowledgeable. He knew what he was doing, he knew what to do, and he did it. My Dell laptop is so much better now than it was: new power cord, new battery, new keyboard, new face plate. $218 -- only $10 for the labor!
Very pleased with the service. - Ashlee W.Austin, TX03711/11/2022
I had a great experience with Parts People yesterday! I brought my Dell laptop in to have a specific piece replaced. They had the piece in stock and were able to get the laptop repaired and back to me the same day. I couldn't ask for a better result than that!
Thanks to Hank and the entire parts people team. If something goes kaput on my Dell again, I know where to bring it! - Rosco O.Pflugerville, TX01547/6/2021
Just moved here from California and had a hard time finding someone to fix my pc...found out it was a fake Dell so they couldn't fix it but gave me a good lead nearby and GAVE me the parts I needed.
Now that's service! - Chris C.Owosso, MI26814122/9/2022
I order a small part on 1-31-2022... (see picture) paid $3.95 + $5 shipping...as of today 1-9-2022 usps still shows awaiting item... really?? Coming from Texas ? Will not ever order from them again....
- Jay C.Austin, TX614/26/2022
These people were fantastic for a much needed repair. They were friendly, thorough and most importantly quick to get us back online. My wife's laptop was slowing down. After speaking with Hank (their repair lead) on the phone, his first though on the symptoms was that the SATA hard drive might be failing. I sent the laptop in on Tuesday. By Wednesday he had diagnosed the problem (which he still felt was the hard drive). After a phone call to confirm what he was doing, he went to work. He sent the laptop out Thursday evening and we received it on Friday.
a) The laptop is blazing fast for startup and internet browsing (this is what my wife cares about)
b) He turned the whole thing around in 3.5 days
c) he even went the extra mile to turn the slow hard drive into a data store if we needed it and also copied the old hard drive to the new one (something other repair places would charge for).
d) it was a good price for a well done job !
This is the second time I've used them with the same great results and one of the few times I felt compelled to write a review. They are that good. Everyone should know.
PartsPeople know their products, have a great repair business model and met/exceeded my expectations in all cases. Hank was great to work with. - Kelly L.Kaneohe, HI015/9/2022
I purchased a brand new replacement battery for my Dell XPS. Slightly more than a year after installing it, my computer starting rejecting it saying that the battery wasn't a recognized device. Now my device crashes everytime I unplug the power cord. I called the Parts People and they were unwavering in their "Only one year warranty" and wanted to sell me a new one. Really? A brand new battery that only lasts a year and they think I'm stupid enough to purchase from them again? This was not an issue of my battery expiring over time and suddenly no longer functioning. This was a sudden random glitch possibly due to a manufacture defect that they refused to be responsible for.
- Terry H.Austin, TX018/10/2021
I drove from SW Austin because Parts-People had a hard to find Dell keyboard in stock. I brought it in about 4pm and it was ready by lunch the next day. Cost for the part and labor was extremely competitive.
- Nils O.Austin, TX0510/28/2021
Parts-People restored my Dell Precision laptop, after I had somehow mucked things up trying to install a second SSD card. I could not even boot to Windows and could not figure out what to do. A call to Part-People resulted in my bringing the laptop to their store in Austin. Mike then fixed it and I was able to pick up the laptop the next day. Mike is a miracle worker, although he said with 20 years experience, he simply knew what to do. They provided top quality service in quick time. Mike answered questions I had, and the fix was done for a reasonable price. They will be my goto shop for Dell parts and service. They also serve people who send in their PCs to fix.
- Glenn K.Austin, TX087/9/2021
I had a computer with a dead keyboard. I was overseas when this happened but had a friend who was coming to Nicaragua bring me a replacement that I ordered on Amazon. It did not work. I took my laptop to parts-people when I returned to Austin and they diagnosed it on the spot and said the keyboard was the wrong one. They changed the cable that connects the laptop to the keyboard which would have been an $8.00 fix, but the problem was with the keyboard. They replaced the keyboard on the spot. I also wanted to replace the touchpad which was really worn out. Not only did they have the part in stock but they said they might be able to replace it at that time, but it was 3:30 PM so I asked them to just keep it and I would pick it up the next day. It was ready when the opened. Their price for the keyboard and the touchpad was very reasonable and the labor charge to make the change was competitive with other places that I had talked with about the problem. Most excellent price and service. I would highly recommend Parts-People to anyone who has a problem with their DELL computer.
- Yolanda B.Northwest Hills Village, Austin, TX0612/3/2020
My Dell laptop had a strange error message about power, so I called my usual "discount" computer repair shop. They had a wait time of two weeks, so I found Parts People.
I went in yesterday evening, and it was inspected and worked on right away. It seemed it was an issue they'd hadn't seen before, but the guy who took care of it was very knowledgeable and took less than 15 minutes to find and resolve the problem.
I'm ditching the other repair place and coming here from now on.
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