Paramus Plumbing & Mechanical

Brett is our HERO!

We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days.

I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO.

He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on."

Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did!

Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging.

We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've always come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

This is an unfortunate update following my 5-star review a few years back. I tried to really like Paramus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before.
I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me.

What is the point of being in a Service industry if your first line of service - communication - is so atrocious?

I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"?

I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought.

Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls.

I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them.

So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers.

They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

These guys came and replaced my water heater with a tank less system. Seemed promising, but were a pain to get ahold of, and didn't bother with any needed permits. Bye bye NJ rebates...

A year later, reached out to the office and to Brett to get maintenence scheduled, and no response at all. We've reached out for literally months, no responses.

Turns out, not only did this need maintenance, but the shoddy work has been slowly leaking gas, which was identified thanks to a washer repair tech and confirmed when PSE&G came to red tag or shut off the gas due to safety.

Even then, zero responsibility or responsiveness for maintenance or an emergency repair. The only response was full of excuses, and they were only willing to come only in a few days. No show, no response, no follow up (sensing a pattern here?)

$700 of repairs (and multiple technicians mentioning the original setup was a hack job) and days of cold shower later, Brett and the office still refuse to get back to me on the maintenance or a follow up on the emergency repair.

Don't recommend these guys unless you want no accountability for basic maintenance and expensive service calls.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've always come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVAC needs.

I called them and asked for an estimate to install Central AC in my home. At first they wanted $175.00 to come out. I had called 5 companies in all, Paramus was the only one that wanted a fee. I balked. I don't pay for estimates. They reconsidered and agreed to come out at a mutually agreed upon date and time to bid on the job.
They missed the scheduled time, arrived about 5 hours later. A week or so later I got a vmail that they wanted to discuss the job. I returned the call to their vmail and asked if they could simply send me the estimate in an email. A few weeks have gone by, no estimate.
I must say I was not completely surprised. The few interactions I had with them on the phone left me suspect if they would show up. They came across as being not really interested, but we'll do you a favor and come out and bid on the job type attitude. So thanks for the apathetic response to my invitation for you to bid on installing CAC. You helped me narrow down my search for finding the right customer centered company. Thank you for eliminating yourself from consideration.

I hate to write a bad review because Brett did seem to be a good guy the first time we worked with him. In 2015 Brett installed a new outside unit for our central air conditioning. He did a fine job and we had no complaints. We had thought we found our plumber for any future issues.

Unfortunately, two years later the unit broke. A part on the unit broke and the refrigerant leaked out. This was not the fault of him but the manufacturer. I reached out to him but at first was not getting an answer, so I called another company who came out and explained what had happened. They recommended trying to get in touch with the company who installed it (Paramus Plumbing) as it should still be under warranty.

I was able to reach Brett this time and he said he would come that evening to check it out, and that they guaranteed their work. This was reassuring, until he didn't show up. The next day I reached out to him again and he apologized and said he would come that day. Again, he never showed up. The next couple days I continued to reach out to him without answer. On the fifth day, I left a message on the 800 number voicemail (I had been talking with him on his own phone previously.) He called and apologized and said that he had had a "family emergency." Oh well, it was just a week in July with no air conditioning waiting around in our hot house for him to show up. He then went on to say that he was so backed up with other jobs that he wouldn't be able to help us out (with the work he said he "guaranteed.")

To really add insult to injury, in the conversation we brought up the idea of replacing the entire system in our house. To this he said, "well, if you wanted to replace everything, then I could definitely do it!" He didn't have time to look at something he had done and guaranteed, but was willing to drop everything to do a much bigger job.

We did end up replacing our entire system, and used Wickersheim Plumbing. They are more expensive, but they are extremely reliable and their guarantee actually means something.

One of the better choices for plumbing work in Bergen county. The prices are reasonable and the work is very good.

As a homeowner, my biggest worry when looking for someone to fix something that's broken is that they'll try to rip me off, overcharge, or sell me a service that I don't need. Sometimes, it's a crap shoot when you're basing your decision on Google or Yelp reviews. Either the reviews are poor or outright bogus.

Luckily, I stumbled upon this company in my search to get my central air conditioning unit fixed. They didn't pick up immediately, but after I left a voicemail with a brief description of my problem, they returned my call within minutes.

When Brett arrived, he immediately diagnosed the problem and showed me what was broken and how much it would cost for the repair. It was a worn out capacitor. He also tested the refrigerant levels; although it was a bit low, he didn't try to get me to recharge my system with (expensive) refrigerant, since cold air was blowing inside.

I know jack squat about AC units and if he had told me the compressor or something more expensive needed roaching, I probably would have believed him. However, he didn't. I appreciate his professionalism and honesty. For that, I will use this these guys for my future heating/cooling/plumbing needs. Thank you!

We are in the process of selling our house and we were away on vacation and suddenly I get a message that there's a water leak coming from somewhere in the pipe stack that runs from the basement all the way to the bathrooms on the the first and second floors. The water was coming down in the basement like someone was taking a shower there. Luckily, I had used Brett about 5 years earlier when I had to replace the central air in the house and he did a great job. I was really freaking out because I didn't know how serious the problem was, how much the walls would be torn up to find the problem, how long it would take to get it done, and of course I was worried about losing the sale. Brett's guys came and found the broken pipe and replaced it with really minimum damage to the walls. I can't tell you how relieved I am, I can finally sleep at night. Brett is just the best, honest and decent, and I would never use any plumber other than him. This guy is a gem! I just want to add that if you need a plumber there is no one else you should use!