Overhead Door & Operator

The technician called me 30 minutes in advance and arrived on time. He was very courteous and explained everything he was doing. All work was performed in a timely manner. Definitely recommend.

I thought I'd posted a 5-Star review for this business on YELP. But it seems to have evaporated. I've had at least three visits from their technicians. ALL have been awesomely competent, resolved my current "crisis" and went on to improve my garage door operation and security. ALL of their techies were polite, professional, honest, and exceeded all my expectations.

What can I say other than to do yourself a favor and use this company.

Update: I tried & could not think of anything else Jamie could have done, so Yes he deserves a 5th star:-)
My garage door closed, then immediately reopened, would not stay shut. Called Overhead & technician Jamie arrived same day within scheduled time frame. He tested the door & diagnosed bad sensors. Jamie replaced the sensors--problem solved. Before he left he installed light bulbs in opener (I couldn't reach it), and at my request found out & told me the door's age, said it was sufficiently reinforced, explained how to realign sensors if they got out of alignment, and said what to exoect if door springs break. A great service call. Bonus: $20 off service fee via coupon on their website. Definitely will call Overhead again if problem is something i cannot handle myself.

Jamie's company has done two jobs for me in past few years. Both have been awesomely executed.

The first was replacement of broken springs on garage door; that repair was far less expensive and took less time than I had dreaded.

More recently they did replacement of outdoor control panel and purchase of a second pocket remote for the garage door opener; required less than 30 min. As the technician exited, he sprayed lubricant on the door railing mechanisms; that door has never operated as quietly!

I recommend them without reservation to anyone needing garage door maintenance and repair.

I wish all the businesses I deal with were this good. I was given a quote within minutes. The technician went out of his way to work with my schedule. He arrived quickly and on time. the tech was knowledgeable and brought the right parts to make the repair. Not only did he make the repair he checked and serviced other components of my garage door. All of this was done for the quoted price.

My experience with Overhead was fantastic! I called them on a Saturday morning and they were to my house within 15-30 minutes. The repairman Jamie was very knowledgeable and professional. He had everything done by 1000 am and still had time for my questions. The price was reasonable. Overall we were extremely impressed! I highly recommend Overhead Door for garage door repair services.

Overhead is one of the more popular garage door companies in the Pensacola area. I have decided that this is not my year for household electronics. After my washer boot was repaired, the garage door malfunctioned. My family parks all of our cars in the garage, so two of our cars were trapped in the garage after the 2-car garage door failed to open because of a broken spring. I had seen Overhead's advertisements in the mail, so I decided to try them out. When I called the office, the lady on the phone told me that the tech was arrive at 10:00 am the next day. What was supposed to be 10:00 ended up becoming 1:00 pm. Yep, you heard me. Three hours late. After waiting for one hour, I could wait no longer, as I still had to go to work that day. I ended up having to call in to excuse myself for the entire day because of the company's/tech's tardiness. If he called to notify me, I would have been ok with it. But, the company kept on telling me to wait 20 more minutes. At last, after waiting for 3 hours, the tech arrives saying that he was "backed up" and apologized. The tech then proceeds to tell me that forgot to bring a ladder with him! So, I show him where OUR ladder was, and I let him use it. After he finished fixing the garage door, I pay the bill and he leaves, not telling me that he left the ladder right in the middle of the driveway. Our driveway is curved, so when you exit the garage, you don't see what is behind you until you come out of the garage. Right when I come out, Bam. A dent in my car. Through all the repair companies I have hired, this one has got to be the most unprofessional.