Optimum RV

I was extremely disappointed in my experience with Optimum RV. I contacted them to inquire about a used Cougar fifth wheel RV. I was contacted and had all of my questions answered and it appeared to be a good deal. I am in the military and stationed in NC but was taking a cruise out of Jacksonville Fl so I placed a deposit to hold the RV for a week till I was in the state (2.5 hours out of my way).

I arrived and was shown the RV. It had small damage and discoloration in the awning, a faulty door knob and some other small issues. I was still interested and spoke to a manager. I had arranged financing with my bank but their manager said he could get me a much better rate with no money down. I left to get lunch when he worked on that. I came back and he met me with the financial manager to tell me they couldn't get me the promised rate with out putting thousands down. We agreed that I would return following my cruise to finalize our deal. I had a bad feeling about everything so I spoke to my wife and she said she wanted to now see it as well.

We returned from our cruise and went to see the RV. My wife saw, in the bedroom what appeared to be a stain, and a soft spot. The sales rep told her it was likely due to luggage stored in that spot and all their RVs go through a (unsure exact number) several hundred point inspection before they list them for sale. My wife then asked me to look at another spot in the bedroom she had concern over. I took a step toward it and had it not been for the carpet I would have stepped through the floor.
After that, the damage i had noted to the awning and the stains, it was apparent that this RV had been victim of water damage (likely from a storm).

We told them we would not buy the RV and wanted our deposit back. The sales rep agreed with me. He then said he could get me a different, new fifthwheel at the same cost (give or take a couple thousand). He took me to a model I had never heard of, that was not something that would fit our needs. He then took me to another model that would. He showed me the MSRP and what they would let it go for....nearly 15,000 more than what we were about to buy (and based off of a search on RV trader, priced about 4500 more than other dealers had it listed at).

I was not impressed with this dealership at all. I felt lied to about the RV, I felt the sales manager was clueless about how financing worked (the finance manager looked as if he had done this before). The ONLY positive thing i will say was that i had my refund of my deposit with in 2 business days. They kept their word on that point.

All in all, I would avoid this dealership completely and take your business to the dealership across the street.

I want to use this app to tell everybody what a great sales person Mike Aldana is at Optimum Rv Ocala. Mike stepped up and he And made us feel wanted and needed and loved and he made sure that our issues were all addressed in a timely way

Had I researched Optimun RV on all review websites I never would have done any business with the bold face liars in Ocala.
There salesmen promising to get missing items, and problems fixed should be a legal contract with these dealerships.

My salesmen lied about the unit being serviced, some missing items he stated he would take care of them, not to worry everything would be taken care of.

The service rep doing the inspection said items were in places they were not. I should have made them lay everything out.

Service left the furnace running and gray water overflowing. I discovered these after driving home 2 hours. 1/8 tank of propane wasted. Water sloshed up through shower drain into the camper.

Service didn't put service to plumbing after getting furnace working. They broke the latch that had worked a couple hours earlier. These people slam and bang everything. Not one professional acting or looking one in the bunch I dealt with.

Oh, I will say a finance guy / one of the managers told me the unit didn't have any remaining coach warranty. He said Thor Warranty doesn't transfer and sold me a $8400 5 year 50,000 mile extended service plan.
That was a bold face lie. Thor Class B does transfer the warranty to the second owner. There is 6 months remaining

I have filed the forms cancelling that $8400 piece of sh*t plan that has mostly exclusions and stipulations where there isn't easily obtained coverage. And one would want to avoid any service at Optimum RV Ocala.

They can't even reasonably preform a customer walk through without chaos.

They have not ever provided the missing items, or corrected any deficiencies and they never will. They lie and if that doesn't work lie some more.

I was told by an employee that probably the missing items were stolen by employees. Seems they just recently fired (Dec 2023 timeframe) an employee for stealing from not only the dealerships units but customer units in for repair.
I think they missed a few because things are still coming up missing.

Do not buy from Optimum

Cancel your existing extended service plans. They are not worth the paper they are written on. (Notice Optimum RV does not provide you with a plan brochure! They just tell you it's 100% bumper to bumper) The dealers make as much as 50% profit on those plans. When you cancel the profits are reduced.
Hit these scumbags in the wallet!

Because these RV units are so expensive and there are outfits like Optimum RV screwing thousands of consumers out of millions there should be more regulations and oversight to monitor these crooks.

Optimun RV PSSAGFY

It's often said, "the apple doesn't fall far from the tree".

This is case in point (I suppose).

I have (notice I said HAVE) my travel trailer there on consignment. I had to have them pick it up from another dealer because I got stuck out of town due to medical emergency. They picked it up timely etc and I paid the fee and the $299.00 consignment fee. THATS where it gets ridiculous.

December 18, 2023 William Vernon, a so called "sales manager" calls and says they have an offer. He Sends me an e-mail to confirm I agreed. I replied right away that I agreed! I've never heard from him directly since. I even sent him an e-mail back a few days later asking for status, he never replied.

After a week, I called and left a voice mail, crickets, never heard back. So I called the consignment specialist Gigi who put me in touch with Christy, another manager! She sounded great as if she was going to get it handled. She informed me they have 30-days to get me a check, at which I told her I'm wondering status of the unit! Did it? How much? When did it sell etc. ironically, as I sit here today, I only know that it sold! The only time I get a response, is if I send a nasty-gram or contact Gigi directly and she gets someone to call me back. It takes about a week to get a reply only after I initiate contact.

Fast forward! Now I want my check. So, I e-mailed Christy, William and CC'd Denver Beck (owner) and Scott Caylor ( GM?). All because on January 19, Christy said she e-mailed corporate in regards to my check to see if they could mail it directly to me. A week goes by and nothing. So I e-mailed her again, including the above three others, and she came back with "I am in communication with them now requesting a tracking number". Umm, if it's been sent, a tracking number is readily available! So this tells me, no one has a clue where or when my check has been sent, if at all!

It's been well past the 30 days Christy told me they have to get me a check, (I'm assuming since I don't know the day it sold etc) AND, I have never heard back from William, Denver or Scott Caylor. So if "upper management" doesn't have the courtesy to return an e-mail, how can they expect their staff to and seemingly with no accountability!

Apple doesn't fall far from the tree!!

I can only imagine the type of "after sale" service you'd get from them. Remember, everyone is a potential repeat customer, unless of course, your service is terrible as it has been here.

There's more to it but this is long enough and you get the jest of it!

Check please!

WARNING Optimum RV not above board, once they have your money and a defective RV off their lot your nobody!

Day 3 opened up the RV for the first time to enjoy setting it up to learn they Optimum RV sold me a RV not safe to be in much less go camping in!

They sold it with a known BAD battery.

A over voltage fault on a control panel it's a warranty issue that can cause fire not addressed.

Set up the RV in a bad location not all faults noticed.

They will not tell you once it is off their lot IT'S YOUR PROBLEM!

BUY NOT HERE!

Optimum RV...wait 'till you hear my experience. I bought in year 2022 brand new 2023 GS 19 CSK TT. Optimum RV Pottstown, PA installed my hitch On my Jerp GC. First, they failed to order parts, then tried to get out of it. Eventually, they installed it. Today, my mechanic had it up on the rack & called me to come into the garage. Optimum RV used ELECTRICAL RESIDENTIAL wiring to install the electrical components!! They wired it over the gas tank and used zip ties to secure. I have many photos I wish I could post here of the shitty work Optimum RV did. They attached it in the rear to my brake lights. I have traveled all over the US with my TT. Fortunately, I've had no electrical issues. But, it needs rewired properly with the correct electrical lines. I'm not sure who installed it, Optimum RV or did they outsource the job? I would love to sue them.

We recently purchased a brand new motorhome from camping world. In the two months we owned it, it was always in the shop. We had absolutely horrible service so we decided to get rid of it. We went to optimum Rv, my sales guy was Andre.
Andre was amazing, he listened to what I wanted and out of all the motorhomes on their lot he took us right to what we wanted. He stayed with us through the whole negotiations and finance process. Jason did our walkthrough, he was very knowledgeable and patient. He took his time to go over detail with us until we felt comfortable driving it home. As someone who has purchased a few camper's I highly recommend Andre ant optimum Rv in Ocala Fl.

Went for an interview last week. Upon my arrival everyone was nice to me. Once I told them I was there for an interview they began to treat me like garbage. The main manager left me standing in the doorway for a half hour with out so much as a gesture. While standing there for a half hour I overheard the sales people laughing about screwing people out of their money and not returning a trade in. I can't believe with this work ethic they are even still in business.

stay away at all cost!!!!!!!!!liars, thieves, i wouldn't be surprised if there not an investigation going on behind the scenes...

We brought our motorhome in for repairs and it took 5 months to get original repair request done. Also when we did get it back my husband's Ray Bans were missing and our Bose speaker was missing. When I confronted the Service lead about the speaker she insisted the motor home was always locked. Never asking her staff if they stole anything. Lesson learned we will make sure we take anything they can steal out.

Worse place to go through! They seem like reliable and helpful people until it comes down to it. They did everything they claimed they wouldn't do, absolutely DO NOT recommend.