Novelle Nail Salon & Spa

Yes service is excellent and accommodating as well. I always am happy with the way my nails and feet look.

Pedi for the win. Relaxed to the point of almost falling asleep. Was able to get in same day. The place is clean and the staff is friendly. Each time I have been the owner greets you at the door.

Toe nails peeled. Been going to novelle for years and never had issues. New owners now. Will not go back. Nails are a mess.

I went in for a gel manicure and when I got there the lady kept asking me to switch to dip I asked her how much it was and she said all together it would be $44 so I said ok expecting to get a basic one manicure package. I told her that I wanted black nails, she kept telling me to change the color and even said I shouldn't get black because it would make me depressed even though I said no to a color change and she finally gave up and started doing my nail. When she filed my nails they hurt really bad cause she was filling my skin but I didn't say anything to her about it, once she got done filling they were all different shapes but I again didn't say anything thinking that she would file after the dip. Once she started to do my dip it looked really bad and it was all over my hands and my nails were sticking to my skin, she started filling again after she was done with the dip and she made some of my nails a square shape and others were rounded. She put on the top coat and said we were done and she didn't even put lotion on which I wouldn't care if it was cheaper but knowing I could have gone to Scottsdale or another salon and they would have done a better job for the price, in the end my nails ended looking ok but they still weren't good I definitely don't recommend this salon for the price, if everything was cheaper it would be an ok salon but I'm definitely not going to go again

They are now under new Ownership and the salon has been renovated and is beautiful , and very clean. Best pedicures in Phoenix. Super friendly and accommodating. Highly recommend

Very disappointed in the service, took my daughter to have her acrylics removed and they completely destroyed one of her nails, it was bleeding and tore about half the way down and half way across the nail bed, they did not even tell me, I had to find out from my daughter after the fact, took her back in so they could glue it so it didn't rip off and all I heard was excuses and no apology or refund, will never be returning.

I take my two young daughters here. They love it so much that my 8 year old son and I now join them for manicure and pedicures. Note; To my guy friends who are going to judge me ..:..don't knock it until you try it. A proper pedicure will change your life.

"A family that pedicures together stays together"

Heard holiday music for the first time but actually liked it. Great place for pedicures; ask for Hannah or Brian

Okay let's go over the good then the bad. I called and the owner David answered- super nice! Got me in right away. The lady doing my nails did all the COVID safety protocols.
The place is clean and neat and I like how they spaced out every other chair for pedicures.
Now the bad- I understand up selling and being a good business women but the lady doing my nails was doing the "oh no honey you need this $8 extra, you need this $20 extra." Etc. And while yes I might need those I wasn't planning on spending more then I originally planned. Now I got a gel manicure on my fingers and regular polish on my toes. When she kept pushing for gel on both and I finally told her no I just want regular polish on my toes- she started rushing. Not really taking her time and did a sad massage of a total of 3 minutes. I know since I had a timer on my phone. A total of 20 minutes for my pedicure when normally it takes up to 40. I guess if you have plans and stuff to do later then a 20 minute half-ass massage and paint job is okay. But I told her it's my day off and I just want to relax. She cut my finger nails extremely short. They look okay- I've seen better. The fact I didn't ask for extra oils or crazy stuff add one and she did it anyways- sad. Now I'm paying for stuff I didn't ask for. She had a b*tchy attitude at the end when putting the spacers in my toes and flip flops. It's pretty sad because I was so excited to try this place as I'm not even a half mile away and the owner actually speaks clear English.
What else I didn't like was (obviously) a regular and the owner were talking politics and about a presidential debate very loud. Whether it was my pick or not it's not professional and what was being said was not something I should have to hear while having a relaxing day. That being said I have 3 stars for the cleanliness and the COVID precision and cautions.

One of the worst pedicures I ever had

"Technician" began my experience by batting at my nails with a nail file like she was conducting the L.A. Philharmonic!
Grandiose gestures simulating work won't get the job done and It might have been somewhat helpful if she made contact with the target more than once or twice

When I asked her why she wasn't simply filing them, she looked at the technician next to her and said something in a foreign language

What happened to pride in workmanship ?


After asking I learned that Hannah and Heidi are very good here
Best to make an appointment
Walk-Ins get the slackers
All in all
Woefully inept pedicure
One of the worst I've ever had