Northwestern Grayslake

I had a change in symptoms, requiring my annual screening to become a diagnostic screening. The diagnostic screening was very thorough and included a more thorough x-ray based mammogram as well as an ultrasound. The mammogram came with a recommendation for a biopsy.

Today, I had the biopsy. The nurse and technologist were professional and compassionate, tending to my anxiety and fears as well as the actual prep, procedure, and after-care.

I couldn't say more kind words about my entire experience. Thank you!!

Would rather Die on my way to Condell than visit the ER here again.
Zero respect from staff, they automatically think your pain is over exaggerated.
they had the audacity to ask me for 500$ 10 minutes after being transported via a ambulance.
If you're lucky enough to read these reviews before an emergency please keep in mind this place really really sucks.

Terrible service in the ER. Rude doctors and nurses. The care is terrible. Please drive the extra 15 minutes and go to Condell or anywhere else but this place. I am very disappointed in the care I have received.

Greatly disappointed on Northwestern.

I'm very surprised with the way this hospital is being ran. truly a lack of oversight on the schedulers department.

I have seen it more than a handful that medical schedulers associates commonly speak rudely to Patients moreover refusing to give up their own name. MSA's try to block patients to contact direct supervisor.
Patient's beware and watch over for your health insurance because there is a strong likelihood there are wrong charges.
The younger doctors are still learning and the younger generation do not review health history or complete historical medications. They're a big communication gap between departments.

Northwestern I hate say this, but you really have to try harder.
Hey

This hospital is SHIT especially for their emergency room. I waited two hours in the waiting room while they checked in and brought back people who had only been waiting 20 minutes that had less worse symptoms than I did. I went up to the desk and asked how much longer of a wait it was going to be and told them that I was feeling worse than when I had got there and they told me to suck it up because anywhere else would have a longer wait and that they were my best bet. Then, when they finally brought me back to a room after 2 hours, they put me in the same room as a guy with kidney stones who sat and screamed in pain while I was trying to sleep off how horrible I was feeling. They told me to put on one of their gowns which covered absolutely nothing and when I asked for a blanket because they keep it 20 degrees in the room, they waited 30 minutes before a DIFFERENT nurse who overheard me asking for a blanket came in and said "she wasn't gonna bring you one but here you go" and gave me two of the coldest blankets I've ever touched in my life. They don't care about their patients one bit and every single nurse here is snippy and rude and doesn't have a caring bone in their body. I hope this place gets shut down for their poor patient care.

Horrible care by all. Left in room over an hour without anyone checking on me and could find call button. I had to remove all hookups so that I could go to the bathroom. Staff unprofessional and sloppy. Blood was drawn after 2 1/2 hrs, and they left one blood vial in the room. Staff were not friendly, and their attitude seemed unprofessional and uncaring. I will never return to this location. I had to walk to the desk in my hospital gown to get their assistance. They were all standing around talking. I was taken for CT Scan and eax never hooked back up to moniotrs.

I have been trying to reach my doctor's office with the Northwestern medical group for over a week now. I was asked to make a follow up appointment since I am a new patient. There is no direct number to the doctor's office and no one will return my messages or my pharmacy's request for a refill. (there has been no response to them in the since 10/31. Do they just want everyone to go to urgent care and not really bother their primaryt care physician? I feel like I have been completely cut off from my medical care.

Unless it's very busy, Greyslake is a wonderful ER. The doctors are kind and caring and the nurses are professional. It is my number 1 choice and also Lake Forest is wonderful. Great place to go for great care.

Terrible outpatient lab service.

First, they lost the lab order my doctor sent in. So I sat there in their waiting room for 45 minutes while they requested a new lab order from my doctor and had to get a response. He confirmed with fax receipt proof that he had already sent it to them.

Second, they billed my insurance $362 for a standard potassium and blood serum pallet. This went towards my deductible. I get this blood pallet done ever 6 months for a medication that I take and it usually costs me $20 at any other lab. I only came to this lab center because I moved to the area and it was convenient.

Third, my doctor 2 weeks later still has not received my lab results. The lab date was 11/12/18 and today is 11/30/18. They said he would have results within 24-48 hours. So now they are billing me $362 for services that are not even completed.

Do not come here for outpatient services!

The northwestern emergency room has done incredible for my two trips in one week. The staff is courteous professional and did a great job. I prefer this ER because it is linked to Lake-forest hospital which has done very well for me.