North Pointe Dental Care
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“Brown discovered there was more than just the wisdom tooth issue which explained why I'd been uncomfortable.” in 16 reviews
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About the Business
Business owner information
Jason B.
A native of the Chicago area, Dr. Jason Brown is originally from Elk Grove Village. As an undergraduate, Dr. Brown attended Purdue University, where he graduated with a bachelor's degree in neurobiology and physiology. He furthered his interest in dentistry by attending the University of Illinois College of Dentistry, where he earned both a bachelor's degree in dentistry and later his Doctor of Dental Surgery degree. Dr. Brown went on to complete a postdoctoral hospital-based General Practice Residency at Northwestern Memorial Hospital, located in Chicago's "Gold Coast." He also holds a Certificate of Graduate Medical Education from Northwestern University's Feinberg School of Medicine. Dr. Brown is an active member of the American Dental Association, Illinois State Dental Society, Chicago Dental Society, and Naperville Chamber of Commerce. He is also a certified Invisalign® provider. Dr. Brown opened North Pointe Dental Care in the fall of 2012 after having practiced in Woodridge since 2003. He lives in Lisle with his wife, Stephanie, and their son, Alex, and daughter, Gabi.
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19 reviews
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- Megan W.Naperville, IL02Oct 4, 2023
Dr. Brown and his staff are very professional and friendly. He provides excellent dental care. I am so glad I was able to find a dental care place that provides quality care and service. There are a lot of not so honest dentists, but with Dr. Brown and staff, you can always expect 100% honesty and now that they keep your best interests in mind.
Thank you, North Pointe dental staff!Helpful 0Thanks 0Love this 0Oh no 0 - Karen S.Downers Grove, IL03913Dec 15, 2022
I recently switched to North Pointe Dental Care after going to the same dentist in the city for 25 years! I am so thrilled I found this practice!! I just had my first major dental procedure performed there and I was so impressed. Dr. Jason Brown has the best bedside manner and explains every step he is taking. He seems very aware of different people's pain thresholds and tries to minimize any discomfort. His staff is top notch as well! And of course, the office is top notch (beautifully decorated, modern, latest technologies, etc.)! Dr. Brown has definitely found his calling! Karen
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Jason B.
Dec 15, 2022
Thank you Karen for the kind review!! I'm glad you had a good experience.
- Marcos C.Tucson, AZ55911Jun 12, 2023
Dr. Brown and his staff are very professional and kept you aware of every step in the procedure. Estimates were given in a timely fashion and it was pretty accurate, no surprises.
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 26, 2019
I have been to a lot of dentist offices over the years but have never found anyone truly as wonderful as Dr. Brown and his staff! I found the teams good Yelp reviews and wanted to try them after I went to a dentist in my insurance plan who did an awful job on my filling and was incredibly rude. The moment I called North Pointe they were understanding and competent - a total 180 from the previous dentist I went to! The North Pointe staff were able to squeeze me in a few days after I called because I was in discomfort. They were able to fix my issues from the other dentist in no time and most of all, they treated me so kindly.
I cannot rave about my experience enough! If you have dental anxiety or have had bad past dental experiences, North Pointe is the office that will relieve all of that stress. Thank you Dr. Brown and staff!!!Helpful 0Thanks 0Love this 0Oh no 0 - Jul 18, 2018
North Pointe Dental, headed by Dr. Jason Brown has a magnificent staff! It is an excellent dental practice. The office is modern, with state of the art dental technology. Dr. Brown is an outstanding dentist; he is warm and affable and very thorough in explaining everything he does pertaining to your dental care. I've been a patient for the last six years and my oral health has been better than ever. When my former dentist sold his practice and moved to the northern suburbs; I was devastated. It's hard to connect to a new dentist after having one you've adored and trusted for so many years. Back then, I was devastated to begin the new search; but after my first appointment for my cleaning, meeting Dr. Brown and his staff I knew, I'd made the right choice for my family.
I highly recommend North Pointe Dental for specialized, caring, and quality dental care.Helpful 1Thanks 0Love this 1Oh no 0 - Samar I.Chicago, IL295May 20, 2019
Well... I've done just about everything you can do at a dental practice with North Point Dental. From a simple cleaning, to getting two replacement crowns after mine old ones cracked from a different dental office, teeth whitening, and my final prerogative of 6 cosmetic porcelain veneers across the top row of my front teeth. I've spent many hours at this dental facility and the staff is extremely competent, patient, and truly caring. Dr. Brown himself is so knowledgeable and skilled and walks you through the entire process as it's happening and takes time to answer questions and hear out your concerns. He uses top rated facilities for getting quality crowns and porcelain veneers made which is so important. Very thankful to have found them, I postponed getting my dental work done for as long as possible because I really hate going to the dentist; and finally I found a place that offers skilled and quality service. You won't go wrong here!
Helpful 0Thanks 0Love this 0Oh no 0 - Leah K.Chicago, IL141194Sep 23, 2019
I can say enough how much I like this practice. It is clean and comfortable. I have experienced the highest quality service Ive experienced in a long time. Dr. Brown is friendly, thorough and detail oriented. His staff Maria and Wendy are wonderful. They have helped me every step of my invisalign experience and I couldnt be happier with my results. Id highly reccomend to all my friends and family.
Helpful 0Thanks 0Love this 0Oh no 0 - Celia A.Austin, TX03Aug 4, 2020
I was not satisfied with the dentist or the work completed. If you need anything other than a cleaning I would suggest you consider other options. X-rays were not taken as needed. There was quite a bit of pain involved in the work that was done. There were issues with the accounting and I was over billed. The Dr.'s response was that sometimes mistakes were made. Not happy here and have moved on.
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Jason B.
Aug 11, 2020
Celia,
As always we take our reviews seriously. Over the past week I had a chance to review your chart and your ledger and I think an objective explanation of your complaint is necessary. First off thank you for responding to the direct message we sent you. Communication and dialogue is very important.
Concerning your x-rays, a full mouth series was taken on 3/29/2019. A full mouth series of dental x-rays is the gold standard of establishing yourself as a new patient in a practice as defined by the American Dental Association. It captures all of your teeth in sequence as well as bite wing x-rays to screen for decay between teeth. A copy is available should you like to have us transfer them or for your own review.
In researching your claim of being overbilled I do see that you switched from Humana to Delta Dental in August/September of 2019. The procedure you had on 8/30/19 was treatment planned using your Humana Insurance so the co-pay was based on our Humana estimate. The Humana plans term ended and you switched to Delta Dental who had a co-pay of $11 less. We collected your co-pay based on the insurance we had on file. It was corrected shortly after and the entire $11 was refunded to your credit card. The North Pointe Dental Care Financial Policy that was presented to you and that you signed on 3/29/2019 clearly states "Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. If an overpayment results you will be refunded or credited promptly." A copy of this is available to you on your request.
Concerning your comment on any mistakes, I have never made a comment to you or any patient about a billing question because I personally have nothing to do with billing and insurance claims.
Your first visit with us was on 3/29/19 and your last visit was on 10/4/19, so for 6 months you were a patient. That is a very a short amount of time to evaluate your complicated dental history. When patients write reviews 10 months after their last visit based on what they believed happened, it certainly deserves a public response based on our record keeping. All insurance explanations of benefits are also sent to your home for your review directly from your insurance carriers.
Sorry to hear of your experience, and we wish you the best.
Jason Brown, DDS
North Pointe Dental Care - Jori W.Glenview, IL01Jul 18, 2018
Everyone at this practice is amazing. They are so kind and gentle. Dr. Brown explains everything he's going to do before he does it, and I trust him to make recommendations on what I need done. He's conservative in his recommendations, which I appreciate, as I've had some bad experiences in the past. I would recommend this practice to anyone, especially those who have been put off by dentists telling you that you need a lot of unnecessary work, or those who are anxious at the dentist. North Pointe Dental has a great, calming staff.
Helpful 0Thanks 0Love this 0Oh no 0 - Kim B.Aurora, IL1987Mar 28, 2018
The cement from my permanent retaining wire came loose a couple days ago and I was referred to North Pointe because I couldn't get in any place else and me messing with it only made matters worse. I called and was given a 4:10 appointment that same day! There was no hemming and hawing, the receptionist was pleasant and efficient. Dr Brown was shockingly pleasant as well! As well as his dental assistant. I've been to other dentist and they can be rush rush with no pleasantries. He was kind, pleasant and did a quick efficient repair. No discomfort at ALL. I was out within 20 minutes of arrival, that was with completing forms, the repair and payment. I think I'll be switching my dentist to North Pointe. Thank you guys! My mouth thanks you!
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