Norm's Foam and Fabric Center is an old-school throw back: A Mom and Pop operation, run with skill, care, and expertise. There are no fancy marketing or promotional materials. No high-pressure up-sales or jargon - just great customer service. Norm's Foam is in that confusing, streets-a-curvin' area between The 10, Culver City, National and Palms. If you are not familiar with the area, give a quick review of the map on your phone before heading over. There is a loading zone out front, 15 minute and 1 hour metered parking on the street. There is free 2 hour parking, around the corner, about 2 blocks away. Norm's has a back entrance for larger items and crating. I brought in a couch cushion, that had 2 zippered compartments, each containing a custom shaped cushion. I would need 6 custom pieces of foam for 3 cushions. I looked around the store and waited for Norm to come down from working to greet me. Norm was warm and friendly, explaining the the various kinds of foam I could purchase, what I kind of foam I already had, the use of batten and what the costs would be for each option. I asked for his ideas and suggestions and we quickly came to an agreement. We chatted about his outdoor custom cushion work and some of the other projects on his wall behind the counter. He promised the cushions in 3 days, but had it ready the next day. When I picked up the cushions, his wife helped me load up my car in the loading zone and both made sure I knew how to reassemble everything. Norm and Florence were great! Some suggestions: Bring in a sample or potion of what you need done. Don't consult over the phone. If you can't bring in a sample, take photos using a tape measure in the photos for scale. Note the approximate dimensions and how the item is used (i.e. living room every night, outside in the sun on the weekends, etc. ). Tell them how old the furniture is and where you purchased it from. Give them a 2 week period to complete the job. Most importantly, speak to them as professionals, not like a barista you have built up a resentment against because the line to order is moving too slowly and you have Pilates in 15 minutes...
Our two expensive couches from The Sofa Company are now born again! Check out the before/after photos of our mustard yellow sofa! Thanks to the great knowledge and workmanship of Norm and his wife, our couches now look BETTER than NEW thanks to him re-stuffing the back cushions with a firmer foam than the manufacturer had made them with. They also saved us money by showing us a trick so we didn't have to pay for new foam in the bottom cushions. Next time I go to Norm's Foam . . . I'll bring them a latte . . . with extra foam!!
The day after I'd spoken to Norm's charming wife who'd quoted me a price for the type of foam I needed, I walked into his shop, greeted him & received no response. His wife was not present. He continued cutting foam, his back to me so I waited for him to finish & explained while he worked that I needed 3 identical squares of firm foam 5X15x15. "You're going to have to wait," he said in a surprisingly nasty tone, although I'd expressed no impatience & no other customers were waiting. I said nothing to this & he immediately stopped cutting & told me I needed a more expensive different foam. I calmly replied I'd prefer the foam I'd chosen the day before at the price quoted. He brought out some foam, told me it was what I wanted at the lower price quoted by his wife. He cut the 3 squares of foam & quickly tied it up with string. He never looked me in the eye & the tension in his behavior was palpable. I assumed he was having a bad day & left as quickly as possible. At home I found that not ony had he overcharged me but he'd given me the wrong foam & cut it in all different sizes so I couldn't use it. If you read all 6 negative Yelp reviews from B.H., Laura B., Dimitri K., L.B., S.D. M.S. (all but one hidden at the back by Yelp) you'll see that he does the same provocative routine with other customers, mostly women, easily recognizable as misogyny. This man is not a gruff old-school man-of-few-words, his attitude is deliberate & calculated to give offense and mislead, not to mention unprofessional & fraudulent.
Excellent! Norm & his wife are true professionals, incredibly kind, helpful and knowledgeable. They do quality work and take pride in it. Norm was incredibly kind and friendly and gave me some great advice and guidance. Even though I could only afford an ottoman cushion and some throw pillows at the moment, they treated me with attention and respect and gave me their time and full attention. I hope to be able to return to them for help with replacing my other cushions sometime soon. If you are looking for quality work, go see Norm, you wont be sorry!
Thanks Norm and Florence !!! I just picked up the seat cushions to my couch. I had the down filled cushuons replaced we the firmest foam they carry. This is the most comfortable reveiw I have written, lounging on my couch completely relaxed. Dave B.
Been going to Norm's for years! Always a great experience and reasonable prices. Until we meet again. Thanks Norm!
Thank you Norm and Florence! You guys are great! I had Norm redo the foam in my couch sectional. It wasn't the highest quality couch to begin with so after 5 years our backs were not happy. We were about to drop 5-6 grand on a brand new couch when I thought that the cushions were really the only problem. Norm redid them with high density foam and the whole job only cost $550. Turn around was fast, only 1-2 days. Highly recommended!
Came in here yesterday because I needed foam to make a custom camera case and I can't say enough good things. Norm and the woman working there (i believe his wife?) were super helpful and made sure to show me how to cut the foam properly when I got home so I did it the right way. If he didn't show me I know i would have messed it up. I now have these amazing custom camera cases that I LOVE. So happy with Norm's, would definitely go back.
Norm and his wife are great people. I had a sofa cushion restuffed and they did a great job. I have had them do some other things and found that they are very straight-up and honest people. Items are ready when they say they will be and reasonable prices, etc. Lovely couple and I wish them the best.
I just had Norm's replace the foam in the bottom cushion of my t.v. chair (which gets way too much use!!). I literally am thrilled at the job and the service. The price was reasonable, Norm and Florence couldn't have been nicer, the job was completed in one day, and it's perfect! What a pleasure to do business with these people!!
Sad... Not sure what happened to the owner packaging the foam but two black marks are on it now. It came from a band new pkg and guess it got dirty when he took it out to roll it up :( :( :( They were extremely helpful however but the handling part of it is not ideal for sure sigh...
Norm was awesome! I was in and out in a flash as his services are fast, thorough, and friendly! Gary from Go Printing recommended him and I will look no further for fabric needs!
Florence and Norm are angels. We custom ordered 27 foam blocks to turn into modular seating, and they both were extremely helpful and supportive throughout the process. Norm gave us a fantastic price on the foam and hooked us up with zippers for our DIY sewing project. I love supporting small local businesses and it's always a plus to deal with such delightful people in the process. I'll definitely be coming back.
I went to Norm's yesterday looking for some foam to lay in the back of my car for a little extra cushioning for a weekend camping trip, where I would be sleeping in the back of my car. Florence was super helpful and sweet. She showed me several different thicknesses and densities of foam and gave me price quotes on everything! I found exactly what I needed, and will definitely be back for a foam topper for my futon. I also have already recommended this business to several people!
Norm knows what he's doing!! He is a no non-sense type of gentleman, he will listen to your project needs and tell exactly what you need. If you want someone to get the job done right the first time go to Norm, if you think you know the foam game better than him go elsewhere, but Norm will take care of you!!!! He got me the best mattress replacement i could have hoped for at a great price and now my back doesn't kill me in the mornings. I have a huge circular bed and he cut it to perfection. Definitely the go to foam people in Los Angeles.
He's old school, not here to be your best friend but I kinda like that, he's to the point. He's kinda got a NY vibe and he knows his stuff. He actually is a friendly and nice man. I had an odd project I was working on. I explained it to him, he knew exactly what I needed. Prices are more than fair. If you need foam or vinyl, don't look elsewhere.
For over 15 years I've shopped at Norms getting chair cushions mended and finally upgrading to a Latex mattress which is on top of my existing mattress and springs. It is heavenly and since it is a natural product, it immediately returns to it's natural shape. I prefer the softer density which gives support comfortably. Recently I ordered a mattress cover for the Latex and Norm had it made and ready for pick up the next day. I have found Norm to go out of his way to provide expert service to fit one's needs. Thank you, Norm.
Norm is great. Great quality and fast service. It's like having a brand new sofa. He really understands his craft.
What a great store! Norm and Florence are dolls. Who ever accused them of being unfriendly??? I think the customers who wrote those reviews were the crabby ones. They let me test out the firmness I wanted and finished the cushions (cut to size and wrapped with batting) within hours. I can sit on my sofa now without my butt sinking to the floor. It's like I have a brand new sofa. One other thing: All the materials in the store are manufactured in the USA, not China. This not only helps American manufacturers, but in insures you that you have a safer product. The cushions I just took in were from my office sofa and in a few weeks I'll bring them my home sofa cushions. I highly recommend Norm's. I trust them.
They redid my sofa seats beautifully. I hope to get a pile of mattresses from them a few twins and a king. They are v knowledgeable about what they are doing and let me try many combinations of foam. very good and very reasonable. Great caring couple, old time business, really lovely all around.
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