It's been a number of months since getting my engagement and wedding ring from here, but the Christmas card we just received from NGY Jewelry reminded me that I needed to leave our great review! We live in Northern California, but shopped here on a whim while visiting family because of the great yelp reviews. This was our first time looking at rings. We weren't engaged yet, just looking to figure out our preferences, and didn't buy anything that day. Nonetheless, May was great and let us try on tons of rings and take photos. After going to a few shops where we lived up north, nothing felt comparable to the selection, prices, and customer service that we received here. My now husband fortunately had a work trip nearby months later and made a visit here to purchase the engagement ring I originally tried on and loved. Needless to say, I was blown away! Months later, came back to purchase a matching wedding band-- simple small diamonds band. When I later changed my mind and decided that I wanted a band with bigger diamonds, I called them up. May had the new band with bigger diamonds made to match my engagement ring, and happily exchanged the original band the next time I was able to make it into town. Thank you for leaving us with such a positive experience. We're so happy that we wandered in here that first visit. My only regret is that I'm not close enough to stop by for regular free ring cleanings!! :) -Brigid and George
If I could add more more stars I totally would !!! This place is the best !! Everyone at NGY is so sweet,accommodating, honest and patient !!!! May helped my husband and I with our rings. I totally appreciate it and will be back love you all !!!!! Xoxo
Amazing experience with Terry and May. From beginning to end, the process was smooth and I felt comfortable the whole time.
I've been coming to Terry for over 20 years. High quality diamonds, custom settings and she always takes care of me. Wouldn't go anywhere else for my jewelry. Beautiful custom 1.57 carat earnings for a friend.
My absolute favorite place for all things jewelry. This dream team made our dreams come true for our wedding! Great product with great prices. I'm so in love with my engagement ring and wedding band. My husband also adores his band. The team made my band to custom fit my engagement ring and the pair are dreamy. We love NGY, their kindness, their creativity, and the people that own the store. Thank you all ! Remember - weddings are just a day but these rings will be around for the rest of your life!
May + company are amazing. They treat us like family, which is why my fiancé and I will be patrons as long as we're in California!! My fiancé had my ring customized here, and May was sooo helpful with helping him decide what to get based on what I told him I liked. They were also very patient with us when we were picking out our wedding bands! I absolutely love them. They are truly amazing, and you will not regret stepping in! I also get my ring cleaned ever so frequently to keep it beautiful. :)
The NGY team is SO amazing! May helped me design a custom wedding ring for my husband, and then helped match the perfect wedding bands to my ring. Their customer service is beyond great and you can tell they truly care about every customer that walks in the door. HIGHLY recommend going to NGY for all of your jewelry needs. I will only buy jewelry from them, even though we live in AZ now!!!
There aren't enough positive words to describe how amazing NGY is. My fiance and I primarily worked with May but everyone who works there is extremely nice and knowledgeable. NGY is located in the Orange Town & Country Shopping Center, directly across from Main Place Mall. The plaza is decently sized so parking is ample. NGY itself is located next to Party City. May was extremely helpful and patient from beginning to end. My fiance had already done some research on diamonds so he had an idea of what he was looking for and also what he could find potentially find elsewhere. May never pressured us into making a decision, made sure we took our time in looking at and comparing diamonds, and explained details to us in a relatable way. She was also available via email for questions we had in between store visits. Once we picked a diamond, May also assisted with the selection of the setting. She started by showing me a few based on the preferences I told her and would switch out or show me different ones based on what I indicated liking or not liking about the settings. One of the best things about May is that she is informative without being pushy or biased. For example, when debating between two settings, she pointed out the small details that made them slightly different. Only after I had selected a setting did she indicate which one she thought looked better on me (which happened to be the one I picked too). Or, if she does give her opinion about something, she provides an explanation (I like this one because XYZ) and always emphasizes that it's "whatever your preference is." We couldn't be any happier with the ring that May and NGY crafted for us. NGY is the perfect place for a comfortable, friendly, and pressure-free jewelry buying experience.
My father and I had a ring reset for my mom's birthday. The team at NGU Jewelry was fantastic. Very knowledgeable, quick derive and extremely friendly.
Excellent jeweler with friendly and helpful service! We went in to get my engagement ring resized, and it took them less than 30 minutes. In fact, we were able to even watch them resize it down! The finished product was clean and you can barely tell it was resized at all. We went back to get other jewelry products later on because they were so helpful and kind.
Totally meant to write a review earlier but better late than never... My husband bought my engagement ring here and was referred by a friend. The most amazing service ever! My husband didn't know much about shopping for engagement rings and they were able to educate him and make him feel comfortable throughout the buying process. He had my ring custom made and it is amazing. They steam clean it for free whenever I come in and gave me cleaner to use at home in between uses. The service and the quality were so fantastic, May helps us out most of the time when we are in the store and she was so amazing throughout the entire process. Can't say enough positive things about her level of customer care. We bought our wedding bands here as well. My husband's wedding band is platinum and custom designed by me with the help of May. He absolutely loved it. Our rings are just perfect. Thank you NGY!
Bought my engagement ring and wedding bands here recently. Did my research on the "C's" beforehand and felt comfortable with what I was looking for. At the end of the day, I was looking to buy the rings from someone I trusted and who respected my budget. I worked with May and she was extremely knowledgeable and more importantly never tried the "upsell" tactics. She found the perfect centerstone for the engagement ring. She schooled me on jewelry from the perspective of a consumer and I really appreciated this. For example she taught me something my own research didn't. She said to not just look at the total carats, but that the best value is in the diamond that has the "biggest face", giving the impression of a larger diamond. I was sold. I trust May's insight and more importantly my fiance loves her ring! As a matter of fact she refuses to take it off for any reason. To me you can't put a price tag on that!
They helped make my dreams come true with the most gorgeous engagement ring. My fiancé helped design my ring along with the amazing expertise of the staff. Thank you!
My grandmother got her home broken into and they took all her jewelry. The lady help her out so much making a ring to look exactly like the one she had and my grandmother is happy again somewhat but to see her happy again make me happy plus the lady (MAY) was very friendly. Thanks you
Ken, Terry & May always takes care of my retail therapy! They are the best! May totally has the best suggestions for custom making my unique designs for jewelry as I always want one-of-a-kind!
I was searching for an engagement ring for my girlfriend, and went to all of the big chain jewelry stores that you hear on the radio constantly. Having never searched for an engagement ring before, I researched online, asked my girlfriend's best friend, confided in my friends' wives, and stopped by every jewelry store i saw and i still was utterly lost. Its a lot more difficult to find a completely unique ring that is ideal! Long story, short. I eventually (after many frustrating months) was referred to May at NGY in Los Angeles. I was completely hesitant about buying a ring online, over the phone, or in any way other than dealing with someone locally here in the Pacific Northwest. On my first call with May, she listened, asked questions, about me, my girlfriend, our story, what ideas had been hinted by my girlfriend, what ideas i had, and made me feel like I finally found a jewelry person who cared. She asked me to send her pics of all the different styles of rings I had mentioned seeing and liking some aspects of (including notes about what I liked and didn't like about each one). We had several long conversations and she sent me several sketches of ideas for doing a completely original ring for my love. We worked together and designed a completely unique ring that had many very personal and meaningful elements in the design and stone layout. She sent pics of the 3D rendering and all work during the process of creating the ring and then finally the finished ring. It looked amazing in the pics! She confirmed the shipping address and overnighted the ring. I was incredibly excited and couldn't wait to see it and hold it. When I opened the package and looked at the ring for the first time I was blown away! The pictures did not do the ring justice. It looked like I had spent WAY more than I did! All in all, May completely made everything perfect. I couldn't have hoped nor dreamed of such personal, meaningful, and amazing ring! Thank you, May! James D. P.S. She said "yes" and loves ring and how much meaning is integrated into the design! :)
Just went to NGY today to "coach" my son on the purchase of an engagement ring. We came to NGY on the recommendation of friends and the experience was all we'd hoped for. We worked with Terry who explained everything on diamond quality and was very open on not over buying but also making a lifetime purchase. After being there I would have had no problem with my son having done this by himself because there was no pressure at all. My son selected the band and diamond and Terry was very open to laying out options and prices. All we wanted was a fair and honest jeweler and that's exactly what we got. I would highly recommend NGY...anyone who has been in the business for 30 years doesn't survive without treating clients with integrity. BTW - ever want to upgrade they buy the stone back for the price you paid. Try that at a box store jeweler!
I bought an engagement ring for my now fiancé from NGY Jewelry and I couldn't be happier! Terry, May, and Ken are all amazing and friendly and they really know what they are talking about. Terry educated me on the different types of diamonds and took a lot of time helping me customize the ring to how I wanted it to look. Ken did an awesome job customizing the ring and making it unique! My Fiancé loves her engagement ring! We love NGY Jewelry so much that we went back to get both of our wedding bands. We are extremely happy with their work and we will definitely be coming back for future purchases!
Bought my wedding ring from this place back in the 1990's and here we are still shopping here 25 years later. Great people and great service. What else can you ask for?
I got my engagement ring here after a bad experience at another jeweler. They were amazing! They were very understanding to the concerns I had over the last place I went to and took there time with me. That was over 3 years ago. I go in every so often to get my ring cleaned and they remember me by name when I come in and ask how everything is going. We also did a custom ring with my husbands wedding band. We used his dads, but it was too small for his hand, they were able to stretch the band and add a small ring to both the top and bottom of the ring. I can't say enough about this place.
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