New Orleans Marriott

This is just This is absolutely fantastic! Let me share with you my initial thoughts about our check-in process and the service we received upon our arrival. I couldn't believe it when my wife surprised me with a birthday weekend getaway in the vibrant city of New Orleans, also known as the Big Easy.

My excitement was through the roof, but I must admit, I had some concerns about the hotel situation. However, let me assure you that all my worries vanished into thin air the moment we stepped foot into the marvelous Marriott on 555 Canal Street. At the front counter, we were warmly greeted by the extraordinary Mary Ann, who seemed like an actual angel sent from above.

Her attitude and incredible patience while explaining all the marvelous benefits of our stay were beyond compare. Not only did she provide us with a plethora of essential information about the area and the must-visit places during our four-day stay, but she also went above and beyond to make my birthday celebration truly unforgettable.

Mary Ann surprised us with an absolutely amazing room, exceeding all our expectations. It was a delightful surprise that I will remember for a lifetime. If only every hotel experience could be as remarkable as this one, people would be overjoyed wherever they go. But for now, Mary Ann is our guardian angel, and we couldn't be more grateful.

I sincerely hope that the next time you visit this extraordinary establishment, you have the incredible opportunity to be taken care of by Mary Ann. Trust me, you will be deeply touched by her exceptional service. Once again, a heartfelt thank you to the entire staff for making our stay a truly memorable one.

I stay exclusively at Marriott when I travel for work and this is the worst Marriott I have ever stayed at. Trust me and book any of the other Marriott properties in this area.

When I first arrived, they had overbooked and sent me as a walk out to the Sheraton across the street for the night. The next day, no ETA on when my room would be available and I had to keep following up hourly for my room.

Once checked in, they tried to give me a different room than the one I had booked and tried to say I was leaving a day earlier than I had booked. When I pulled up my reservation to show them, they all of a sudden had availability.

To top it all off, I had to stop by guest services daily to fix my key card as neither the physical or mobile key cards would work.

The hotel is outdated and the staff customer service is not up to the Marriott standard. Don't stay here. If they can treat someone with Marriott status like this, imagine if you don't have status.

We stayed at this Marriott this year while attending Mardi Gras, and while the location is ideal and the lobby is beautiful, the guest rooms really need a face-lift.

As one would expect, this was a pretty pricy stay, being that we were there during the end of Mardi Gras. Its location on Canal Street made watching the parades a cinch, I even watched several from our bedroom window. It was also an easy walk to the craziness of Bourbon St and the French Quarter, as well as a quick walk to the river and all the festivities going on down there. Like I said, this hotel has the absolute sweet spot.

We also enjoyed the festive decorations and lights the lobby was done in, helping to get guests into the spirit. While I hate wearing wristbands, their system worked to get only guests in through door security without too bad of a line forming.

Rooms are quite shabby, unfortunately. No modern updates, carpet looks old and feels dirty, dated wallpaper and curtains and thin scratchy towels. The shower was very old as well and did not control water temperature very well.

Overall, because of the location, we'd probably stay here again.. but I won't be thrilled about it, haha

Let me start with, we got an upgrade. Our room was a great corner suite with a river view. New Orleans is noisy, but double pain glass and 21 floors helped.

The room is nice, but the biggest difference for me is that the internet is great, we are Titanium Marriott members and having coffee available, the gumbo at the evening club spread, the ease of getting into the Quarter, the closeness of shopping, and the off the street unloading area, makes this hotel work well for us.

Add to that the great view, and I'm a happy camper.

Prime location, this building is a bit outdated, plumbing with low water pressure & overall the facade could use a facelift. Sheraton pops compared to this establishment. One thing we notice aside from low water pressure is that the bathroom is very small & hard for 2 people to both be in there at the same time. The hospitality over all positive & welcoming.
If you have status the free buffet breakfast is a nice benefit along with the custom made to order eggs. Don't forget to tip the egg cook & the staff that picks up after you.
We were originally to stay on Bourbon street however the crowds & noise intimidated us. Lol sharing that this location also is noisy from the late parades.
Yes, we would stay here again!
There is a Bloody Mary bar & fresh beignets. The beignets are freakin scrumptious

Excellent experience at the NOLA Marriott! I was able to check in when i arrived at 1PM & i had the best view of the Mississippi River. Room was exceptionally clean, large, & comfortable.

I used the fed ex located inside the hotel and had an excellent experience receiving 6 boxes and then having to print some sheets too!
Will definitely be staying again

I want to give this hotel 5 stars so bad! The staff was all friendly and helpful. The M lounge is one of the best I've ever seen, breakfast was delicious but we had dinner reservations so I didn't check out the evening snacks. (I think it's worth the upgrade if you're not Elite). Also, the views are lovely from many rooms, and the location is perfect.
But.. the rooms need updating sooooo bad. The room feels so humid, and I'm pretty sure it's because there's no fan/ vent in the bathrooms (which are tiny as others have mentioned).
The wheelchair accessible room is lovely, with a roll in shower and bench in the spacious bathroom.
We pass through NOLA every Christmas, so I'll definitely be back.

New Orleans Marriott location at 555 Canal Street in the business district is a short walk to everything in the French Quarter.
This hotel has 2 towers of rooms. We stayed in the taller tower which has 42 floors. We were in town celebrating our wedding anniversary and got lucky to stay on the 34th floor.
We arrived really early (around 9:30am) we knew our room would not be ready but the nice people at Marriott held our luggage and because we are Marriott Platinum Lifetime gave us a pass to have breakfast in the M Lounge (thank you Marriott).

Food in the M Lounge is nice, they have several coffee choices, as in regular coffee and a machine to make lattes. They have the usual scrambled eggs, a toaster to make toasted bread and several fruit choices. But they also have a station to get custom eggs made which is also a custom omelette bar. Breakfast while we were there (Mon-Thursday was till 11:00am). They also had a salmon and bagel bar. The best thing about breakfast at this Marriott is the made in house Beignets!! Yes, that's right every morning I was greeted at breakfast with delicious, hot freshly made Beignets, which are delicious. The M Lounge also has small dinner bits, salad and desserts 6-8pm.
This hotel was busy during our stay but the people are nice and helpful.
Our room was dated but the bed was comfortable and made sleeping good.
The TV was nice and big for view and best it had internet access so we were able to view Netflix holiday movies during our stay.
Our bathroom was small and we had a bath with a shower had(had to ask for a shower cap). But it worked. Small closet but we used the drawers in the room, so it worked.
The weather was cold while we were visiting so I called and asked for a blanket. I was told they did not have any so I asked for a duvet cover, and I got it!!! Yes, thank you.
The elevator here is interesting as you enter the number of your floor and it tells you which elevator you need to use.
Overall I recommend this Marriott on 555 Canal Street. I will come back and stay here.

It's hard to give this Marriott more than 3 stars. All extras and perks are reserved for platinum and higher rewards members. As a reward member with this chain spending thousands, you would think I could get a late checkout since my scheduled flight was delayed, or possibly eat in their restaurant. But neither are available to any "low level" member or guest. BTW I spent over 4k on Marriott hotels since September.
The hotel is clean, the rooms nice and the higher level rooms have an amazing view.

This is not a 4 star hotel in its current state. The lobby looks nice and gets you all excited...just to be disappointed.

Rooms: Five night stay -- three rooms. The first room was not cleaned properly whatsoever. The sheets were stained. What made me look? The beds were sloppily made, sheets not tucked, etc. Phew. Like the cleaning staff knows better! The bathroom had multiple areas of filth to where I don't trust they did anything but wipe it down with some disinfectant wipes and replace the towels. It was giving lipstick on a pig. I called the front desk on the most antiquated, dingy looking phones, and they changed us to a new room.

For the record, I arrived early and they did allow me early check in since rooms were available. When I went to the desk to get a new room, I told them if it's best to wait until normal check in time to get a clean, acceptable room -- I'd rather wait. The front desk staff was accommodating, very kind. We got a new room in the Quarter Tower and all seemed fine (not great but fine enough). Oh wait, the TV didn't work. Called the front desk, again, and they send up an engineer and he noticed the cords were disconnected, so he did his troubleshooting and got it up and running. I mean...they charge a $65 a day hold for incidentals and don't inspect the room after people check out to see if it maintains the standards?

Anyhow, day 3, on Christmas morning, we slept in, attempted to take showers to start our day -- and no hot water. Come on! Call the front desk again and asked to speak to the manager. Daniel was immediately understanding of my frustrations and offered solid resolution. I had to switch rooms again. Note, seems they were aware there was a water heater issue with that unit. Rather than have another engineer to come fix something they should have already fixed, we packed up and moved to the River Tower.

The River Tower, is on the side facing the river, unless you get stuck on the side facing the courtyard. Lucky me, I was facing the courtyard, but with it being a corner room, I could get a slight glimpse of the river since I had windows on two sides. Daniel made sure to mention this room was larger, which kinda makes it an upgrade right? Well, one thing noticeably not that great for the extra square feet (dead space)...no mirror in this room aside from the bathroom; and the bathroom ceiling is super low. Like so low that if you're 6'0 or taller you would probably bump your head in the step in tub while showering. I'm 5'8 and if I extend my arm to put on a shirt, I'm hitting the ceiling which is POP OUT TILE!

Sigh. This is by no means a luxury room. I've stayed in nicer inns/motels.

MClub: As mentioned, Daniel was accommodating upon hearing about my experience and offered me access to the MClub Lounge the remainder of our stay. It has been the highlight of our stay here. For breakfast you have access to the restaurant's buffet that includes an omelette station, beignets, bacon, grits, oatmeal, charcuterie, fruit -- a lot of GREAT breakfast options! I was impressed. And most important...the staff put a SMILE on your face. They are attentive and have great energy. The omelette station cook needs a tip jar because I've watched her make three omelettes while taking new orders, all while smiling, and making the omelettes to perfection. She is good!

Staff: The staff is ultimately why I gave each star. They do exude southern hospitality for sure. From the concierge, to the MClub staff, to Daniel the manager -- all aiming to please. I appreciate that.

Lobby: A cool bar and plenty of seating with TVs grace the lobby. It gets popping down there! And we happen to be here during the Sugar Bowl so the decor went from Christmas to Univ of Texas banners since they are staying here. Pretty cool.

Overall, the staff compensated for the lackluster rooms. I thought I read in other reviews that this hotel had been renovated, but the front desk said they will be undergoing renovations. They definitely need it! That said, would I stay here again? Probably not. But, you live and learn.

Note: Because I was accommodated for the poor rooms, I choose not to upload the pictures that support the lack of cleanliness and other issues.