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Yelp confirmed a business or employee license.Highlights from the Business
Luxury
Boutique
Offers customized solutions
Available by appointment
Walk-ins welcome
Eco-friendly
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Review Highlights
“FYI they are taking tons of cautionary steps for COVID.” in 2 reviews
“I had a prenatal massage today with Marcus and he was amazing!” in 2 reviews
“I also had a facial with Lola where I tried the dermaplaning for the first time.” in 2 reviews
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Business owner information
Cassie P.
The spa, reimagined. Accelerate your wellness journey through effective massages, face treatments, and waxing.
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40 reviews
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- Private U.Palo Alto, CA0563514Oct 27, 2023
Good spa in the Hamptons. I discovered the Naturopathica products, especially their Arnica Massage Oil at the Natural Body Spa in Morningside in Atlanta.
So glad that I finally made it here! Great massage and facial and great line of products!Helpful 0Thanks 0Love this 0Oh no 0 - Terry H.New York, NY021Jul 30, 2023
This was a sales pitch disguised as a facial. From the second I lay down, the aesthetician started trying to upsell me -- a more expensive facial? Extra massage? Buy these products? Etc. etc. Then she asked me if I'd like to finish with SPF -- in other words, should she put sunscreen on my face, which I figure tends to be standard at facials? I asked if it was extra, and she said, "well, we do tend to charge for it."
The aesthetician proceeded to ask me, "What's your ethnic background?" (I deflected the question) "How often do you exercise?" "Do you eat healthy? Lots of vegetables?" Etc.
Worse still, I had asked her to focus on extractions, and she didn't. She did a quick once over on my face and said "all clear!" And then I pointed out some problem areas and she went back and did a little more. It was all very perfunctory -- for $225 for (almost) 60 minutes! She ended a little early then bolted out to tell me gleefully that she was going to line up all the products she had used so I could buy them.
It was my first facial at Naturopathica, and will be my last.Helpful 0Thanks 0Love this 0Oh no 0 - Phoebe H.San Francisco, CA094Oct 13, 2022
Fabulous experience every time
Has become an important past of my self care
90 minutes and I am renewedHelpful 0Thanks 0Love this 0Oh no 0 - K M.East Hampton, NY242Jan 15, 2023Updated review
I had a prenatal massage today with Marcus and he was amazing! He really listened to my requests. (Im really picky with massages and masseuses FYI!) The spa is relaxing, immaculate, and all staff members were helpful and wonderful to interact with. I booked in advance, they seem to be a bit busy even though it is January.
Helpful 1Thanks 0Love this 0Oh no 0Jan 8, 2023Previous reviewI had a prenatal massage today with Marcus and he was amazing! The spa is relaxing, immaculate, and all staff members were helpful and wonderful to interact with. I booked in advance, they seem to be a bit busy even though it is January.
- D Y.Malverne, NY1135976May 23, 2022
Wow. Five star service. Two thumbs up!! My lavender aromatherapy massage was perfect. Went with a few friends and we all could not have been more pleased or pampered.
Great jewelry and skin care in the shop too.Helpful 1Thanks 1Love this 1Oh no 0 - Elizabeth Z.New York, NY08Oct 4, 2021
There are typically two types of high-end spas: those that are worth it and those that aren't. This is the latter.
I booked a 90 minute "Defy" massage. I was asked no fewer than 3 times (2 of them during the massage) if I'd like to upgrade. The woman assigned to me had the lightest touch possible and no amount of requesting would get her to dig in harder. She skipped my feet, hands, and my ENTIRE UPPER BACK.
$240 later + 20% gratuity - what a joke.
Avoid at ALL COSTS.Helpful 5Thanks 0Love this 0Oh no 0 - Estina R.Manhattan, NY15926618Sep 20, 2021
Great place for a good massage in a stunning setting. All massage therapists are professional and though different in their own personal style, very good at making you feel relaxed and take care of whatever your needs are. This is one of my favorite places to be :)
Helpful 2Thanks 1Love this 2Oh no 0Business owner information
Cassie P.
Sep 21, 2021
Hi Estina,
Thank you so much for your kind words! We're so happy to read that Naturopathica East Hampton is one of your favorite places to be and that our massage therapists make you feel relaxed and comfortable with their personalized service.
We look forward to seeing you again soon and please don't hesitate to let us know if we can be of any assistance, we'd be happy to help!
Thank you and be well,
The Naturopathica Team - Julia S.New York, NY653191Sep 2, 2020
They do amazing facials here. They have all of the gadgets you would expect a high end New York City spa to have. Very relaxing spa experience. I had a facial with Marina and it was truly amazing. Definitely will go back. My skin looks amazing. Very happy.
FYI they are taking tons of cautionary steps for COVID. I wore a mask during my facial and weirdly still was able to get the facial and Marina also wore a mask. Very clean facility.Helpful 1Thanks 0Love this 0Oh no 0 - Scott V.San Francisco, CA03Aug 19, 2021
I Had a great massage and facial. It's one of the best spas I've been to in years. Highly recommend it. The staff was very accommodating with all my crazy requests. Both my therapist were very professional and listened to my needs and what I wanted, and they made recommendations based on our conversation.
I walked out feeling relaxed and rejuvenated. I can't wait for my next appointment.Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Cassie P.
Aug 19, 2021
Hi Scott,
We're so happy to know that our team exceeded your expectations and handled your requests flawlessly. Thank you for taking the time to let us know!
We look forward to seeing you again soon!
Thank you and be well,
The Naturopathica Team - Helene B.Manhattan, NY022Aug 18, 2021Updated review
The saga continues - I had a email confirmed appointment for Saturday 8/14 at 2:15 - when I arrived, the young woman at the desk looks my account up only to tell me the appointment was canceled. She is a nice woman, trying to do her job and a place that apparently, according not just to myself but others is just not functioning very well. I did not cancel that appointment - and she couldn't show me where it was that they ever sent me a cancelation notice or why. Again, someone was supposed to reach out to me - but it is now 4 days later and the only thing I have heard is crickets - So yes it is a lovely looking place from the outside - but inside where it counts - how they run the business is apparently a total other story. So I guess it is now up to the client to call them to make sure they didn't just cancel your appointment before you trek on over there with an expectation of getting any service.
So far, the expansion they have done has not enhanced the facility in anyway except cosmetically. Very sad indeedHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Cassie P.
Jul 13, 2021
Hi Helene,
Thank you very much for your recent visit to Naturopathica East Hampton. Based on your review, it seems your experience was not up to our standards.
A top priority for us is to ensure that all of our guests receive not only effective treatments but that they receive them in a relaxing and soothing environment as well. We certainly value your feedback and will use it to improve our day to day operations and team protocols.
In hope that we can make this situation better for you, we have reached out to you personally via e-mail and look forward to your response.
Thank you and be well,
ElizabethJul 13, 2021Previous reviewI had a very disconcerting treatment because the new facility is poorly constructed and I had to listen to employees conversation which was quite loud for the better part of 30+ minutes.
After telling friends about this unrelaxing event, I was told by a few that they had similar experiences. A spa should not just pretend to be quiet while you wait for your treatment, it should be built in such a way that you have peace and tranquillity during your treatment- alas this is not the case with their new digs - and customers should know this before they get there and expect a quiet blissful time