Nail Works

Customer service is horrible, they are always crowded and there is no thing as no chip if your nail chips and the person is off your just out of luck as they have poor attitudes when you inform them the polish you paid 57 bucks for don't match your feet they get mad bad attitudes #gosomewhere

My first visit was actually good.
The place is spacious, nice decor, plays the right music.
I don't know the ladies name but she was an older woman, very sweet.
I wouldn't mind going back for a second time.

The young lady who does eyebrows there is really talented. She's always booked up. The one time I got my nails done there they were nice, but the reason for this review is actually I went August 1 and got a $50 pedicure gel topcoat and acrylic big toes. The older guy who did my toes didn't use any acrylic primer or dehydrator and the tips broke off the very next day. Very rush and careless. I was out out town with beast toes

Not a fan I paid $40 for a soak off and a colored tip the paint is uneven nails are not shaped correct I'm very disappointed

After a constant struggle of trying to find a nail salon after moving to Chicago, I think I've found it! Definitely a busy spot. Monday's and Tuesday's seems to be not as busy. Definitely been pleased with my nails every time I have came.

If you come here to get an eyebrow wax. You must go to Katelyn. She will make sure you are taken care of. She is very sweet and does a great job. Ask for her and you won't have any issues.

If I could give a lower star review, I would.

I'm tired of places that say they close at a particular time, but start locking their doors thirty minutes early.

Actually, the owner and employees try to leave at that time.

This is one of the reasons why they will never be high end.

Never will I ever visit this establishment again! The customer service is beyond terrible and the technicians are unlicensed and unprofessional. Two weeks ago, I visited to get a fill-in on my acrylic overlay and an eyebrow wax. Nhu, who I do not believe is a licensed esthetician, put burning hot wax directly on my skin, causing my skin to burn! I looked in the mirror and almost cried!! I could see burns all over my forehead, and to top it off, they attempted to CHARGE me for the service.

Apparently I didn't learn my lesson because I went back on today and after calling and being placed on a list and being told there was about an hour wait for the nail tech I usually go to, I still ended up waiting about an hour for service! When I finally got in the nail techs chair, I was asked to get up because another client was there before me... seriously? After two hours?? I left. I called to get the owners name and was told that it doesn't get handed out "Willy-Nilly." Seriously? It's a consumer right to know who owns the establishments that you are a patron at. I guess they didn't expect me to know that, because when I told the "manager" I was told Thai and Lily before I hung up the phone.

Save your money and go to a nice, reputable location. Nail Works will not get another dime of my money!

So even though I'm very familiar with this establishment, I realized from a recent experience that I've yet to leave a review. I typically don't get my nails done, but yesterday I received a Dip full set by Linh, and it was awesome! I'm so extremely happy with the results. Her sister Tracy also did some fun and festive designs on my nails, which came out super cute! Overall, I really enjoyed my experience.

First time going here, I could've sworn I saw that they opened at 10:00 am on weekdays but it was my fault for misreading. Anywho, it's a nice size shop but it's not as clean as it looks on pictures! There's numerous of booths to accommodate more customers, but from what I've seen they were only there for looks I guess. I had Tye I think his name was do my nails, he did great job but he was definitely rushing and nipped my skin which I didn't appreciate and was aggressive when filing and buffing my nails. There's no need to rush at all! I also requested to get my eyebrows arched and tinted, I'm not sure who usually does them but I informed her that I didn't want them waxed and I guess she felt offended by that. There should be two options arched or waxed.

Just got my pedicure done here! They have so many colors to choose from! They stay up to date on all the trends too. Make sure you plan ahead because everyone wants to come to this super popular nail salon!