Moving Ahead Services

We highly recommend Moving Ahead Services. They were friendly, professional and efficient. They met every expectation we had for relocating large furniture within our home. They performed the work at a competitive price.

The worst moving job I've seen in my life. All our stuff was out in the trailer completely disorganized. Our TV is broken on arrival

An item was broken by the moving team during loading, it was immediately declared it to Moving Ahead and they assured us they would take care of it. However, they have just completely ignored us, despite phone calls and emails. No response at all. Quite poor form.

Our experience with Moving Ahead Services was amazing! Todd and Brandon are true professionals. They were kind and respectful, extremely efficient and very careful with our furniture and belongings.

Excellent communication, price and reliability. Would definitely hire the company again.

We booked with this company 2 weeks in advance to move a one bedroom apartment to a new local place within a mile scheduled for November 2022.
I have moved twice before including long distance so I'm aware of how companies work/what to expect etc.

What did NOT go well:
- Guys who turned up had NO idea we needed to get packed up (even though our discussion with the company had been three times with a list of inventory that was needed to be "packed).
-
- Both workers who were moving stuff complained throughout how their company had not told them about this move requiring packing and gave them a narrow window (my discussion with the company reps multiple times had been about either a 2-4 or 3-5 hour windows including packing and transporting)

- My family and I packed all the stuff that was remaining (this could've been a nightmare if we hadn't preemptively packed a few things beforehand anyway)

- One of the guys (let's call him X) left his wrench at my old place and told me they needed it to tighten the bed screws. After paying them (and buying them lunch pizza) I drove them back to the old place where X threw an unprofessional tantrum about how he "will not go back to tighten the bed screws". At this point it was clearly unprofessional and childish. It's a shame because they were very polite and nice throughout the process at a personal level.

I can understand their need to go home but I paid for this service. And if Moving Ahead is not good to their workers, it is a bigger problem.

- I have moved three times including a cross country move before - We paid $805 for a total of 5.75 hours - this could have been a $500 ish move and I believe their non communication has cost us frustration and a lot more time than needed.

What went well:
- Up front price
- No hidden charges
- Polite staff
- Easy booking and changing date of move

**I have talked to Clay this morning (day after move) to discuss my concerns and I will be updating this review as/if they schedule someone to come back and tighten the screws again.

RUN, RUN, RUN AWAY!

This company is a nightmare. We hired MAS based on reviews, that they were supposed to be professional. I made every attempt at due diligence to ensure the best results related to our move. In the interest of brevity I will say that every element of this transfer went wrong- The company rep promised that the packers were employees, not sub contractors (None were!); the driver lied many times and in the end quit his job, taking all of the paperwork with him-it took months to resolve this with the government to get our moving expenses settled; some of our personal effects were stolen; we had a major damage claim, and the insurance that was offered wasn't worth the paper it was printed on. On that subject, the claim was handled by a third party, CSIPros, and after extensive efforts to document all of the damage, the company involved yet another party and in the end we got about 1/2 of the total of our claim-it was blatantly obvious that is the typical MO. I have dozens of emails I retained as proof of this nightmare.
Moving Ahead Services sucks! Save yourself the aggravation and look elsewhere!

Had a smooth interstate move with Moving Ahead Services. Communication prior to booking was prompt and responsive. The moving crew was timely and professional. They padded and packed the furniture well. Lid was our lead mover/driver and was great to work with. Would use this company again for our next move.

Moving Ahead Services was great for unloading a U-Haul for my move to Pittsburgh. The company provided good communication and the crew was on time, friendly, professional, strong, fast, and careful with my belongings. They made sure boxes and furniture went to the correct room, staged furniture, and even asked if they could do anything else to help before they left. I would use them again (and would consider them for a full service move) and recommend to friends/family.

We used Moving Ahead Services at the end of September, 2022. Due to improper training, one of the employees dropped a cabinet & it fell off of the lift. He tried to move the piece by himself instead of waiting for assistance from the two other employees.

We got quote from a furniture company for replacement. It was $3000.00. I found a reputable repair person who could repair the piece for $750. Moving Ahead Services offered us $250. They never sent anyone to look at the furniture. Even though the incident was clearly their fault, they would not be accountable and blamed us for not buying additional insurance. The cost of additional insurance was $200 plus a deductible, so that would not have made the monetary loss whole for us.

The communication has been poor. Every conversation was generated by us. Jerome, the General Manager at the Mt Nebo location was unprofessional. He called us extortionists. Cleveland corporate was to call us back within 48 hours of talking with their representative. No call. When we call & ask to speak with the President, Jeff Collins, he is not available.