Metropolitan Properties Ltd

They only really exist thanks to the Georgetown students who have to put up with bad housing options.

*Read Scott S's review on google maps for more info on this company

Overall our apartment was nice to live in and good for the price.

Management was very difficult to contact. One dishwasher repair specifically took 3 weeks to get accomplished. You can email them and hope for a response in some reasonable time. If you try to call them it goes to some call center and the most they do is forward whatever you say to them to the actual employees. The employees were never in their office any time I showed up, even within their stated hours, so no way to directly contact them at all.

Update: The management has now decided to use our deposit to make unnecessary upgrades to the apartment. The day we were no longer their direct customers, any chance at all at getting responses from them went away. I'd now say dealing with these people is not worth it to live at their properties.

Renting with MPL has been great and easy. Nadia was flexible in allowing us to pick up the key from move-in day. Derrick proved communicative and helpful in alerting us about our water bill issue, and in the flexibility of payment options offered.. Jon was extremely helpful in getting repairs done quickly and efficiently - communicating well and thoroughly fixing root cause issues, not just painting over things. They even renovated a bathroom in 3 days and installed LED recessed lighting while we were here! Great experience, definitely recommend.

I lived in a MPL-managed multi-unit rowhouse in NW DC for two years. It was a good experience. MPL was helpful during the application process and move-in (even making a cosmetic tweak to the apartment at my request). In short, MPL was a respectful, non-intrusive landlord/property manager throughout my tenancy.

I paid rent on time, they cashed the check, paid utilities, and kept the building/outdoor area clean. MPL was responsive during the rare occasions I contacted them with questions and they followed up to check in a time or two. Move-out processes were simple and I would certainly rent from them again and have recommended their properties to a friend.

I was initially curious about the few bad Yelp reviews, but this former tenant was nothing but happy with my two-year landlord-tenant relationship with MPL.

Thank you Metropolitan Properties! I had a fantastic time living in one of your buildings for 4 years. Not only did you all provide a great building, location, and everything, but also I can not remember a time where you were not kind, timely, and helpful with my maintenance requests or anything I might need.

Overall I hadn't lived in a single location for 4+ years since my childhood, and I would of stayed with you all longer if I didn't need to move for work.

Thank you again for everything, and I wish you all the best. Maybe potentially in the future I will live in 1 of your buildings again.

-Andrew

I lived in an apartment managed by Metropolitan Properties in Adams Morgan. They were amazing. When I looked at the apartment, they were upfront about everything, including the downsides. My studio was a very reasonably priced, especially given the location. The property manager is extremely friendly and helpful, everyone knows him by name. When the doorknob to by apartment broke (still usable but wiggled) it was fixed before I could even put in a request. I only moved out because I am moving in with someone and we needed a bigger place. I received a full refund on my security deposit.

Things I'd Never Thought I'd Say in a Yelp Review:
--These people deserve NO stars!!!!
--BEWARE.
--wut a bunch of crooks!!!

But I'm not sure I can get through this review without being automatically thrown into the Filtered Cesspot of Doom. My hatred for Metropolitan runneth deep.

I lived in a Metropolitan Property for over one year. The month-to-month lease, cheapish rent, and safe Friendship Heights location almost made the property seem attractive.

However, it is only because I was young and naive about the rental market that I did not recognize what a terrible business Metropolitan runs. The receptionist does not understand English (that's not me being Amurrican. Call her. Try to have a conversation with her. I don't know what her native tongue is, but it's not a language I speak). Her lack of knowledge re: English will not stop her from yelling at you, barring you from speaking to someone of importance, or (fun times) blatantly making things up.

The property manager, if you ever do get the pleasure of speaking to him, will occupy your time for at least an hour telling you how horrible his other properties are, so really, your roach problem "isn't that bad." He will fail to take meaningful action, but will give you little to no useful information. He also only does this during business hours, which means your coworkers will also hear his tales.

In case you're keeping track, the critter count in one year:
--ants
--mice
--cockroaches
--spider crickets
--various expected buggers, like spiders and stinkbugs

Metropolitan does not believe in maintaining their properties, so all maintenance is left to the tenants. However, if you call Metropolitan to gauge their preferences on maintenance, they will tell you to drop everything and they will take care of it. They will - two weeks later, a non-uniformed individual will show up to your apartment unannounced, whether you are home or not, and present you with a bill for an outrageous sum ($200 for a clogged drain was our favorite). The maintenance line messages will not be returned. The emergency line is a voicemail box, unchecked until ~9:30a the next business day.

The icing on the cake was coming home from vacation. I knew Metropolitan was renovating half of our apartment, but didn't realize they instructed the contractors to lock the deadbolt every evening. Unfortunately, I never received a key to our deadbolt. I was locked out of our apartment, with heavy luggage, at 9p. When I called the next day, it was deemed my fault. I was insulted and belittled by the property managers and received no apology for the incident. Their solution? "Make sure one of your roommates with a different door key is home."

Move-out day was the happiest day of my life, save for the guilt I feel for convincing four innocent people to move into the apartment.

I, for one, have had a great experience with my apartment rental.

When I was checking in advance before moving in, I did see some negative stuff online. I was really concerned at the time, and even went to talk with the current resident to ask how it is. She told me it was fine, and I moved in after she left.

And I have to say, look, it's a fantastic neighborhood -- the cherry blossoms here are better than at the National Mall. What are we, the Clintons? Come on, this is a great place. My room is huge and sunny, with a loft. It's more spacious than anything I had in Japan (can you image those big wide rooms with empty floors? It's like that.)

The property managers did respond to everything. When I moved in, the heaters were not working so I got some space heaters. Boo hoo, I'm not broke, it's fine. I called them and they fixed it in a few days. Look, every place you go, you probably have to report a few things at first and make sure they are fixed.

Another thing I like is, these guys leave you alone. Just pay your rent and live your life, keep it clean and everything is fine. I've had now about 15 apartments in 20 years across two hemispheres and this is the best of them.

If you're one of the people who needs a luxury apartment, they cost about twice as much, but sure.

My wife and I lived in a house managed by Metropolitan Properties in Adams Morgan for more than three years and loved it! Joel, Nadia, and everyone in the office acted promptly to any service requests and kept the building in good shape. We only moved because we outgrew the space! I strongly recommend them if you're looking for a friendly alternative to the big "luxury" property management companies in DC.

I lived in a metropolitan properties-managed apartment for two years before moving away from DC, and I would live in another one of their properties if I ever moved back. Moving in and moving out was straightforward, and I was even afforded a touch of flexibility with my move. Joel and his staff are respectful and responsive, proactive about building management, and always easy to get in contact with whenever I had an issue with my apartment.