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About the Business
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Dr. Darren M.
Our practice provides a full range of dental treatments including preventive, restorative and cosmetic dentistry - Implants, CEREC same day porcelain crowns, porcelain veneers, porcelain onlays, extractions, root canals, composite fillings, bridges, partial and full dentures, bonded restorations, periodontal cleanings and more! We take pride in that we provide all services under one roof by our premier Doctors.
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- Ellany K.Clifton, NJ05Jul 18, 2018Updated review
The answer I received from McKeever Dental was patronizing and unprofessional. According to them, I got it all wrong. I'm the one who 'misunderstood'. I completely understood what was going on. YOU WERE TRYING TO SCAM ME!!
They couldn't even spell my name correctly in the response! I guess it was because they were too busy venting instead of being ACCOUNTABLE.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Darren M.
Jul 17, 2018
Elanny, sorry you had a bad experience in our office, but I really don't think we were on the same page and because of that many of your comments are misleading and not a fair representation of what happened.
First of all, Marina took you into a private room in order to discuss private details that are required in order to see any patient in the state of NJ. Like it or not, It is required to review a pending patient's medical/dental/insurance history, whether they proceed with treatment or not. The fact that you were extremely resistant to share information with us was unusual and started things off on the wrong foot. In addition, would you have preferred Marina discuss those intimate details in our reception room where others might hear those details? From the way you acted, I think not.
As for the fee for the x-rays, that information was mentioned only after you asked about it and so that you understood IF YOU PROCEDED with the treatment, those diagnostic tests would be required. It was not something that we would need or routinely would do for a consult and we were NOT asking for those tests at that time. Sorry you misunderstood that but it is not a "Scam", it's prudent and thorough dental care.
True, my assistant ran an informative video on the process for you and asked if you had any questions and was willing to share her experiences with you. Sorry, that level of concern annoyed you. She did not, however, foster herself as the expert on the subject, even though she and I had used these procedures in the past, but merely was waiting for me to finish with what I was doing prior to meeting with you. Would you have rather we left you alone until I was able to see you? You are misrepresenting our exam though by intimating that I briefly scanned your teeth "and told a few jokes". My preliminary exam for your consult was well over 10 minutes long and I repeatedly asked and answered questions in order to inform you about the treatment. When you stated that you had no questions left for me, who was I supposed to send you to, in order to discuss the fee, which you asked to know about during the exam? Marina, whom you had met, is our financial coordinator.
Regarding the fees , this was explained to you when you made the appointment as we are a fee for service office and not a free clinic. In addition, it was explained to you that your insurance most likely would cover the fees, but you were so adamant to not share any information with us that you are the one who created the situation of us needing to collect the fee.
Regarding the stripping that you are uncomfortable with, It is a routine orthodontic procedure performed in order to attain the results necessary for successful care. I'm sorry that the thought appalls you, but I didn't invent it and If it is something that bothers you, then don't do it. But, by injecting your demands on the treatment, you must accept the results that you are influencing.
Unfortunately, thanks to social media, people can put their opinions out on the web as if they are an expert and others will take their word for it. No dental office appeals to 100% of the people who visit but If anyone wishes to see a true and unbiased representation of how our patients feel about us, visit our website and see the over 600+ positive experiences people have had with us. REALLY!! YES, REALLY!!Jul 13, 2018Previous reviewBuyer beware, but in this case prospective dental patient beware or should I say RUN AWAY!!!! I arrived a few minutes early for a consult regarding Invisalign. I was taken to a separate room by the office manager, Marina. After asking questions about medical history, dental history, etc., she tell me it will be $240 for x-rays, pictures and the office visit? What? I'm here for a consult. Why do I need x-rays? Marina says because the dentist can't work on your teeth if you have poor dental health. Really? Is that the truth or an excuse to get $$$ out of me?
When I reminded her I was there for a consult, she backed off but it was all downhill from there. Honestly, I hadn't even met the dentist nor had any questions answered and you are already telling me its $240. This screamed SCAM!!! SCAM!!!! SCAM!!!!!
I was then ushered into an examination room to watch a 2 minute video on Invisalign and was told I could then ask questions to a dental assistant who had worn them herself. Really? She's the professional who should be dispensing advice? Where's your D.D.S. certificate? Finally the dentist comes in, examines my teeth, tells me about his own experience with Invisalign, makes a few jokes, tells me I'll need to have a few teeth stripped of enamel so they'll line up properly and that I could probably just wear a bottom aligner and then leaves me to meet with Marina again.
Marina returns with a piece of paper indicating the cost will be $4,200 for everything. What? I told her I had never heard of having my teeth stripped in order to get them aligned. I explained that I was uncomfortable with the thought of stripping enamel from my teeth as well. I added I would think about it and would get back to them in a few days. Marina told me I needed to pay $75 for the consult should I not decide to go forward with them. Really? REALLY???????????????
This place was the WORST. I cannot imagine why anyone would come here to have their dental needs taken care of. - Ge S.Bloomingdale, NJ441Mar 14, 2024
Dr. Darren A. McKeever and Lorie are Outstanding!
I've been a patient at McKeever Dental Care in Pompton Plains, NJ for years, and I can't recommend them enough. Dr. McKeever's expertise and genuine care for patients make every visit a positive experience. Lorie, the hygienist, is exceptional--gentle, thorough, and always attentive to my oral health needs.
The entire team at McKeever Dental Care is professional, friendly, and welcoming. From routine cleanings to more complex procedures, they consistently provide top-quality care. Plus, the minimal wait times are a huge bonus!
If you're looking for a dentist who truly cares about your well-being, Dr. McKeever and Lorie are the ones to trust. Thank you for keeping my smile healthy and bright! GregHelpful 0Thanks 0Love this 0Oh no 0 - Carol P.Pompton Lakes, NJ05Mar 21, 2023
Best dentist and staff in the area! I never have to wait because they don't overbook. The staff are friendly, professional and all very competent at their respective jobs. This facility is very clean and has all the latest technology to address all of my dental needs. I highly recommend Dr McKeever and his staff!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Rachel R.Wayne, NJ631Mar 16, 2021
The best dentist office I've ever been to!!!!!
Took my 6 year old and they took such good care of her and made sure she was comfortable and had a good experience. Took my 12 year old and they took care of a few issues with ease. No guilt! No shame! No judgement! And GREAT care! They took their time to teach all my kids how to brush and floss better.
Everything from billing, to scheduling to dental care is phenomenal! Highly recommended!Helpful 0Thanks 0Love this 0Oh no 0 - Mar M.Riverdale, NJ69621Sep 10, 2019
BEST dental office I have EVER been to! Super friendly and professional staff, from the front desk to the dentist. Everyone I came in contact with provided excellent customer service. Extremely detail oriented staff. Glad I found them and they were able to accommodate me so quickly and with such excellent service. Who would have thought it could be fun going to the dentist!! My new and forever dental office!
Helpful 1Thanks 0Love this 0Oh no 0 - Daniel C.Orange, CA482Aug 23, 2018
Dr McKeever is amazing. I could not recommend this place more. Amazing staff. Great environment Dr McKeever is funny and they all do their best to make you comfortable. I hate going to the dentist, but they make the experience the best it can be. They moved stuff around when I had an emergency and fit me in during their lunch hour. Kudos for that. This is the best dental experience I have ever had.
Helpful 0Thanks 0Love this 0Oh no 0 - Clark L.Cypress, CA2623Aug 23, 2018
Dr. McKeever is exceptional! Walked in and was treated like a king. The staff is great and everyone's sense of humor especially the Dr's makes a visit to the dentist like a walk in the park. The Dr's knowledge and experience is noticeable right away. Thank you for the excellent service you provide. I would most definitely refer Dr. McKeever to anyone who needs dental work.
Helpful 0Thanks 0Love this 0Oh no 0 - Kristen M.West Milford, NJ052Sep 27, 2019
What a gentle and thorough cleaning Tony gives!He is so interested in his patients as a hygienist and has excellent knowledge coming from a dental assistant background.
Dr. Stiteler is a special person who exudes joy and clearly loves being a Dentist. Thank you for such a thorough exam!Helpful 1Thanks 0Love this 0Oh no 0 - Jennifer W.Boonton Township, NJ41Nov 8, 2018
Hands down the nicest, friendliest office staff ever. The professionalism and patience of Dr. McKeever and his entire team impress me ever time. My three kids hop into the chair with ease and enjoy the experience. We have been going here for years and always on time!
Helpful 0Thanks 0Love this 1Oh no 0 - Eric V.Wayne, NJ44240Mar 16, 2017
These guys are great. Friendly and accommodating staff. Clean office. Very Efficient. Dr. McKeever is very friendly and an expert with a laser. I came in, I was brought into a room almost immediately, and he got right to work. With the laser, no more numbing injection. He fixed my cavity in no time. Tony, his dental assistant made the experiences even more pleasant with friendly conversation. I was there for about 30 minutes from start to finish. Couldn't be any happier. Never was in pain; only the contraption for keeping the mouth open was uncomfortable, but not horrible. Great dentist, great experience
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