Mayfield Collision Centers

I only have good things to say about this place -- that's not something that can often be said about car repair shops. As a young woman (who generally knows nothing about cars, repairs, etc.) I always fear the possibility of getting scammed when I bring my car places. However, from beginning to end, Lee from Mayfield Collision Centers was very helpful and took great care of my car. The estimate they offered was very competitive and fair, and they were able to get the repairs done quickly. Outstanding customer service and communication. I'm very grateful that he was able to accommodate my timeline requests and take care of all the insurance matters on my behalf.

While I hope I never have to frequent this place again, I am relieved knowing that MCC is there in the event I will have to!

Our car has been there for 2 weeks now and they still haven't completed the work. Ben the point of contact for the repairs has very poor communication skills. He says he is going to call back to update but never does and you end up chasing him down for answers for the car. This place seems poorly managed. When I called today he said they were updating their computer systems and could I come another day because my car won't be completed yet. This place is the biggest joke out there and if they couldn't complete the work in a timely manner they should have not taken the job. We even hired them to do extra jobs on the car making them more money and they still dragged their feet and didn't care about getting us our car back. I would not recommend them to get any repairs done until they can provide better customer service.

Nobody ever wants to have their car in a collision shop, but when required, this is the place to go. Seriously, I'm so impressed. Some jack*ss sped down my street, hit my car and sped off. Two hours later, after I had called my insurance company (who recommended this shop), I had an appointment to drop off my car. Jenna was amazing and helped make this visit such a positive experience!

Emails are sent with updated photos along the process, which takes you out of the guessing game of what's being done- is it just sitting there, how much longer will it be, etc. Not only do you get periodic emails with updated photos, but you also get emails with updates of when your car will be done. Normally, I'd be thrilled that they finished early but since I was out of town, this created issues with my insurance company since I had a rental they were covering and couldn't return it. Jenna stepped up to the plate and took care of the situation, completely alleviating all of my stress.

I can't speak for the work they've done yet, since I haven't seen the completed car but I have faith that they did just as good on the car as they do with customer service. Wish they did more than just collisions, it was seriously a pleasure to work with them!

Great work!!! 3rd time on 2 different cars and each experience was as good as possible because of this and the Bedford location. The work was fantastic and the customer care team went out of their way to help. The prices were great and the work was better. It's hard to put a price on a good body shop and these guys are worth every penny and then some

Mayfield Collision Centers is always my first choice. Somebody hit my car and they walked me through the process. It was lucky that my car insurance company works with Mayfield Collision Centers. Jenna was friendly and nice. She walked me through the process. She called and update me on the repair. I can watch the images of the repair process.

The nice thing about Mayfield Collision Center is the car rental in the same spot. They arranged a car rental for me which is really convenient. I would highly recommend Mayfield Collision Centers.

Got into a fender bender that wasn't my fault. State Farm listed this location as a collision center near me who could fix my car. The entire process was effortless. They quickly pulled me up in their database with as little as my name, had someone pick me up to get my rental car, had my car done in 3 days, and returned the rental for me. My car looked as good as new and they washed the inside and the entire interior. Friendly people too.

Only downside is their hours are normal business hours - aka when normal people are working - and no weekend hours... :-\ it was a pain actually finding time to get there and get my car. Especially since traffic from downtown to a little past Little Italy sucks during rush hour.

Great people!!

There are probably other collision centers who might be able to work with better skills with tools but people skills of Mayfield Collision center is awesome. I had a great experience during my one and only visit and I will recommend it to anyone who needs to work with or without insurance.

Did a great job on repairs for my car. Everyone was really nice and helpful and made the stressful process of getting your car fixed pretty painless. They actually got my repairs done a couple days before their estimate -- so that was pretty cool of them. Rental car services on site were solid as well -- had no issues whatsoever.

If you're lucky enough that Mayfield Collision is a preferred repair center for your insurance (or the insurance of the person who hit your car, like what happened to me!) then you're in good hands.

I happened upon Mayfield Collision because they were recommended by Swedish Solutions (Swedish Solutions does not do body work). My experience with Mayfield Collision was excellent. Car repairs in general are a huge bummer, but working with Mayfield Collision made it as painless as possible. They dealt with the insurance companies, arranged for my rental car, called the rental company to come pick up my car. Basically all I had to do was drop off and pick up my car.

They were very prompt and accommodating about getting my car in for body work. You can log onto their website to check the status of your car (I never did) because they were so great about calling every few/several days to give me updates. They offer lifetime guarantee of their work. Everyone was very pleasant in person, on the phone, basically every interaction that I had with any of the staff. Hopefully I won't need any more body work, but if I ever do, Mayfield Collision is now the only shop I would consider going to.

As for the body work itself, beautiful and pristine.

Very good experience. Repair work was excellent and was only outdone by the service. Smiling faces, helpful, responsive, and overall a great experience. I hit a deer on the way to work on a Wednesday. At lunch I dropped the car off, picked up a rental car, and was back at my office in less than an hour. The pictures they post online of progress of your car are great. You always know exactly where they are in the repair process and communication is excellent. One week later, I had my car back looking better than when I dropped it off. It was cleaned and detailed and looks great.

Nice work!