Review Highlights
“Upon delivery, Kyle also included a mattress cover when he found out the bed was a birthday present for me.” in 36 reviews
“When we needed to change it and get a few more things about a week later - Andy was right there with help.” in 20 reviews
“My partner just said "2 queen size beds, the cheapest you have." Kiante did just as we asked.” in 3 reviews
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Overall rating
159 reviews
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- Oct 18, 2021
It's crazy how I've been in the market for mattress for more than a couple of months now. Been to Macy's, Mattress City, Mattress Firm, you name it, I've been there. Even considered online shopping.
One random day, I've decided to walk down all the mattress stores at Northgate and stumbled upon this small store in the corner.
Out of the stores that i visited that day, I felt at ease talking to John from Mattress Depot! He definitely knows what he is doing and goes the extra mile in a friendly relaxed way. Not only is he a service expert and fast but the price is fair and he takes his time to educate me.
Finally found my perfect mattress thanks to him!
Definitely going to recommend to my family and friends.Helpful 0Thanks 0Love this 0Oh no 0 - Bobbi M.Orting, WA02Oct 6, 2023
James was so helpful and patient as I shopped with my elderly mother for a new mattress. 2nd time in last 6 months I have shopped here! Highly recommend. Both James and Roger are extremely helpful and knowledgeable.
Helpful 0Thanks 0Love this 0Oh no 0 - Katie R.Seattle, WA3193Nov 3, 2022
Great store with lots of in-stock options! Justin was incredibly knowledgeable and helpful. We learned a lot about mattresses and pillows. Overall a very lovely experience and would highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Jacqueline R.Redmond, WA278274Nov 11, 2022
Very happy with our purchase and with the customer service! Justin is super knowledgeable and helped my fiancé and I pick the best bed for us. We went into crazy detail about production, durability, sleep science, etc. We usually sleep on decisions but we were stoked with our Bed Tech!
Helpful 0Thanks 0Love this 0Oh no 0 - Nancy B.South Hill, WA172Feb 20, 2022
Roger was so much fun to work with. We bought the mattress that day ! Very informative and that southern charm was a plus
Helpful 0Thanks 0Love this 0Oh no 0 - Theresa D.Kirkland, WA01Oct 24, 2021
John at the Totem Lake store has helped me a couple of times. He is so friendly and knowledgeable that buying a new bed becomes a relaxing a fun experience. I will recommend him and be back next time!
Theresa DHelpful 0Thanks 0Love this 0Oh no 0Business owner information
David S.
Oct 25, 2021
Theresa, We are happy to hear you had a great experience. Thank you for your review, recommendation and continued business.
- Florence G.Seattle, WA321824Jun 21, 2021
I made a mistake of getting 2 full mattresses that didn't fit in the room I'm placing them in for my parents. What I needed were actually twin mattresses. I went back to the store and Will helped me exchange them for the right ones that I needed. He was patient and understanding. I really liked the customer service I received from him.
Helpful 0Thanks 0Love this 0Oh no 0 - Cassandra V.Austin, TX03Aug 5, 2019
***You should shop at this mattress store!***
After an unfortunate and unexpected incident with my last mattress, I needed an inexpensive full size mattress within a few days. I just got done traveling from Texas yesterday, and my family and I were over being stressed about specifics. We just wanted a mattress for me to use for 2 years. As soon as we walked in, Kiante was attentive and tuned in to our needs. He asked about my preferences and took the time to make us feel comfortable and listened to. He didn't try to sell us the most expensive mattress in the store, and instead tried his best to help us out as much as he could. Kiante is an excellent problem solver, and has a warm and amicable personality. Trust me, you want him to be your sales man.Helpful 1Thanks 0Love this 1Oh no 0 - KeFei Y.Seattle, WA612529Feb 9, 2019
Good and friendly store manager James, gave us really educational and helpful on mattress that we are looking for, super patient and knowledgeable..walked out with a really satisfied service, and my dream mattress..
Will come back again and definitely highly recommend to my friends and families..Helpful 1Thanks 0Love this 0Oh no 0 - Danny F.Los Angeles, CA4452Sep 2, 2020
Got a mattress that needed to be exchanged just as covid hit. They respected and facilitated the exchange even though there have been months of COVID-19-affected impediments and the original salesman is gone. I appreciate their following through.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
David S.
Sep 22, 2020
Thanks for the great review, Danny! We are always happy to help and make sure that you get what you need, when you need it. Enjoy your mattress!
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