Matthews Motors Clayton

Steve Matthews has one of the nicest Dealerships in the area. It looks like a franchised car dealer. Great selection and they do a safety check before any cars are put up for sale. Nice people to work with. If they do not have what you are looking for, they will find it for you.

The sales team at Matthews motors were exceptional. Keith, the manager, was pretty involved from the beginning. They were very understanding to my needs and accommodating to my situation. I felt no pressure, I test drove a couple cars, before settling on one.
Very happy with this car and transaction. I will recommend Matthew motors to anyone looking for a car.

There's a lot of 5 star reviews of this place and I wish I could've had the same experience. Me and my father went in to buy a car and in the process we traded in a car. They ran a scan through it only saw it had a misfire and still accepted the trade in the without fully inspecting it and let me buy a new car off their lot. Fast forward 3 days later they tell me the cars gonna need a new engine it turns out so they want me to either pay them for the new engine or bring back the car we bought from them. I have never ever heard of a dealer doing that. When I told them no because that didn't seem right they threatened us with committing a straw purchase. Next day they call me saying the bank can't fund the deal anymore and I have 24 hours to bring back the car or they're reporting it stolen. The bank never canceled the deal the dealer called them to cancel it. Get your trade ins inspected before you take it to them or go somewhere else because if not you'll end up in the same situation as me.

Terrible employees. Terrible service. I will never return here. Overheard many inappropriate things that I would rather not have. It's a business, teach your employees to be professional at all times!

This is a location of scam artist and the true definition of a used car salesman. They will sale an 19yr old her first vehicle for 17 grand and 5 days later the entire onboarding system won't load. That did not happen overnight. It has to have happened before they got it running just enough to get it sold and when you bring the car back to them to make it right they tell you that you have to make a service appointment and pay out of your pocket. Matthews Motors can eat 2 dicks. STAY AWAY!!! You've been warned.

I called Matthews Friday morning for help with my car. I am single and always worry when dealing with car issues. I was relieved when a female answered the phone but she was not really helpful but said she would call her manger and call me back in 20 minutes. She did not call me back so at least an hour later I called and got another female on the phone. She told me an entirely different story and immediately upon hanging up the first person I spoke to called and told me her manger wasn't available. I have an extended warranty on my car but they would not answer whether or not they would accept it but wanted me to pay for the diagnostics up front even though it is covered under my warranty if the warranty company accepts the repairs. I had to drive my car to Smithfield to get help. I was even more disappointed that the women on the phone were not more helpful to a female calling for help. This is not a female friendly business and they didn't even try to help. They started with no instead of how can we help you.

I've been overcharged here for the last time. The service department here will overcharge you at any opportunity. I paid more for a oil change here than at the dealership! It's the last dollar they will get from me!

I was contacted by Matthew Motors - Claton, NC. Via Sam's Club Car buying service for a 2017 Alfa Romeo Giulia. The lady I spoke with on the phone was pleasant and helpful, and I told her that I was coming to purchase the car with my son for his 16th birthday and had financing through Usaa and insurance ready. I also let her know that we live in Chesapeake, so it would be a three-hour trip. She said no worries and that they would accommodate the time, even if it were at the end of the day. I said perfect and asked for information and pricing on the extended warranty and road hazard program to ensure I had all the funds lined up. She said no problem.

A short time later, while on the road, I received a call from a salesman named Will, who seemed pleasant and professional and asked If I had any questions. I gave him the rundown and asked about the email with the details related to the Extended Warranty Program and road Hazard program. He said that that is usually handled by finance, so I asked If he could have one of them email me with the information, and he said ok. A few minutes later, I had a text from a different number with the car's online listing but no Extended Warranty details.
I then get a text from a new number saying and I quote, "Hey Anthony, Will from Matthews Motors. Just texted you over all the info for the GIULIA on your cell. This vehicle does come with our lifetime powertrain warranty. That means that all of your engine components, driveshaft components, and transmission are covered for life! The finance guys will talk about bumper to bumper when you get here!"
That was at least helpful, so I shelved the conversation regarding the extended Warranty and road hazard coverage until I arrived.
 
About 30 minutes later, I got a text from Will stating that it was his personal number. He asked me to send pictures of my driver's license, loan approval, and address to his cell because of the company phone I was receiving texts from would not receive photographs. I was a bit wary at that moment, so I texted the other number that I had earlier and said that I'd been texted and called from so many numbers and I'm driving, so can you please send me a company email to where I can send my documents? Next, I received a text back from Will with a personal email address. I responded with I'm sorry for the confusion, but can you please send a Matthews Motors company email address so I can attach everything and send it over?     I received a text back on the same number from Keith M***** (Sales Manager) with an email address that also appears to be a personal email address. Still, he stated that he was putting the paperwork together and asked me for my address so he could have everything printed out and ready. I said thanks and sent it over.

Shortly after (about 1.5 hours into the trip), I got a call back from Will, who was sorry to tell me that his boss said the car would no longer qualify for the MATTHEWS MOTORS POWERTRAIN LIFETIME WARRANTY.
The famously advertised warranty is explained below and taken directly from the Matthew Motors Company Website.

"We want all of our customers to have the assurance that they purchased a used car that is dependable and will last for many many years to come. If the used car you purchase is five years or newer, and under eighty thousand miles, Matthews Motors will guarantee your engine and transmission for as long as you own the vehicle! Simply maintain a record of regular maintenance, and your used car is covered anywhere in the country."

I then asked if the cost of the lifetime warranty would be taken out of the cost structure of the car, and Will stated it was possible and that there was room to negotiate, so we continued to the dealership. 

With fifteen minutes to go, I got a call from Will, and this time, he was sad to tell me that another customer had come in and they sold it to them because I wasn't in the system. I then hung up, as I was pretty angry.
Really I wasn't in the system? I had an appointment, was texting multiple associates, spoke with two associates, and the sales manager was printing everything out!

To my surprise, I then got a text from Will saying that he apologized and that it was out of his control, but I was in luck. There was another Alfa Romeo Giulia on the lot that was only $3500 more than the one I wanted, and he was checking to see if I was still looking to come in and check out my options. I said no thanks; I'll leave my thoughts in the review as this was ridiculous.

If this is the Matthews Motors Difference, they need to make serious revisions. This experience was not only unprofessional, but I felt they were being deceptive and trying to use the classic bait-and-switch tactic - which would be an FTC Act violation.

Please do not waste your time and money at this dealership, as it is evident that they only care about your money.

Called the dealership to ensure car was there since we were driving 3 HOURS to buy it for our sons 16th birthday. Even told them we were on the way and how long our drive was AND why we were purchasing. These clowns called us when we were less than 15 minutes out to tell us they just Effin sold it! Talk about BS "southern hospitality". ZERO regard for customer service at all. Would NEVER recommend a place like this that could care less about superior customer service. Thank you for wasting our time today. PLEASE DONT LET THEM WASTE YOUR TIME!!!

You as an owner should be embarrassed by the actions of your so called employees. Shady business practices asking for sensitive information being set to personal email addresses. Telling is sorry you just mysteriously sold it in less than 30 minutes of us being there is BS but had no issues trying to bait us into a more expensive car? It's laughable. Just as your sorry from this review.

DO NOT WASTE YOUR TIME WITH THIS UNPROFESSIONAL PLACE.

This is the worst dealership in Johnston County. Total liars and scammers I had a bad experience years ago and should have just stayed away but got suckered in that they had new managements. Sales person lied and I had to fight with the finance manager and demand promises in writing So glad I did since I have been lied to ever since. We have a year old 'We Owe" that the keep forgetting to fix every time it is there. The service department straight up lies--be sure to get everything in writing. Was quoted an out the door price on new tires and when we went to pick it up it was $54 more.

This my my 3rd trade in with Matthew Motors I don't go anywhere else. Ask for Brandon when you walk in. His customer service is amazing and he's here to help. All of my cars have ran amazing and they have excellent warranties if your feeling weary about getting a used car.