Marshall Dry Ridge Toyota

When it gets cold you loose air pressure in your tires. When I brought my 2018 Camry in for low tire pressure light today Not only did they take care of the low tire pressures they also washed the car. Unexpected nice touch. Thank you

It's been quite some time since we have been in the market for a new car. We went to Marshals of Dry Ridge to test drive Highlander,RAV4 & Venza.
We talked to Hunter, our salesperson, about what we wanted to do. Next thing I knew, he handed us 3 keys to 3 different vehicles.
You are never going to get this service in Lexington. We drove all 3 vehicles.
We drove away with a brand new Venza. My wife is in n love with it.
We were treated great....

Kicker: When signing the final papers they said they could not sell the car at the price we agreed upon (and had begun filling papers out for) and AFTER leaving to get a cashiers check for them. Are you serious?!


I understand this is a business of negotiations and profit is trying to be made, but employees were caught in lies and I was being sold a package that I can't ever use living not nearby away, yet was continued to be sold on this after saying no. Thank God for Toyota Marshall an employee was wise enough to discern that they LOST the deal and fixed it. However, this sour experience was never made up for.

Seeing the owner's note on here, "treats the needs of each individual customer with paramount concern," is not at all the experience I had.

Toyota, if you want people to repeat business with you reconsider your ethics and consider their experience. And if you want people to sign up for Toyota Marshall's Care Plan give them an experience they want to come back for. Experience is everything,

Lastly, you could consider getting better coffee.

As a repeat customer, I am happy with my car buying experiences with Marshall Toyota. 12 yrs ago, I bought my first Rav4 and was 100% happy with the experience. If it's not broke, don't fix it...I returned this yr for my next Rav4. I am again happy with the experience. And their service dept has always been honest and transparent. I recommend Dry Ridge Toyota in the world of "used car salesmalen".

The boys over at Dry Ridge were incredible! Made it a total breeze purchasing a new 2023 Sequoia. I thought I would be there for a few hours but they had everything ready to go when I arrived. I walked in & out max 45 minutes! Thank you Travis, Chris, Tommy, Andy, and Bill (if I'm forgetting anyone I apologize). Well deserved 5 star.

it smelled like feet that had been puked on and i saw that it had food in the trunk:ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Be very careful when selling a vehicle here. They will hide fees until 2 weeks after the sale and then require those hundreds of dollars to be paid to transfer the title. The additional fees aren't disclosed until after the sale is completed so that they can make out ahead.

As you can see from my previous reviews, I have always trusted and recommend this dealership to everyone I possibly can, sadly today was a bad experience. I went in for an oil change on my 2009 Camry in which I requested a different type of oil, (my car has been using this oil for years with no issues at all). I was greeted with them telling me they did not recommend this oil for my engine, I understand that, as it is not what the car recommends. However, when I explained, I was greeted with arguments from the mechanic, he was talking in a very rude tone honestly and that was the issue I had with the situation, I fully understand what MY CAR, needs even if that is not what is recommended, and I fully understand that they have to let me know that it is not recommended, but arguing with me and talking to me like I have no idea what I am saying or asking for was TOTALLY uncalled for. The service advisors and Joe, (one of the mechanics) were all extremely pleasant as usual. The mechanic who I spoke to about my oil, was not. (I did not catch his name) I will be back to this dealership as I try to keep the trust in them that I have had for years, but I was really disappointed by today's experience.

Willing to negotiate. Fair trade in value. Easy buying process. 5 stars all the way around.

My complaint is not about the servicing, rather about the misinformation surrounding the selling of their tires. I was told that I needed a couple of tires and I expressed to the service desk personnel that I traveled and needed to be sure that the road hazard, rotation, and balance included in the purchase would be honored at any Toyota I went to. They said they thought it would be honored, and they would confirm with other service personnel. They returned and told me that yes, it did include this. Based on this information, I went ahead and purchased 4 tires so they would all be replaced at the same time.

I could have purchased the tires for hundreds of dollars less at a competitor, but based on their assurance that road hazard, rotation, and balance would be covered, I purchased it at Dry Ridge Toyota.

Fast forward to several months later, when I went to a different Toyota dealer I was told that tire balance was not included in my tire purchase. I reached out to Dry Ridge Toyota and Leslie investigated. After investigating, she said she had spoken with the personnel and the team "knows the road hazard is good at any dealer, however, complimentary rotation is only good at our dealer". I received an apology for any "understanding that has occurred".

The personnel may understand their policy now, but clearly they didn't understand it at the time I purchased the tires. I am extremely disappointed in how this was handled with no recompense for the misinformation I was provided.

I went to see about buying a car today. I got out of my husband's Jeep, walked around the front of the dealership for a few minutes and looked at cars. Nobody came to greet me. I think to myself, "Oh, cool.. no pressure sales!" I walk around the back to look at the new Rav-4s, but to my confusion, they're not where the new cars are supposed to be; that area seems to be filled with used cars. I look around to ask someone, but the place is deserted (it's 10am on a beautiful spring weekday). I continue to stroll around and never did find a cache of new Rav-4s. Went back around front and didn't find anyone there, either. There were definitely people in the showroom, but I will not PURSUE a car salesman. It's a shame; I was set to pull out my checkbook and purchase a new Toyota today, but it looks like it'll be a Mazda for me at this point, though I've driven Toyotas for the past 30 years. Even when I got into my car and calmly sat and checked my makeup, giving them the opportunity to stop me, nobody offered to assist me! I am completely disgusted with the lack of service!