Manila Marriott Hotel

Five star experience because of excellent amenities. customer service and hospitality.

We've used our points and free stays as Marriott Bonvoy card members but compared to other Marriott stays in the U.S., the Philippines Marriott beats the rest in terms of property features, opulence and customer service. It is more of the upper end JW Marriott and 5 star resort feel.

What separates it from other properties outside is the distinctive experience of Filipino hospitality. It is at its best and competes with the rest of the world.

From a gruelling Northern trip (Ilocos LU Pangasinan) we arrived in Pasay City raggedy Anns. There was some confusion on which entrance to use (Parking is indicated at the corner street but no Check-In). Or we missed the notice totally because it was too non-descript? Our experience of warmth and hospitality started the minute we alighted from our van with the security and porter helping to organize our luggages to the front desk where Keneth painstakingly answered our questions. Everyone had a smile - that is most effective and puts guest in their best behavior. It's very disarming. Every encounter we have with staff make me sit up and score each one with a 5 star for warmth.

How do you temper just the right level of hospitality without having to be subservient? That is a rather tricky balance for staff trainers and hotel managers. I, being Filipino, do not want my fellow kababayans to be thought of as perfect servants. We are more than that and we should also have inherent pride without the arrogance.

So many faces that I couldn't remember but there's Danilo at the Cafe Marriott who made our last breakfast so well catered for and fun and comfortable. Or the manager at the Executive Lounge who showed us around. The staff at the Roofdeck on our last day. Our housekeeper yesterday. We are so grateful. As a nurse in a nursing home and my sister who manages another one, we are in the same position and we know the amount of patience and dedication needed for being in the service industry. Kudos to Marriott Manila's staff.

There is however, one advice. While the golf course is a great view and gives an Oasis sort of experience, staff and management need to do a smell check. There is a distinctive odor emanating from the golf course suggesting stagnant water.

All in all. Thank you Marriott Philippines - you are truly a gem. And thank you Bonvoy.

I was so lucky to be taken to the Manila Marriott. My rating is a 4+. They had beautiful decor during the Christmas season. In addition, they display local artist's work in an exhibition along the hallway between the wings of the hotel.
I enjoyed using the rooftop pool and exercise room, which have a stunning view of the City. The breakfast buffet featured traditional food and regional cuisines, but my favorites were the beautiful desserts and fish dishes with sweet and sour sauce.
The service was impeccable as well as the cleanliness and furnishings. I had only one dissatisfaction over the 2 days. Housekeeping staff use a glass disinfectant that had an offensive smell to me. While it was consistently evident that all entry and elevator doors were sparkling clean, the chemical odor of that cleaning agent was unpleasant. Alas, the whiff similar to "Scrubbing Bubbles" is not something that enhances their brand.

Very secure hotel with metal detectors and all before entering the lobby. Sorry kinda new to me. A safe place to walk around but don't ever let your guard down of course. We walk in the front lobby and fyi for Bonvoy members, you have to go to the west wing. It's a little fancier. I got the 2 queen beds in a larger room with a golf course view. Clean room with complimentary fresh fruit every morning. The staff was very friendly. Amenities are awesome, especially the rooftop infinity pool overlooking Manila is a nice place just to unwind. The gym is sufficient for a good workout. The elevator is responsive and doesn't take long. For Bonvoy members lounge is awesome and worth it. Unlimited cappuccino need I say more? Highly recommend this place. SYOY manila

I just returned from a 3 week stay at the Marriott Manila and happily used this property as my home base. I highly recommend this location. The service was fantastic! The food in lounge was great and the Steak house was also delicious. Going up and meeting Raymond in the gym and pool deck was the best! His customer service is above and beyond. He found me swim trunks for my grandkids that came to visit and he made the best Mango smoothies. He also can book the spa for you and asked us everyday if he could book us an appt. He always got us the time desired and the spa is fabulous! A great value and a great service if you're feeling a bit of jet lag or just want to be spoiled. I left to go to go to Japan a few days and El nido a few days and upon my return my room was always clean and they did my laundry. I can't say enough about the staff and amazing service me and my family experienced. I only recommend that you download the "Grab" app for transportation because the hotel transport is very overpriced. The airport is very close and should not be $65 for a ride. Certain gates are also walkable to and from the hotel. Lots of fun places to walk to in the area and an attached mall as well. So much fun! I will return! Say hi to Raymond for me ... everybody loves Raymond!

Excellent customer service! Kudos to all that works here! Front Desk agent Jan for being very accommodating cheerful and helpful. Housekeeping Virginia who's always happy to help and maintained impeccable cleanliness of my room and the attentive restaurant manager Anj that folded my table napkin when I got up to get my food caught my attention. Paying attention to small details goes a long way. Jheng also at the restaurant gave an excellent customer service when we had our breakfast before checking out. Overall, a delightful stay with top-notch hospitality. You guys are amazing and are true definition of great customer service.

Checked in on feb 18, past 7 pm. Helpful staff, bellman helped us with our luggages as we came in from a flight abroad. Check in process was quick and efficient, agent was friendly and informative. I believe we were in the west wing, but it was a couple of minutes of walk from the check in counter to the room. Bellman delivered our luggages which was great. Room was amazing, great space that we were able to use as we had to repack our luggages. We liked the separate toilet and shower. Toiletries provided were appreciated. Plenty of usb plugs and outlets. Bed and pillows was comfy, we wished we stayed longer than 1 night but we had to catch another flight the next day.

Overall, I highly recommend staying here. Hope to come back in the future!

So this is THE hotel to stay at if you're Sharon Cuneta, Gabby C or the créme de la créme of the Philippines. I gotta say as a first time visitor to the Philippines I thought I was in Vegas at the cosmo. It's huge and very clean and fancy. The room was very nice and modern, however the pool was less than stellar. Being that Manila is so polluted the hotel needs to hire people to clean the glass banisters daily as they build up with mildew and pollution which makes the area less than Instagram ready for visitors paying an arm and a leg to stay here. Manila really should look into searching out the electric car thing as the traffic is so bad in metro Manila they have people in the middle of the road selling bottled water and snacks for us sitting waiting. I know why so many people hire drivers. Ohh most importantly about the hotel, the gym was like 95 humid degrees. As an epileptic I was dying. Had to leave.

I used to love this hotel until I found out last minute that complimentary airport shuttle services were cancelled 17 June 2022.

I wasn't informed of this until a day prior I emailed the hotel for instructions on how to locate this service. It would have been nice if this was mentioned when I reserved a room.

I believe and hope this service of the 5 star hotel will be included in the future. There are many other hotels in the area with lesser rates that still provides this with timely and clear communication.

After I inquired for other ways of transportation to the hotel, I was told that they are able to do a private pick up WITH costs. With rooms over $300, I was hoping to be able to receive the same standard service that was provided previously.

See the hotel's response to my inquiry.

The best hotel in the far-east: the staff make you feel Manila Marriott is only hotel to be in. From stepping out of your cab - to finally settling in, nothing compares to the warm welcome everyone at the West Wing bring to you- no matter what time of the day it is.

Shout out to Jiggz Jestre of housekeeping- he makes sure your room is not only sparkling clean but also follows-up to make sure it's how you want it to be: your amenities and supplies abound and if there is more of anything you need. This is so important to me because of the odd hours I maintain considering I am 15 hours behind by time zone origin. This kind of attention to details in my room made me work and rest without missing a beat.

And then there's the operations and lounge staff - they make sure you you don't miss your meals, your spot in the lounge best for working and relaxing, and your needs for comfort matters most for them.

So let us thank Mr. Melvin Angeles who makes sure his staff look after everyone- from spot guests to titanium lifetime elites- everyone gets the the same best services and attention to detail we all deserve.

Special mention to Nikko Quinto- fresh from school and yet already extremely energetic in getting all your needs to work and not get hungry at the same time.

Everyone here deserve the best shout out for making Manila Marriott the benchmark of hospitality, comfort, and safety for all hotels in it's class!

I am bias as I am a lifetime Titanium with Marriott/Bonvoy but my experience her was great. Great service in the executive lounge, the executive tower is away from ghe main tower and overlooks the Golf course and out to BGC. At nigh it is ama I g view, private gym and pool on the top floor of the executive tower, can still use main pool and all those facilities but why? Several great Resturants, from a Steak house to traditional Chinese. Attached to the mall with many outstanding eating options there including a Wolfgang's Steakhouse. Executive lounge and staff top notch, great food and service and open 24 hours. Only one thing I wish they would do is make an arrangement eigg to h ghe golf course gor Tee times and ghe ability to walk from the hotel to the golf shop