Macy's

Big empty areas, unassisting associates, fitting room doors that don't have door locks - they're literally broke off. And giant pee stains that reek in the fitting room.

No thanks. Plenty of other options in Southpoint that are preferential.

I received the worst service here. Macy's in Durham. They didn't remove the security tag from one item. I had to drive 15 miles back again. At the store I asked if they would give me a discount or something for my troubles. The sales person said - Tough luck. It happens. She literally said that. I will not be back and I am closing my Macy's card that I opened in 1998.

Let me just say, I'm not a big Macy's fan as they took over my favorite store in Chicago, Marshall Fields, but when it comes to the holidays I know I can still get the coveted Frango mints that Fields was known for at my local Macy's. Yes!

So I placed an order online today and saw that there were actually some in the store itself. I set those up for pickup and the rest to be shipped through the mail. In less than two hours it was ready for pickup.

I had no idea where in the store the service area for pick up was so asked a couple employees, both were really nice, and I had walked right past it! Before I even got back there one of the employees was already there and in no time I had my order and was out the door. So, at least I know the service was good, my order was ready, and that made me very happy!

The only time to go to Macy's is for finding a gift like for christmas or etc. This one is a plain mess with boxes all over the floor.

Very disappointed in this Macy's. Went in right when it opened with the intent of replacing all of my makeup. Saleswoman at the makeup counter was working with a customer so I patiently waited off to the side. She acknowledged me after 5min saying "I'll be with you when I can." So I said, "that's fine." Then a couple minutes later she came over and said, "what can I do for you?" So I said, "I need help choosing colors." She immediately blew up at me and yelled, "LOOK, I AM IN CHARGE OF 3 COUNTERS...." And something like I could figure that out by myself. I was completely shocked as she walked away and turned her back to me. I then said, "okay...are you not going to help me then?" I don't remember what she said, but it was aggressive. I told her this which she disputed. I cannot believe how poorly I was treated. The crazy part was I was willing to wait for her, but she flat out did not want to, apparently. Mind you, there was no one else there except me and that other customer...I ended up going to Nordstrom and spending $600 on makeup with wonderful customer service. Will be cancelling my Macy's card and never returning. Macy's is truly in decline.

S/o to Rena inside Macy at Lancome cosmetics department. Fantastic customer service.she had patience answering all our question. Explaining every products use. Introduced us to all good products and free goodies. We definitely see her again if we need more products.

Ah Macy's, the retail chain easily confused to be the YMCA by a dyslectic like myself. My opinion of Macy's is quite average. You can find good deals on sale sometimes, regular price typically a bit over priced. I wonder how long this one will be still standing because the Macy's stock price has fallen from 36 to 6 in the last couple of years. Better get your returns in before it's too late.

Merchandise everywhere on the floor, racks are unorganized, and a poor selection of quality brands these days.

I feel like Macy's has given up on good customer service. Whether it's dealing with them on the phone because they mess up an online order or dealing with in store associates, it's never a good experience.

I will say that the ladies at the Estée Lauder makeup counter were very nice and helpful but what really rubbed me the wrong way was the sales associate at the shoe department. I came into the store at around 11:30am on a weekday and waited for a few minutes before deciding to shop around the mall and come back because the line of women waiting for assistance was pretty long. So, I came back a couple hours later and yes, it was easier to find an associate to help me but she wasn't a very happy camper and seemed put out that I had asked to try on some shoes. After she gave me the shoes to try, she disappeared and was nowhere to be found. I had to ask another guy for help and he asked who had been helping me, I would've told him had she given me her name or the time of day. Later I saw that she was hanging out behind the wall next to the cash register as were a few other sales associates. Seems they were too busy hanging out with each other to help out customers.

I'm disappointed in Macy's. I used to like them but from the Macy's in Las Vegas, San Antonio, Virginia and now Durham I've just realized they've given up on customer service so I should give up on them.

What the Hell happened to the men's department at Macy's at the Streets at Southpoint?

I hate shopping for business clothes, so once a year I'll go out to Macy's and stock up on dress shirts, pants, ties, etc ... Well, it was time to update the wardrobe so I made myself head out to south Durham to get it done. What I found was a men's department in total disarray, with little to offer.

I understand things may be a bit chaotic when moving stock around, retiring things that are out of season, putting new items out; I get that, but what I saw today looked like someone came in and deliberately trashed the place. And the people who were working today acted like they didn't care. No one was interested in fixing displays or doing much of anything.

Worst of all was the men's changing room near the suits. I took a pair of pants back to try on and every single changing room was littered with hundreds ... literally hundreds ... I am not exaggerating when I say HUNDREDS ... of straight pins. All over the floors, and stuck into the walls. I had to do a very careful balancing act after I slipped my shoes off to avoid stepping on the floor (I stepped on -top- of my shoes). It was like a scene from one of those "Saw" torture-porn horror movies.

Why on Earth would a sales associate direct me to use one of those changing rooms? Didn't he know what it was like back there? Did he just not care? I was sincerely shocked.

And to top it all off, after picking through the rubble of their meager offerings I walked away with just one pair of pants and two shirts ... so I had to go into the mall and shop elsewhere to get what I needed ... which made an already unpleasant experience just that much more unpleasant.

What happened?