Lowe's Home Improvement

Friendly cashier associates. There's a girl that works in the back Garden department in the late afternoon that is rude.

Pissed, they NEVER answer their phones! They charged me a $352 install fee for two $70 fans, the contractor arrived and after an hour and a half nothing done she is gone because she stated Lowes allotted 2.5 hours for the job and she said it would take her that for one fan?

She was referring to some app I should log into and that she was also only getting paid $92 for the job! I said just wrap it up/cancel and I went straight to Lowes where of course there was no one in Pro, so I started to leave Melissa the supervisor a note then an employee came to ring up a high paying customer, he needed assistance and whomever it was that assisted him I asked if that was the manager he replied yes.

He finished and was going to help load but not acknowledge me so I asked him to page that manager, KJ comes over and I try to explain what craziness happened but he could care less and says go to customer service?

So, I get there and there was a very nice cashier, she was knew and needed help with my transaction, she waited for her. The other lady was equally nice and they got it done.

Next issue is I also bought a shed from Melissa at the Pro desk and paid for delivery for a tentative date, THEY JUST SHOWED UP no notice! Then he cannot put it where I needed it, plus it came with a huge hole in the box. No idea if there is damage until my contractor puts it together? Also, I used my Lowes card and Melissa did not apply the discount? The customer service is LACKING HUGELY.

Fast forward from October November 2022 and I'm in June 2023 still buying tons of items for my new home, establishing my new lawn so I'm at the drive through constantly like now June 5th. Two employees saw me and ignored me and left, I have been sitting here since 3:16 and it's now 3:36 WTH? I walk by make employees with a flat cart full of bricks I LOADED and they just look at me but female customers ask if I need help!

The manager never calls when asked he doesn't give a crap about customers, my cashier today was rude. I asked if anyone was out here her reply "there should be"! FIRE THEM ALL SND START OVER, Home Depot was more organized and hel

Addition-Visiting store today 4-21-24 far after attack and the attacker is in gardening as well as the cashier, he sees me and runs to her to blatantly point me out and gossip. This is so unprofessional and it's obvious that corporate and management DO NOT CARE about their customers!!! No one offers too help load 50lb bags of pea gravel ever which I've bought hundreds of bags since moving into my house so I'm out there loading and my last bag this guy Ivan walked up and asked if I needed help, I told him how appreciative I was, more Ivan's needed.

The whole experience with this purchase has made me think twice about returning to Lowes. A little background ... I am not a rich person so when I needed to replace my dishwasher and stove at the same time it required me to use Lowes credit to purchase. (I will say this was the only saving grace in this purchase). I am also someone who has a spinal fusion so moving large appliances causes me a lot of distress. My home is a split level so to remove and replace it means taking up and down stairs. I purchased the needed items and had them loaded into a truck that I had borrowed as I could not afford to add the extra 300.00 for hook-up and delivery. I then proceeded to remove the old appliances and install the new. The dishwasher has been great(no problems at all!) The stove on the other hand was having trouble within a day. As I stated earlier I have a spinal fusion so this was a painful process to do. I could not physically remove the stove a second time for almost a week. When I knew I could do it I stopped at the store to verify they had the stove in stock and could be replaced same day. I then went to my friends and borrowed his truck again. I then loaded the stove in the truck and returned to Lowes. I was told apron arrival the I could not return the stove as it had been more than 24 hours after purchase. I had my recite that showed it had been purchased on my card and this was supposed to give me 30 days. After waiting 20 minutes for the person from Appliances to show up, this was confirmed...this was not the person who sold me the stove. I was then told to go to the lumber area (where I had been informed to park when I came in earlier to verify stock) and have the defective stove removed. This turned out to be impossible, they could not get anyone to unload the stove. I was told to go back to appliances and they would do it. I returned to appliance and was told I had to repurchase the new stove before they could unload the old stove. I did this and was told I would have to wait two weeks for the stove to come in. At this point I had now been in Lowes for 3 hours trying to exchange the stove. I made a date to come back and get the stove as I had to make arrangements for the truck. The person in Appliances then told me to go back to lumber and they would unload the stove. I informed him that they will not do it and he is supposed to do it. He tried to call for someone else to unload the stove but was unable to get anyone so he Very reluctantly unloaded it. I was not happy to say the least but realized I would get no where until I was able to talk with a manager and that was not going to be until the next day. I did return the next day and acted like I just wanted to buy the stove and was told they had 4 in stock and I could have it now. I then asked to talk to a manager and informed them of the night before and all the problems I had. He was willing to give me free delivery in two days. All of this was from the employees' that are too lazy to do their job. I ended up loosing a whole day of pay waiting for delivery of this stove. like I said before It will be a long time before I go back...if eve

The CDA Lowe's was my original go to hardware store until today. They have no checkers upfront now, its all self service. I guess I'll switch to Home Depot in the future. Their were also a lot of people behind me that were upset also. Also, I can never find someone to help me in the electrical or plumbing departments. They are going downhill in my opinion.

Friendly, helpful, large selection, and an easy return when what we bought we didn't need in the end. The staff was spot-on with anything we needed. Loved our experience at this Lowe's!

Terrible customer service. They sold a really terrible quality sprinkler to me three months ago. It broke but because I paid cash for it and did not have the receipt they would not take it back. Terrible way to treat a long-term customer.

WOW!!!! The absolute WORST customer service I've ever heard. My dad called ahead and ordered a smoker for myself and my husband for Christmas. He was told he could come get it Christmas Eve ANY TIME BEFORE 6pm. He shows up tonight at 545pm to be told those workers "went home early so the order cannot be filled". How disgusting do you have to be to LIE and be LAZY and say you'll fill a Christmas Eve order for someone to cook their family Christmas meal in.

I purchased a large rug that was in stock at the time of purchase only to have the rug order canceled without my knowledge. It was too large for me to transport so I paid to have it delivered. They gave me no notice or reason why.

The customer service at this store (including the store manager) sucks big time. I ordered a Heartland shed on 2-22-23. I could have selected an earlier arrival date but opted to select a later date for delivery which was March 15, 2023 since I was going to be out of town. Just prior to that date arriving, I received notification that the delivery date was changed by Lowes to Wednesday, March 22, 2023. On March 21, 2023, I went into the Coeur D' Alene store and spoke to the Order desk and was told that the shed was in fact in the distribution or fullfillment center and was suppose to be delivered as scheduled on March 22, 2023. They could not give me any more information. Although, I asked to speak to the store manager, he or she NEVER showed up. Then on March 22, 2023 at 6:00 a.m., I received another e-mail informing me that the delivery date was again changed to March 24, 2023. What type of courtesy is it to call me the morning of the day of delivery to tell me they will not be out and the date has changed.? How rude is that? What type of customer service is Lowe's providing? SHAME ON YOU LOWES. SHAME ON YOU STORE MANAGER.

As part of the purchase price, I paid extra for the delivery. I am sure the only reason I have not received the shed is because Lowe's does not want to deliver my shed unless they can fill the truck with other deliveries in the same area.

I am very unhappy about the customer service I have received from Lowes. This has been a lesson to me and I will never Order from Lowes in the future.

Order 24 windows from Lowes on 12/1/2021. Was supposed to receive them in March 2022 and have them installed. Called the store twice a week in April and May and I was told they haven't received the whole order yet still waiting for the full order before they could install. Finally in June I got hold of someone in the window section of the store. He researched it and found out that most of the order was in the store since May 12 and they were waiting on the sliding doors. I then talked to the store manager and he agreed with me that the windows should be installed and the sliding door installed once they received it. That was three weeks ago and still don't have a install appointment. Very frustrating.