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29 reviews
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- Kelly J.San Diego, CA267361712Dec 6, 2016
Decent Mexican food, especially for Virginia. This is high praise coming from a San Diegan, where we have (dare I say) some of the best Mexican food north of the border.
Many times when we come in here it is empty. Don't let this dissuade you. The service is friendly and always helpful, and the food is surprisingly good. Not too oversalted, delicious seafood, and they get all of my special requests right the first time. I enjoyed the rice and beans, as well as my spicy shrimp entree. Not too spicy, just right. The Margaritas are pretty yummy as well. I like that they have many sizes to choose from. I got the "I hope you have a designated driver" size. I did. :) Thanks mom.Helpful 3Thanks 0Love this 2Oh no 0 - Anne C.Reston, VA953023Nov 3, 2023
I visited this restaurant recently and the staff immediately welcomed me. It was decorated for Halloween in the door way, super cute. I wasn't able to tell from outside what it would look like inside, it's spacious and beautiful. The staff were continuously thoughtful throughout my experience. They made sure I had what I needed and was enjoying my food.
I ordered a quesadilla from the kids menu which was nicely plated and yummy. I also ordered beef/chicken fajitas. The meat was absolutely delicious. I hope I can visit again during my time here, I recommend this restaurant wholeheartedly!Helpful 0Thanks 0Love this 0Oh no 0 - Steve F.Water View, VA012Dec 1, 2023
A year and half ago I had reviewed this place and not been very kind for the simple reason that the food sucked. I went back today to give it another try.........mistake! The food was cold (despite me being 8 minutes from there and absolutely tasteles. I'm done! Save your $$$. If you want good Mexican food go to MI jalisco in urbanna . If you want better food in lancaster, go to McDonald's. I'm done! How they've been there this long is beyond me. Just being honest.
God bless.Helpful 0Thanks 0Love this 0Oh no 0 - Lorraine W.Bridgeville, PA03Aug 23, 2023
Here for vacation. Great food, very friendly service. Excellent homemade salsa. Will return on our next vacation here!
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 20, 2021
Absolutely disgusting! I should've known better when we parked and I saw what the outside of the kitchen look like from the outside but we were hungry and there was really no other place to eat. The waiter was nice enough Not very friendly but he did take the orders properly. I ordered the fried chile and it was basically a big lump of cheese. The rice was super hard and the tortilla chips were old tasted refried. I gave it to stars because of the waiter remember in the order and when he brought it in so it wasn't right he took it back right away. Really gross but the only Mexican in town so really no other option
Helpful 2Thanks 0Love this 0Oh no 0 - Daniel T.Henrico County, VA0342Jul 9, 2020
Nice little Mexican spot, they hit all the checkmarks I was hoping for: good chips and salsa, awesome queso, awesome fried chicken chimichangas, my 1 year old loved his cheese quesadilla and my wife loved her ground beef taco salad.
Margarita was super tasty as well. Service was top notch in all aspects. Could not be happier as today is my birthday and I had a hankering for Mexican food and it completely hit the spot.
Keep doing what you're doing guys, you nailed it!Helpful 2Thanks 0Love this 1Oh no 0 - Eddie L.Magnolia, Seattle, WA121Oct 17, 2022
Excellent food and the staff are very friendly. On a work trip and they are very welcoming, our second time this week it was so good!
Helpful 0Thanks 0Love this 0Oh no 0 - Andrew B.Kilmarnock, VA3427Jan 12, 2019Updated review
The quality of the food and service at Los Patrones in Kilmarnock, Virginia varies widely, and last night's experience (Friday, January 11th) was a major disappointment. As Woody Allen is quoted as saying about a new restaurant he had recently visited, "The food was not very good, and the portions are very small."
The restaurant's sign on Route 3 in Kilmarnock continues to be dark, as it has been for months, and my suggestions that the bulbs be replaced generates little more than a shrug of the shoulders. The physical presentation of the restaurant is dark and dismal.
It took a while for my wife and me to get our chips and salsa, and it appeared that two kids and a cook were running the place unsupervised. Management was nowhere to be seen.
The shrimp in my wife's meal were very small and very tough. They did not seem to be fresh, and the portions of rice, re-fried beans, and vegetables were small. This is not a good way for a restaurant to improve its margins, and repeat business seems unlikely.
I ordered the two-enchilada dinner, and the menu said that one enchilada would consist of grilled chicken and one would be filled with grilled shrimp. When my meal arrived, I found that both enchiladas were identical. It appeared that a small portion of chicken and a small portion of shrimp had been chopped into small and barely-recognizable pieces. Each "chunk" was about the size of a lima bean. The quality of the food, portion size, and presentation were disappointing in all respects. We were hungry and we decided not to return our meals to the kitchen.
At no point during our meal, did our waiter visit our table to inquire as to our experience and to ask if we needed anything. When he brought us our check, I told him how disappointing the experience had been. His excuses were lame. He said, "Every Mexican restaurant does things differently," as if our experience met Los Patrones standards. He said he had not gotten back to us during our meal, because the restaurant was short-staffed.
I thought I had succeeded in explaining things to him; however, when I paid my check he said, "A shrimp enchilada has shrimp in it. What else are you going to put in a shrimp enchilada?" I told him I did not want any money or discount, but he insisted on reducing our bill by $3.00.
The staff of Los Patrones might wish to visit the Chinese restaurant up the street, or a good Mexican restaurant in Richmond or Newport News where quality of food and food preparation, portion size, and presentation are unfailingly excellent.Helpful 1Thanks 0Love this 0Oh no 0Feb 19, 2016Previous reviewAlthough the food quality, preparation, and presentation continue to be excellent, the intrusive and obnoxious behavior I described in my review of June 2014 continues twenty months later (i.e., same waiter). Several weeks ago, my wife and I visited the restaurant, and the waiter interrupted our conversations on several occasions -- once to disparage a customer at the bar and to tell us that he was refusing to wait on him. The waiter came to our booth at one point and gestured to my wife that she should "slip over" so he could sit next to her and talk about another party he disliked serving. I returned to the restaurant the next day to speak to the co-owner, who said, "I will talk to him." She is a hard worker and a very nice person, but she does not seem to take supervision/training seriously or, perhaps, she does not know what to do. If you want Mexican, I suggest a drive to Burgess.
Jun 8, 2014Previous reviewMy wife and I love Los Tunas in Gloucester, Virginia and have eagerly awaited the owners opening Los Patrones in Kilmarnock. I have visited three times in the past month and the service leaves a great deal to be desired. I waited almost half an hour for food last night, and it was not hot when it arrived. I watched our waitress use her finger to smooth the ice in a margarita glass and poke a straw into a drink with a bare finger. My waitress at my first visit said she had received no training whatsoever. (Table 20, Waitress #4)
P.S. I went back on 6/13 for lunch and ordered the Chicken Taco Salad. What arrived was a shell filled with lettuce. Presentation is so important, and a bucket of lettuce is not what Chicken Taco Salad is supposed to look like. Two inches into the bucket, I found some (not much) chicken. The cook is in some serious need of training. My waitress is a co-owner and should know better than to entrust her success to untrained people.
If you want Mexican food, a trip to Las Tunas in nearby Gloucester is worth it.
UPDATE
Four months have elapsed since this review, and things have improved significantly. The food is hot and tastes great. The restaurant continues to be very clean and inviting. Our waiter on several recent visits has asked us intrusive questions and a friend has described him similarly. Some training is in order. I am upgrading my rating from one star to three -- due entirely to wait staff issues. - R L.Kilmarnock, VA01May 15, 2022
We ordered one Margarita and one iced tea followed by 2 orders of Fajita Grande. The Margarita was good but the Fajita Grande which was to include shrimp, steak and chicken just barely covered the plate instead of at least twice as much several months ago at the Burgess branch. I got only one small shrimp and my wife got 2. The accompanied salad plate was very small (child size) with tiny portions of beans and rice and a microscopic glob of guacamole, and the only decent size was the sour cream. However it was tasty and that is the reason for the 2 stars. On check out I discovered that they charged us for 2 Margaritas and 2 iced teas which thankfully I caught before paying the bill. Obviously we will NOT be going back.
Helpful 0Thanks 0Love this 0Oh no 0 - Sterling R.Richmond, VA01Apr 16, 2021
Bad service, cold food and waiters constantly on their phones and not managing tables. Will not return here.
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