Long Bros Cleaners & Launderers

I have taken my suits and dress shirts to this cleaner on five different occasions. I always asked for same day service. Even though I asked for a quick turn around I expected my clothes to be properly cleaned and presses. Unfortunately that was not the case; my suits seemed OK but dress shirts were a mess, one they actually burned and the others were returned with multiple creases in the sleeves.

I own a 4-unit building in Congress Hgts and called to inquire about laundry services (wash/dry & fold) as this is advertised as a "Launderer" however....they don't do wash/dry & fold! Because I don't have wash/dryer in my units I wanted to supplement my tenants' laundry expense by making a deal with the owner of a nearby launderer.....but WTH? Shouldn't be allowed to advertise as a launderer if you don't wash/dry & fold. Am I off-base?