Live Oak Veterinary Hospital

Dr Lloyd my experience with your office has been a huge disappointment. Not only are your prices high and unreasonable but transparency and proper office procedures are nonexistent. As I stated to your staff, I have called and compared your charges with other Vets and by no means are your charges competitive.

When I first contacted your office for a spay I specifically asked if my voucher fully covered the procedure and was assured that it was. (The Humane Society had warned some vets did not). A few days before the procedure I was unexpectedly called out of town and the voucher was set to expire. Before leaving I called your office asking if it would be okay to have a friend drop off and pick up my pet. During the conversation it was not mentioned that a form AGREEING TO $400.00 IN ADDITIONAL CHARGES majority of which UNRELATED to the spay would need to be signed. When my friend dropped off my pet out of no where he was told to sign a form. Not fully understanding he signed, but he did reiterate that all I wanted was the spay. This form should've been signed by me, the Pet's Owner, the person responsible for the bill. Also, why wasn't this form reviewed with me at my pet's pre-spay appointment?

I will continue to share your Outrageous bill with family, friends, neighbors and with other Vets in the area and let them be the judge of what type of business you run. To date it's been 100% "OUTRAGEOUS/UNBELIEVABLE".

Regards

Dr. Lloyd and the entire staff at Live Oak are absolutely wonderful. Our beloved cat was very sick with cancer and they were all so kind and helpful during such a tough time in our little girl's life. They were so patient with my many calls and questions during the course of our baby's illness and really went the extra mile for us at every opportunity. Unfortunately, our little girl didn't make it, but it was such a comfort knowing she had such good caretakers, and Dr. Lloyd was even there when the day finally came to help her cross the rainbow bridge. It's so hard finding people we can trust with our little family members, but these guys are it. I continue to be thankful for this team and would recommend them every time. It should be noted that our little girl could be very nervous around strangers and they handled her with care and patience.

Always the best care for our little girl Rusti - have used Dr. Llyod and her team for years and are very happy to have her keeping our baby healthy!

I have used Live Oak for many years and have always found Dr Lloyd and her staff to be very knowledgeable and ready to go over and above to help. They are wonderful at explaining things so a layman can understand and patient too. My dog loves to go see his friends there and get a treat! I find her prices to be very reasonable and the online store is great and easy to use.
Laurie D

My family and myself have used live oak veterinary hospital for years and wouldn't go anywhere else! Susan and her entire staff take excellent care of our three dogs as well as explaining things to you in a way we can better understand what is going on. The office and exam rooms are clean. The prices are also very reasonable and affordable. If your looking for a great place to take your pets give them a call, highly recommended!

We were on vacation at Harkers Island when our Diesel became extremely ill. As my dogs are my children I wanted the best emergency care I could find. After several unfortunate reviews of some closer places to us, we came across Live Oak Animal Hospital. My boyfriend called and spoke with the receptionist and an appointment was scheduled later that day for 3 because the vet had a couple procedures to do that morning. Not even an hour later we received a call that said the vet wanted to see us now and to come as soon as we could. This meant she pushed her other procedures back JUST SO SHE COULD SEE US IMMEDIATELY. That was extremely impressive to me. When we arrived you could see the despair on my face and he vet as well as the staff were so kind and helped put my mind at ease, as Diesel has never been sick like this before. After going into our room and filling out paperwork the vet was in the room with us within 5 minutes(SHORTEST WAIT TIME EVER!).
She immediately took control of the situation without making me feel ridiculous or shutting me out. She was very personable, relatable, and discussed things with me so that I understood what she was talking about.
Our entire visit lasted around 2 hours and by the time we left I could already tell Diesel was feeling a little better.
The price was extremely reasonable for an emergency visit and all the things that D needed done. We are so thankful to have come across this wonderful family at Live Oak and will continue to use them as our vet needs when we are at the beach!
Thank you so much Live Oak family for making us feel safe and at home, while away from home!