Lakeside Vision and Optical

Dr Phillips is wonderful! He thoroughly explains everything he sees as he examines your eyes and patiently answers any and all questions. He even explained just what all the knobs are and how all the lenses work on the big Phoropter (had to look up the name) in the exam room. I highly recommend Lakeside Vision & Optical to everyone.

I took the service on 11/20/2020, and Today 05/23/2022, I have received a SURPRISE pending bill I owe them. Seriously!!! After 2 years????? I was the patient of dr. Phillips, but dr. Moon took me, and she told me something was wrong with my right eye. In the last 2 years, I have done my annual checkup with the other doctors and nothing came wrong. My eyes are perfect. HORRIBLE SERVICE AND SURPRISINGLY LATE BILLS... NOTTTTTTT RECOMMENDED!!!!!!!!!!!!! What if I have been moved from this address?? They just sent a piece of paper. The receptionist hung up on me and said talk to your insurance. My insurance told me we have already paid them on 12/07/2020. Please, people, if you don't like surprises from doctors, then AVOID THEM... They are robbers who rob you in the daylight.....Rip off!!!!! Thieves
POOR, POOR, POOR, POOR
BY THE WAY, no matter how good a customer you are with them, if you no longer live at the address after 2 years, they will give your name to the collecting agency.

Dr. Moon and her staff were great! Dr. Moon is very precise and wants to make sure that your vision is the best that it can be. Overall a wonderful experience!

I sawDr Phillips at Lakeside Vision recently. Dr Phillips is very professional. He spent a lot of time with me explaining all the options. I highly recommend this office.

***Surprise billing alert*** I came in for scheduled check up today. I was informed of an unpaid balance from last year for $130.00.Last Year when I made appointment and visited, I was very careful to request just a basic eye exam (100% insurance covered) and nothing else. Dr. Deborah Moon insisted that she use a machine to examine my eyes that was not part of the basic eye exam I had requested. She told me there was normally a charge to this, and told the assistant to not bill me for it. I got billed anyway. I see now other reviews where they have done this to other customers. ***Buyer beware!****

What a poor experience!
My appointment was cancelled twice at the last minute, with very minimum courtesy. When I tried to reschedule for the second time, the first option available was 2 weeks after.
Clearly patient care is not a priority.

Have been going to Dr. Moon for around 12 years. Worked out several issues for me and always a great experience. Even during Covid the office staff and service has been very accommodating.

Dr. Moon is awesome! I needed a second opinion for my contacts and she had me properly fitted within minutes. Staff is great and office is beautiful and immaculate.

Dr. Moon canceled two appointments the same day of my appointment. Very unprofessional when they knew couldn't make it days in advance. I won't waste my time going to them. I will not recommend them to anyone

Being new to the area I researched many optometrist & thought I had made a good choice for my husband and I, boy was I wrong ! The receptionist & back of the house staff was very dry & unwelcoming. Dr. Moon was very out of it with afternoon tiredness/stabilizer, I feel it was a complete waist of money. I was very unsatisfied in the level of eye care I received. My questions weren't answered at all! Mine and his appointments were back in Oct/Nov. I typically don't post reviews, especially bad ones as I know they are often exaggerated but I have continued to have issues with my glasses. The script isn't right for me and I spend over a grand on designer glasses/sunglass frames, I have nearly lost the lenses out of my sunglasses multiple times, but because I felt so uncomfortable I don't even want to bother with going back in. I will say the lady that helped us pick our frames was fantastic!