L2 Computer

Map
  • “Apple genius suggested buying a new mac air since replacing water damaged logic board plus labor was very expensive.” in 1 reviews

  • “Brought in my mac mini server to repair a broken SATA header, a repair that every other shop had said was impossible and that I would have to replace the logic board.” in 5 reviews

  • “I only happened across their service on eBay from halfway across the country, but if I lived anywhere nearby I would gladly trust them with my laptop.” in 3 reviews

Recommended Reviews

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  • 5.0 star rating
    3/27/2016

    Apple genius suggested buying a new mac air since replacing water damaged logic board plus labor was very expensive. ( around $750 plus labor).
    L2 gave my mac second life ;~)  Made me and especially my daughter who's mac it was very happy for just $180. Great work. Thank you

  • 4.0 star rating
    6/17/2015

    YAY! They came through as promised. It is a relief to know that there are dealers who sell necessary components and upgrades to Macs, but if they ship they wrong one they will replace it. Thanks, L2 and Danni, for taking notice and handling my return.

    EDIT: Danni at L2 Computer saw this review and has come forward to process the return. If that happens, fingers crossed, I can update this review again with a happy story!

    Original review here:
    L2 Computer operates under a different name on eBay (laptop_mb_seller), which is curious. Why not call yourself by name? Covering up a shady past? Probably. I had one simple need, a laptop battery. Simple! I ordered it on eBay. I didn't have the tools to open my lapotop and it took a while to find them. In that time my battery went from crummy to unusable--as in, if the machine wasn't plugged in, I had no operation. So my battery situation became desperate.

    So I get the tools and finally open the box that L2/laptop_mb_seller shipped. Guess what? Wrong battery! I didn't realize this until I opened the computer with my new tools and the battery that L2 shipped and attempted to install this battery, which was a completely different size and didn't fit. So I looked at the eBay picture and sure enough, not a match. The wrong battery that they shipped has 6 "bays" and the one I need (and the one in the pic) has 4. Additionally the one they advertised and that I sent $89 for was A1405 020-7379-A fits Apple MacBook Air 13" A1466 2012 MD231LL/A. What they actually sent clearly states A1495. NOT A1405.

    Did you know there is something called warranty, under the law, which means that when you advertise that you are selling a certain item then the express warranty is that item? I'm selling you a car = I'm selling you a car. I'm selling you a laptop battery = I'm selling you a laptop battery. I'm selling you a blue 1965 Mustang means that it's not supposed to be a car but that you are WARRANTYING that you're selling a blue 1965 Mustang. Same goes for this battery. I'm selling you A1405 = you are warrantying THAT, but sending me A1495 is WRONG.

    Thus, it is your duty under the law to make the exchange and make it right. I contacted them through eBay mail, and they ignored. So I got ahold of their phone number and spoke to a woman who fought me tooth and nail but then admitted that if I could indeed provide the pictures of the wrong battery they sent (I still had all the packaging and the shipping label and everything original) they would replace it. Per her instructions ("You can call me Kan," she said, and she claimed her boss/manager who authorized was James) I sent all the photos to their provided email address. They wrote back and asked for YET MORE PHOTOS, which I sent and satisfied the burden of proof over which they agreed to swap out for my CORRECT battery--you know, the one that I ORDERED and PAID FOR.

    I also offered to cover the shipping myself because I was so desperate to get my battery replaced and this done. I sent three subsequent follow-up emails and they have blown me off completely. Meanwhile, they still sell the product for $89 so it's not like they are going to lose anything. They have nothing at all, in fact, to lose, other than some dignity because of their refusal to follow the law of warranty. And being the jerks they are, I'm calling them out here. It's no wonder that they have poor Yelp reviews and BBB problems. STAY AWAY. I wish I had.

  • 2.0 star rating
    5/21/2015

    I'm not one to leave Yelp reviews, but thought my experience would help someone who is trying to decide if they should bring their computer here.

    A Macbook Pro was mailed to L2 for diagnosis and repair, and was quoted $700 to fix the logic board. That seemed on the high side, especially since Apple quoted over email that they could fix logic boards for $300, so the service was declined and the laptop mailed back. When the MBP was taken to the Apple store, they discovered heavy water damage on the motherboard, which was not there before. The laptop had been sitting packed in the same shipping box for the entire elapsed time between return from L2 and the Apple store. Because of the obvious water damage, the new price to fix at the Apple store was $1200.

    When the laptop was taken back to L2 for repair for the second time, suddenly the new quote to fix it was $1000. When asked why, they said the original quote was a mistake. I left.

    Those are the facts. Now for the conjecture. The interaction with L2 felt shady. Like dealing with a unscrupulous car mechanic. I have no proof that they swapped out my semi faulty logic board with a catastrophically faulty logic board and then tried to charge extra for the repair, but it sure seems that way.

    There was additional shady behavior, like needing 3 days to "talk to a manager" before being able to give a new quote, and trying to convince me on the phone to settle for a replacement with a much worse processor and memory, but the quote for which was still higher than the cost of the original repair.

    When I went in to pick up the broken laptop, I got furtive glances and whispers and back turns from the employees, like if a cop walked into a party with illegal drugs and the party people were trying to play it cool.

    They probably do some honest repairs but for me it all just felt wrong. I recommend bringing your repair elsewhere.

  • 5.0 star rating
    1/5/2016

    I had a great experience here at L2 computer. Not only were they able to repair my logicboard that 2 other places were unable to fix, but they also helped me upgrade my RAM. Quick turnaround and reasonably priced. I would definitely recommend this place to any MacBook users who are looking for an efficient and effective repair shop.

  • 5.0 star rating
    2/21/2016

    I was on eBay looking for a new motherboard for my Dell Inspiron 14z 5423, when I came across the listing offering *guaranteed flat-rate repair for $109.95*.  Since buying an identical motherboard was apparently gonna run me at least $65 more than that, I mailed my laptop from Kansas City ($16, my expense). I got it back eight business days later, running better than it had since I bought it.

    I only happened across their service on eBay from halfway across the country, but if I lived anywhere nearby I would gladly trust them with my laptop. Their communication was great and appropriately detailed.

  • 5.0 star rating
    3/3/2016 Updated review

    This repair is still working perfectly after 4 years. I am not affiliated in any way

    5.0 star rating
    4/27/2013 Previous review
    A year later and my macbook pro repair by L2 is still working great and going strong!
    5.0 star rating
    3/1/2012 Previous review
    My new macbook pro experienced minor water damage which messed up the logic board.  The Macbook… Read more
  • 5.0 star rating
    5/13/2015

    Originally I sent my computer to a cheap $30 semi local repair service on ebay.  I was given the run around for 2 months.  After I sent my computer to L2 Computer service they repaired my laptop in about 7 days.  Shipping took a long time, but that is no fault of L2 Computer.   Take my advice, spend the extra money and time to ship your laptop to these professionals; they will get your computer fixed right.  Also they have great customer service; every time I e-mailed them they quickly responded to me.

  • 5.0 star rating
    9/27/2014

    I bought a logic board repair via eBay through their name laptop_mb_seller

    I read the Yelp reviews after sending my laptop off and was convinced I was getting screwed. The next few weeks were very stressful.

    I got my previously broken laptop back and it's good as new! This was in July and the laptop is still running fine. It saved me about $600.

  • 1.0 star rating
    9/2/2014

    Avoid at ALL costs!  A truly terrible experience.  Check BBB and consumer complaints

  • 1.0 star rating
    1/2/2014

    Ripoff. Nothing more. Firstly, you can read more negative reviews about this company on Ripoffreport.com. Had two Macs with them for repair. The first unit was shipped back with a swapped board with chip "repair" performed on an unrelated part of the logic board. They didn't even clean the flux afterwards so it was clearly evident.

    Basically, they charge you for repairs NOT performed. I got the runaround when trying to contact the customer dis-service department. Initiated a chargeback with my card company and filed a report with the NY police department and district attorney.

    Alot of repair companies do logic board swaps, and this is one of them. They can't repair your problem, so they thrown in a shitty old board.

  • 5.0 star rating
    4/10/2014

    These guys are amazing! Brought in my mac mini server to repair a broken SATA header, a repair that every other shop had said was impossible and that I would have to replace the logic board. I had all but written the computer off, but they said they could fix it, so I figured it was worth a try. I don't know how they did it, but they did and I couldn't be happier. I wish I could give them 10 stars.

  • 5.0 star rating
    9/6/2012

    I shipped my Macbook Pro 17" laptop to L2 Computer from Atlanta, GA on Tuesday (August 28, 2012) and it arrived in at their office in New York Thursday evening.

    I figured I'd give them the weekend + monday to review my logic board but was surprised Sunday with an email saying my laptop had been repaired and was on its way home!

    I received my computer today (Thursday September 6) and typed this review. Apple wanted over $800 for a new logic board, resellers wanted $350+ an no guarantee.

    L2 fixed my computer for $268 and shipped it back within 1 week. I'm impressed.

  • 5.0 star rating
    11/24/2013

    L2 computer revived my MacBook Pro which had been diagnosed as having corrosion from "water damage" by the Apple Store.  After receiving the absolute worst service by so called "Geniuses", I was delighted to be treated in a professional manner by L2.

    I think many of the bad reviews are due to customers being completely unreasonable about their expectations or not understanding the difficulty of fixing surface mount electronics.  

    If you are facing an expensive MacBook repair, give them a shot!  My MacBook is back to normal for a fraction of the cost of Apple!

  • 5.0 star rating
    9/17/2012

    First time posting a review on Yelp. I had to make an account just to let everyone know how great these guys are.

    Very complex issue with my 2 year old Macbook Pro (13") where the keyboard was typing 2 keys. I was quoted 800 from apple and let's just say I got it done for less than 1/4th of that. They were quick and got the keyboard replaced by the next day.

    Open every day of the week! Definitely great for Mac/Iphone issues.

  • 5.0 star rating
    12/6/2012

    I am shocked to see any negative reviews of L2.  I had not looked on Yelp before I used them, and thank goodness that i didn't. These guys were nothing short of miracle workers and they saved me over $500.

    I left the Apple Store in the Palisade's Plaza thinking that I had to throw out my son's only 5 month old Mac Book Air. Apple wanted to charge me almost $800 for a repair and getting a new computer is just a few hundred more. L2 not only saved me $560, but they also did everything in 24 hours when the Apple Store told me a repair would take a 7+ day turnaround. They could not have been nicer and more professional at L2. I would definately use them again!

  • 5.0 star rating
    7/29/2012

    i only write reviews on yelp when they are exceptionally good. or exceptionally bad. luckily, L2 was the former.

    i didn't have them perform any service, as i don't need them to, as i am capable of doing 99% of repairs on my own.

    i came in here today to purchase 3 things: compressed air, a special tri-prong screwdriver and an OEM Apple laptop battery. they had all three items in stock. the first two items, not surprising. the battery, every single online store is sold out. also, they sell the item for $79... the cheapest i've seen it ANYWHERE else, if they even have it in stock, is $119. that's pretty much as good as it gets for me.

    the location is inconvenient, but the prices are good and the people are nice and they have good stock. can't complain at all.

  • 5.0 star rating
    9/24/2010

    Im not a guy who writes reviews, but I signed up on yelp just to rave about this place!

    I just got back my 17inch mac book pro. I cracked the screen 3 years ago. I took it to Tekserv and they suggested I paid a flat fee for them to send it to apple and they would fix the screen and anything else that "may" be wrong with the computer. I won't say the amount but lets just say I could of bought a new 15inch macbook for close to the same amount of money.

    I came across L2 because they're in my area, but was skeptical because I only saw one yelp review on them. But I walked over and checked them out. There a small but very professional place. They quoted me a price to replace my screen and my disk drive (that also went out on me) that was one third what Tekserv told me I had to pay. I will say that again ONE THIRD. I was suppose to have my computer back in a week but it took about 12 days becuase the original part that was sent to them didn't fit perfectly, so they waited for the correct piece. This is the place Im going to and referring my friends to for all there mac needs. They also work on pc computers, but I don't work on those :)

  • 5.0 star rating
    11/3/2010 Updated review

    Three months on and my MacBook Pro is still running as good as ever!

    5.0 star rating
    9/9/2010 Previous review
    They Saved my MacBook Pro! Repair your Mac or MacBook Pro!!!!

    My MacBook Pro died when the battery…
    Read more
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