Korb & Associates

Fabulous care by everyone from doctors to their assistants to the front desk. Dr. Nau and Dr.Brown were especially helpful after my cataract surgery.

Simply fantastic service! I don't think I've ever been to a better organized and run office. Every aspect of my experience -- from the phone call and scheduling, to the very experienced doctor's assistant and the doctor himself -- was superb! Each person I've interacted with was not simply good but excellent at his/her job. I am also grateful that they took me in last minute as I needed immediate help. Highly recommended.

I've been a patient of Korb Associates for forty years, and recommend them for everyone. They are always at the forefront of eye care; the advances in contact lenses, treatment of dry-eye, and watching over threats to vision. They have sent me to terrific specialists when it came time for cataract surgery, and for optional vision enhancements.

I have been a patient at Korb & Associates (now Forefront Eye Care) for many years. They provide excellent and very professional eye care as well as very good and friendly customer service on a timely basis!

This is a phenomenal, very professional, very skilled optometry office. For those with dry eye, this is the best care that's offered in Boston. Dr. Korb has now retired. And Korb & Associates is now called Forefront Eye Care.

I have been seeing Dr. Korb and now Dr. McLeod for many years. I am 110% happy with the eye care I receive at this practice. The office staff is lovely as well. I am not giving them 5 stars for one reason. Korb & Associates is charging far too much for dry eye treatment such as intense pulsed light. I have shopped around and found the same treatment for substantially less at other qualified eye care practices. This makes me sad, because I would prefer to have all my treatments with Korb & Associates. I hope Korb & Associates will reconsider and charge reasonable prices for their treatments.

The only reason I'm giving an extra star is because Dr. Nau is extremely skilled and an expert in her field. I'm hoping she opens her own practice so I can see her again.

My story goes like this. I was running out of contact lenses and needed to order more. I always order them from Walgreens because I usually find coupons online. Right before ordering them I realized my contact lens prescription had just expired and I would need a new one in order for Walgreens to approve my order. So I called up Korb & Associates and asked to set up a contact lens appointment with Dr. Nau. I had been seeing her for a few years. They said the earliest appt she had was in September. Mind you we were in June at the time. I told them I couldn't wait that long because I needed the new prescription immediately. I asked if they could give me a temporary prescription so I could at least order my lenses. They had done it for me in the past so I thought they would do it for me again. They said they couldn't do it this time UNLESS I ordered the contact lenses through them. I asked them what their pricing was and it was almost $100 more than Walgreen's price. So I wasn't going to pay $100 more. I asked them what my options were. They said I could wait to see Dr. Nau in September or choose another doctor there for my exam. I decided to make an appt with another doctor there the next week. At this time the person I was speaking to asked me what my insurance was because she wanted to make sure my visit was covered. I gave her my info and she said that my appt would be covered.

The day of my appt came and I checked in to the front. The receptionist (who I always had a good relationship with) gave me some paperwork to fill out. One of the documents was to give them the right to use some machine to take a picture of my eye or something along those lines. It said it wasn't covered by insurance and would be $50. I asked the receptionist about this and told her that I see another eye doctor for glaucoma and she tests me fully during my appts. The receptionist said it wasn't a necessity but something they like to do. Basically, it's just something they're trying to get some extra money for. The document makes it seem like you have to get it done. So if you don't speak up and inquire then you'll just sign off and get screwed out of $50.

I met the new doctor who was doing my exam. He was a nice guy but I wasn't too impressed in comparison to Dr. Nau. As my appointment was almost over he asked me if I wanted a picture of my eye taken - the picture that they had given me the document for out front. I told him I didn't want it because it cost $50 and my other eye doctor examines me thoroughly. He said not to worry about it and that he'd take the picture of my eye for free. So that made me shake my head - they were just trying to make some extra cash imo.

As I was leaving the office after my appointment the receptionist called me over. She said the cost of my visit was $150. I said, "What? The woman I spoke to on the phone asked me what my insurance was, checked it, and said my exam was covered." The receptionist told me that it wasn't covered, though. She asked me who I had spoken to and I gave her the woman's name. She gave me the old "Ahh...ok" look. The receptionist said "one moment" and went into the back.

About a minute later the office manager came out front and asked me what was going on. I told her exactly what I told the receptionist - that a person from her office asked me over the phone for my insurance to make sure that was my appt. was covered. I was told it was so I made the appointment. The office manager then told me contact lens appointments aren't covered by insurance. I asked her why someone at HER office told me it was then. She said, "I don't think she told you that." I said, "Are you calling me a liar?" and she just stood quiet and said that there's no way someone would have said that to me. During this whole time I was looking her right in the eyes yet she would not even look at me. There were other people in the waiting room who were witnessing this whole encounter. I wasn't yelling at all but my voice was firm and strong. I said again that if someone from her office gave me wrong information then I shouldn't be penalized for it. At that point I think she could tell I wasn't going to back down. So she went behind the front desk and said, "You're fine," without even looking at me. I said, "I'm good then?" And she said, "Yes, you're fine." So I walked out of the office and left.

It's been almost 5 weeks since my appointment. Then what do you know...I received a bill in the mail from them for the full amount. Just unbelievable. No class whatsoever. I had already decided I was never going back there but this just affirmed my decision.

As I said at the beginning of this review, I really hope Dr. Nau opens her own practice because her patients deserve better. If she does, I'll be the first to go.

I had an eye prescription filled on Dec 27, was told my glasses would arrive 2 weeks later. To this day, I still do not have my glasses and their staff do not keep me updated.

over the course of the last few weeks, I would email their optician for assistance. They don't get back to you, until you call after a week of no response.

I emailed them for status again on 1/19/2022 and as usual, no response. Then I called them. Somebody finally responded on 1/24: "A lab is shipping your glasses tomorrow or on Wednesday. We should get by the end of the week. "

Such a lie and unprofessional. I really don't have all day to chase after them. I don't mind things delayed but non communication is really really bad.

my glasses are not cheap, over close to $1300. At the time of selecting Korbs, I wanted to support small businesses during this pandemic and didn't even ask about prices before ordering.
I am very wrong!

I have been a patient of Korb & Associates for over forty years. During that time, I have found Dr. Korb, , his colleagues, and his staff to be outstanding medical professionals.

My most recent appointment was with Dr. Amy Nau. She was extremely knowledgeable, pleasant, and communicative; After conducting a thorough eye examination, Dr. Nau recommended cataract surgery, provided a referral to an excellent surgeon, and prescribed a preliminary regimen to prepare me for the procedure. I could not be more satisfied with the treatment and care that I received during the visit.

Terry at the front desk provides exceptional customer service...even on the morning of an incoming hurricane!! She took time to go online and then sleuth with colleagues to determine how I might get the most eye care product at least cost- even providing me a discount code for free shipping when it was determined that I could get a particularly good deal online! She was an unexpectedly wonderful surprise on a day when many of us will be focusing very soon on battening down the hatches!