Kline Galland Home

One of my closest friends in Seattle has been in the transitional care unit (TCU) at Kline Galland Home for the past three months. He went there after a major surgery because he needed some extra time and help with his recovery due to some additional complicating health conditions.

Many of the individual nurses, NACs, and physiotherapists at Kline Galland Home are truly caring and excellent at their very difficult jobs. And the kitchen staff there is nothing short of a team of super-heroes. Unfortunately, the same cannot be said for the Director of Therapy who will lie to your face if that's what he thinks it will take to get you out of his office and who I've caught on multiple occasions telling his team to do the exact opposite from what is best practice, apparently out of spite (though he always has some story explaining his idiotic decision-making, after the fact).

I wish I could say that despite all this my friend has been doing a little better each day and will be headed home soon. Unfortunately his health has significantly deteriorated during his stay there. I attribute this to the staff at Kline Galland Home's inability or unwillingness to take into consideration his particular needs as expressed by my friend himself as well as myself and his family members.

Crazily, my friend who was supposed to go home a few weeks after his surgery will probably continue to suffer for at least several more weeks at Kline Galland Home as the health deterioration he has experienced there is making it hard to place him elsewhere.

If you have a friend or family member who is needing transitional care between a hospitalization and returning home DO NOT under any circumstances send them to Kline Galland. Unless you actually don't care if they will get better and hope that they will die or something. Kline Galland is probably a pretty good place to go to die.

Physical therapy and nursing care are very good. Meals?? Different story. If you have food allergies, terrible. Meals cooked by 8:00 and kept warm til dinner. Warm and dry.

This place deserves the accolades that it gets. I wanted my mother to be in a top notch facility for her rehab after a hospital stay and a hard fall that hurt her back. She's 85 years old and one of the more fit patients at KG. They were helpful, attentive and best of all they didn't hamper her progress based on the status quo. They saw that she was ahead of the curve and made sure that she got everything that she needed in terms of physical therapy. Everyone there was super nice, and accommodating. I'm very happy that I picked KG for my mother. In doing research on all of the other rehab facilities, she would not have been happy at others. I truly understand why this place gets five stars from a lot of people. My mother also said that the food was outstanding as well. I was very scared of my mom going into a rehab facility, but KG made me feel at ease when she was there, because I knew she was going to be well cared for. I recommend them to anybody that has someone that needs rehabilitation after a hospital stay. These people are top-notch.

My mother spent several years in their long-term care wing and was treated very well. The staff were attentive and called whenever they needed direction on her care or had recommendations for care. They also took her for outside doctor appointments as needed.

Then early this year (2022), my mother's health was failing badly at 91 and was moved to their Hospice wing. As I live across the country, this was the period when I spent the most time at the Kline Galland facility and got to see the day-to-day workings, as well as get to know the staff, close up. I was extremely impressed and thankful for the care the kind staff (e.g., Marna, Kayla, Angelica, Kelly and Jennifer) provided.

Thank you so very much for providing such loving care to a frail (and sometimes difficult!) woman who was my mother.

My mother was recently admitted after a bad fall, fractured two ribs, gashed brow, and bruised. I can't recommend Kline Galland enough to anyone who needs the quality of care and dedication of the nursing and CNA staff. We couldn't have been happier. I know if I ever need rehab, my choice will be Kline Galland! Thank you to ALL the compassionate rock star nurses, CNAs!

Over the past 10 years I've had 5 operations requiring rehab prior to my going home. As a new resident to Seattle and new to rehab needs, I chose another facility first. I left there without spending even one night. (Imagine One Flew Over the Cuckoos Nest.) By accident my son came across Kline-Galland. I couldn't have been happier with that choice. From the greeting we received by admissions to the well staffed nurses stations to the cleanliness of the entire facility to the competent and friendly care givers, it's a great facility.
I could go on and on but hopefully you get the idea.
Norm Steinman

I was very unhappy with the care my elderly aunt received at Kline Galland during her 5 week "rehab" stay. Before breaking her hip she had never worn diapers. At Kline Galland they left her in a diaper, in bed 23 hours/day. She had alternating OT and PT appointments, 1 or the other, Mon-Sat. lasting 45 minutes including travel time to other parts of the building. (Care conferences = 1 physical therapy appointment, so asking to meet with the PT staff meant less PT.) The rest of the time she was left to lie in bed, getting progressively more bedsore, and developed a rash in her groin and a UTI from sitting in a diaper. Again and again I asked the PT staff and social worker "What about the other 23 hours per day? Why isn't the staff walking her to the toilet and back? Why isn't she helped to walk to the chair since she should be sitting up?" The one time, when she first arrived, that they walked her to the toilet my aunt said that they left her on the toilet alone for nearly an hour. She would push the button in her room and no one would come. When visiting I would frequently go find the staff myself after she'd waited quite a long time for a response. When they'd finally come more often than not the staff were sullen and at times flat out hostile. I watched one staffer flip her over so fast in bed I thought she'd fall off the other side of the bed. When she expressed pain being moved in bed she said was told "it's supposed to hurt." When I asked about someone saying that to her I was told that they probably meant "It's expected it will hurt." After my complaints the PT put a sign in the room telling staff to get her up out of bed and sitting in a chair for all meals, and walk her to the toilet. The toileting never happened. The sitting in a chair for meals only happened at dinner in the final 2 weeks (probably because they knew that's when I would arrive). A male CNA would lift her up like a doll and sit her in the chair, rather than helping her to do it herself - even though guiding her to do it herself is what the PT said they should be doing so she could get stronger. The PT told me that there should be a log of her time out of bed, but when I asked to see it - despite having medical power of attorney - the RN flatly refused. My aunt was supposed to use a spirometer throughout the day to avoid getting pneumonia and to keep her lungs working well, and the staff rarely if ever reminded her to do it. I would come to visit and the device would be across the room where she couldn't reach it. This happened repeatedly. Her phone was also continually moved across the room where she couldn't reach it. The room was full of ants and when she was brought a recliner chair from another room, that too was full of ants. When they finally sprayed the room they took her to another room temporarily and left her alone for so long with no information on what was happening that my aunt believes one shift forgot to tell the next where she was. Finally, on the day she was being released I was told by one of the RNs that the PT had never approved 1 person transfer, which meant 2 staffers were needed to get my 85lb aunt out of bed (oddly, since the male CNA who picked her up like a doll didn't have another person with him), and Kline Galland was too short staffed to have 2 staff available. I feel incredibly guilty that I placed my aunt at Kline Galland for her rehab, because it was a horrible experience for her. I feel she lost valuable time when she could have actually been getting rehabilitated. Instead Kline Galland kept her until medicare and her insurance ran out, and then she was discharged - having progressed very little at all since arrival.

Oh, and frequently there was a heartbreaking old woman from the nursing home floor who would sit in the lobby and cry and cry. The reception staff appeared to just ignore her. She'd be there when I arrived, and hours later when I left she'd still be in the lobby crying. That doesn't bode well for the nursing home part of the building being any better than the rehab.

The workers at this place don't know none of the patients names they have a lot of people who can't speak English and are very rude I wouldn't waste my grandfather or grandmother's money on a place like this And I would never put my mom or dad in here to waste money on this kind of place you should go there and check it out and see how they treat you when you haven't made an appointment or talk to them on the phone

My father experienced an extended stay at Kline Galland and I can't say enough good things about it. The staff from the top down work hard to make it a wonderful place to live. My father got so much comfort from the nursing staff, the physical therapists, aides, and maintenance people.
They became his friends whom he loved dearly. The facility is kept spotless and the views from many of the rooms are amazing.

It was very hard to get to a place where we could no longer care for our father, but when we had to make that decision, Kline Galland was the best!!!

My Father was just discharged today. All I can say is that I am disappointed in the fact that they keep telling you one thing and doing another. They never even gave us his meds to get home with. We live in Montana.
Now we are at the ER just to get meds.