KBXtreme

Hello Lindy, I’m sorry you are disappointed. All bowling lanes need service and it will pause while a mechanic is working on it. A message goes to the front desk with total time and we comp that time, and some for the inconvenience, by the end of the session. Shoes are rental, and socks have little bowling balls and pins on them and are yours to take home. They have separate charges. The National bowling company makes the headings to our POS, but with online you can select each separately. Many people like to bring their own socks rather than purchasing them. I hope this clarifies. We will keep the step by step online booking info at the desk so people can remember how it flows to eliminate any confusion should this come up again.

Hello Zenon, thanks for your comments. We are so sorry that your celebration was distracted by this negative experience! We wish we could have resolved this for you at the center. Our venders have been only able to provide 16 inch thin, so we have opted for a 12 inch thicker premium crust for the same price temporarily. We added a disclaimer of this temporary change to all printed and take out app menus and a sign at each of the registers last month when the supply issues began. The employees have been also explaining this to people at the time of order. We apologize if it wasn’t communicated as well at the time of transaction as we had thought. We had considered about pulling the item when the vender could no longer provide that size, but the feedback on the more expensive crust has been overwhelmingly positive this month.

We apologize for the price frustrations, we have them as well. The prices are based on how we can cover our costs and maintain the offerings. We are happy to refund any unconsumed food items if it isn’t what you expected.

If the bowling lanes are being fixed in the back due to issues that occurred on the lane while you are playing, we are happy to restore your time lost or, if it is a long fix, move you to another available lane. Yelp won’t allow me to message you directly, but I’d love to send you time to bowl if you feel you didn’t get the time you paid for. Pls email me at info@kbxtreme.com. Again, I’m so sorry for these frustrations. We really strive for happy experiences for our guests and our employees feel terrible about this. Thanks for letting us know.

Hello Tanya! Thanks for visiting us. I’m so sorry the fish and chips were oily! That’s one of our top 5 customer favorite dishes, so something is wrong. There is something that can happen if the temp is off where more oil absorbs. This may have been a single error in the kitchen, so I sincerely apologize this happened to you. That is so disappointing. I’d love to have you back for an order of fish and chips on the house. DM me your mailing address and I can get that set up for you. Please don’t hesitate to chat with a manger on duty if anything is not to your likening. We want our customers to be thrilled!

Andrew! We love that you had fun! We want to be your family destination to cool down and relax. It’s a great rainy day spot, too! Thanks for coming to see us! We appreciate your business and your five star review! Our staff will be so happy to hear! Aloha!

Hi Sherry! We don’t want to lose your businesses. Your review was a surprise - but helped call to our attention that some things were not reset properly after a large concert the night before, contributing to your frustration. I’d like to get you hooked up with some free games and a big apology. Pls message me. (One is the pool tables is still waiting for new pockets, so thats an order we are still waiting on, but the other should have been rebalanced and the token machine should not have been out of order.) Pro-tip, our pool tables take quarters! You can get change at the bar. We are going to add a sign explaining this as well as how to get help when you need it. If you ever need me, I’m at summer@kbxtreme.com.

Hi Jessica! I’m so sorry for the disappointment. I can understand this. Running this type of tech and square footage in Hawaii is expensive. Yes, it works out to $8.16 per hour per person for for bowling during the premium music video cosmic hours. You could reduce the bowling part of the party to two hours to keep costs down. Send us an email, we are glad to help. We have many party packages starting at $17.65 pp listed on our Party Planning page of our website. We also have creative ways to make things affordable for families using after school hours and we do scholarship kids from families or circumstances who would never be able to have a party. Send us a note at info@kbxtreme.com and a party planner can help you get the best bang for your buck!

Hello Jazmin! Hope the manager on-site stepping in and applying a refund for the service issues you experienced has helped get your party back on track. We apologize for not getting it right with the karaoke technical and service difficulties. We do have an auto calibrated system for pouring so there isn’t any way to have light pours. We’ll check service area cameras and if something has happened in this regard, we will be sure to get back to you and revise the response here. Happy Holidays!

Thank you, Brian, we haven’t heard of this ticket issue before. We can have a tech look into ticket station. Managers on duty can help with any machine problems. Please email us or chat with us if you come by again and we will take care of you.

On the approaches, possibilities about your experience are that we had a new shipment of shoes last week that may feel different? We don't apply too much of the "sure slide" to approaches because we have to cater to a wide variety of skillsets, and senior league bowlers also get concerned when their shoes slide too much. We clean, buff and wax lanes daily. Hope to see you again, and we appreciate your business.