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Review Highlights
“Thank God for Briana, who asked a couple of simple questions during a routine call, prompting me to start the process.” in 5 reviews
“Kat and Xenia are honest, and always willing to help no matter the issue.” in 3 reviews
“Let me start by saying how Kat's agency really exemplifies this StateFarm moto.” in 4 reviews
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About the Business
CA-0H97422 "Protecting from what can go wrong and helping on what can go right."
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Overall rating
23 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Michael V.Redwood City, CA1421718Jan 19, 2024Updated review
Glad I went to Kathy to insure my new car. She took time to explain all the options and help me get a policy right for me. Highly recommend speaking to her for your insurance needs.
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Kathy B.
Jan 22, 2024
Thank you, Michael, for choosing Kathy Bernardez State Farm for your car insurance. It's great to hear that my efforts in explaining options and assisting you in finding the right policy were valuable. Feel free to reach out for any further insurance inquiries.
Jul 15, 2020Previous reviewJust visited Agent Kathy to check for auto insurance rates and left as a happy customer! Thanks for reviewing all of my options and providing the best coverage and price combination!
- Danielle D.Sunol, CA1178Feb 22, 2023
No sure what is going on here, Jon is not a licensed agent.
We have asked to speak to Kat for months with no avail. I am not sure what is going on or why he is running the place. Kat are you ok should we call Dateline? We are changing agents thanks for your service when you were servicing our policies you were great~Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kathy B.
Feb 24, 2023
Our agency’s mission is always to provide the highest quality customer service. We sincerely regret that you did not receive that as I value you and Richard as policyholders.
Jon is one of our customer service representatives on my team and he assists with getting clients to the appropriate claim handler or team member in State Farm claims.
I apologize if you were unable to get in contact with me. My goal is to be available if you request to get in direct contact with me but mostly my team members are always happy to assist on my behalf.
Nevertheless, thank you for your review. I'm always looking for opportunities to better serve my clients.
Sincerely,
Kathy Bernardez, Agent - Daisy D.San Francisco, CA6558132Feb 10, 2023
Fantastic team. You can tell Kathy really cares for her clients. We felt really supported when we moved over and were offered better coverage while saving us a lot of money. Definitely reach out to them. They will have your back and will genuinely cater to each clients' needs.
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Kathy B.
Feb 10, 2023
Thank you, Daisy, for the amazing review! Our team works hard to provide an excellent insurance experience, and we're thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!
- K L.San Francisco, CA01Jan 28, 2023
Worst insurance agency office I have ever dealt with.
There are many other state farm agents, anyone else would be better...
DO NOT GO TO KATHY BERNARDEZ!!!!!!!!!
Kathy is always traveling or out of the when you need to speak to the agent. She fully depends on her incompetent staff to assist her clients. They do not have an understanding of insurance policies or state farm procedures. I had to follow up several times to get my insurance policies corrected and then they still ended up incorrect and I was provided completely wrong information.
Kathy should have her license taken away, her staff nor her do their due diligence when creating policies nor have any sort of ethics.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Kathy B.
Feb 1, 2023
Hi KL,
Thank you for your feedback, we strive incredibly hard here at Kathy Bernardez State Farm Insurance Agency to make sure every customer experience is an enjoyable one. We apologize that our service did not satisfy your expectations. Please feel free to reach out to me directly if you would like to discuss this further. We wish you the best.
Thank you,
Kathy - Koleena A.SoMa, San Francisco, CA02Sep 29, 2023
I needed insurance asap so I called State Farm and the insurance representative Monique was awesome she such a sweetheart , customer service on point you made my day Monique thank you keep up the good work !!!!
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Kathy B.
Sep 29, 2023
Thank you, Koleena, for choosing Kathy Bernardez State Farm for your insurance needs. Monique, our dedicated insurance representative, is delighted to have made your day with excellent customer service. Your appreciation motivates us to maintain our high standards.
- Sandy M.Pittsburg, CA502023Nov 12, 2022
Highly recommended this insurance office for all your insurance needs. Great customer service always!
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Kathy B.
Nov 14, 2022
Thank you for the five-stars, Sandy! Our office is here for you whenever you need us.
- Christian W.Walnut Creek, CA03Mar 20, 2023
Normally I don't do reviews because they take too much time but after speaking with Chris I had too. He was down to earth, took time to answer all my questions and had a great personality on him. I've always been with Liberty Mutual but I can honestly say after that I may have to switch to Statefarm. I'll join the Khakis army. Thanks Chris and all the staff!!
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Kathy B.
Mar 20, 2023
Christian, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most.
- Chris C.Benicia, CA03Mar 17, 2023
Excellent service and their staff is well educated on their policies, answering all of my questions!
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Kathy B.
Mar 17, 2023
Thank you for the five-stars, Chris! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most.
- Grant P.Sonoma, CA01Dec 9, 2022
Kathy helped me a lot by helping me find what coverage I need and helped me feel like I wasn't overspending on anything
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Kathy B.
Dec 9, 2022
Grant, thank you! We appreciate your trust in us to take care of your insurance policies.
- Helen D.San Jose, CA9519Mar 29, 2021
What a great experience it was working with Kathy's team! Our family, with 5 cars, made the switch today from another popular provider. We'd been with the other company for almost a decade but have been wanting to explore more economical options. Thank God for Briana, who asked a couple of simple questions during a routine call, prompting me to start the process. I provided her the information she needed right away and she was able to get back to me in a timely manner and we explored all the options. She and Jon called me to discuss these options, rather than going back and forth on email. They were so personable, effective and easy to connect with. Money isn't the only reason people switch carriers - we really do want to feel like our business is important. Kathy and her team know this and it shows. Thank you so much for your commitment, service and for saving our family money!
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