Such a great doctor! She is personable, efficient and knowledgeable. She listened to my eye problems and came up with the solution very quickly. She also does late night appointments, which made the appointment possible for me. Thank you Jennifer!

This review is not for services rendered, but rather organizational professionalism. I've tried reaching out to the practice at (413) 354-4118, multiple times and have never gotten a call back or even an answering machine. Instead, when I try to reach the number, I get a "Google Voice will try to connect you." Apologies if this is user-error but both Yelp and Google provided me the above number, and haven't been able to reach anyone affiliated with the practice, which made me skeptical of coverage during a time of need, and wanted to provide notice of this Again, 1 star purely for the lack of being to reach anyone, not for services rendered by Dr. Tsai. Many thanks.

I've been having pretty bad dry eyes ever since having LASIK done back in January 2018, and wanted to get a second opinion on treatment. Looking at Dr. Tsai's profile, I saw that she had successfully treated other dry eye conditions and ever since my first visit with her, my eyes have felt significantly better. She put in punctal plugs for me, and recommended other helpful treatments I could do on a daily basis. She was able to explain to me in detail the issues I was having post-surgery and how to go about treating it in both the short-term and long-term (in ways my other eye doctor had never even thought to suggest to me). Dr. Tsai is very personable and a great person all around. I highly, highly, recommend her for all your eye care and vision needs!

I'm so glad I found Dr.Tsai for ortho-k. I've been looking for someone who could fit me in these special lenses and couldn't find one I trusted to do it right. I only trust her! I can see perfectly now without needing glasses or contacts during the day.

I visited Dr. Tsai for a dry eye issue and now I go to her for all of my eyecare needs! She's super friendly and personable and takes the time to explain all of the optometry terms that the normal person might not understand. There's no rushing here and she's super detailed and thorough with her explanations and meticulous with her work. She also specializes in ortho keratology which is hard to find in the city. I cannot recommend Dr. Tsai enough - book your appointment now!

Dr. Tsai is super friendly and patient! I have astigmatism and dry eyes so finding the right contacts have always been a pain. I had pretty much resigned myself to glasses but she was able to help me find something that worked. Dr. Tsai is very knowledgeable about the pros and cons of each of the different types of contacts and brands. It was great having her walk me through all the different options until we found one for me. Highly recommend!

Dr. Tsai is amazing! I needed new colored contacts and couldn't find an optometrist in the city who could see eye to eye on the importance of the lenses' aesthetics--which is imperative when it comes to the colored sets. She was also super informative and had lots of clever cleaning tips. Her patience in the process made me feel so welcome in her office. I definitely recommend Dr. Tsai to anyone with optical needs in the city.

Jennifer is so great! She is so pretty, nice and professional, she has a great personality. Patiently answer all of my questions. And gave me a lot of knowledge about taking care of my eyes.

Great experience. Dr. Tsai took the time to understand my history leading up to my appt with her. Very informed, friendly and provided great care with suggested followup.

Best optometrist I've been to in the city. Took the time to explain everything rather than rushing through the exam. Very professional and personable as well.

Was very nervous about going to a new eye doctor in the city but a friend recommended me and I don't regret it! She was super friendly and made me feel very at ease. I didn't feel rushed at all and she explained everything about my condition very thoroughly. Highly recommend !

I just had ortho-k or corneal reshaping therapy done with Dr. Tsai and I'm very happy with my vision! I wasn't a candidate for Lasik and wanted to find another way to avoid wearing glasses and contacts. It's really changed my life. She is my go to doctor and I send all my friends and family to her.

It is refreshing to see a doctor who is enthusiastic about what she does. Dr. Tsai is great at what she does and particularly took care of my chronic dry eyes. I use to have extreme sensitivity to light and my eyes would feel like sandpaper. She uses punctal plugs and even gave me holistic remedies instead of just prescribing medications like other doctors do. Now my eyes feel so much better in addition to give me the best prescription. Thank you Dr. Tsai for taking care of my eyes!

I have seen many optometrists throughout my life, and I can confidently say that Dr Tsai is the absolute best that I have ever run across. She is very professional, attentive and very comfortable to be around. She genuinely cares about her patients, answers all the questions I had for her and gives good honest advises. I will never go to another optometrist again.

I decided to visit Dr. Tsai after conducting a lengthy search for a new eye doctor in the city. I've had frequent eye problems ever since I was a kid, and I needed to find a new eye doctor who was both knowledgeable and reassuring. Dr. Tsai turned out to be the one! She was very attentive, informative, and friendly! She conducted the eye exams and vision tests without a rush and answered all my questions. I'm now recommending her to all my friends!

I needed new glasses so I made an appointment with Dr. Tsai. I had brought my own prescription but Dr. Tsai wanted to be thorough and double check my prescription for me. Turns out my old prescription was a bit off, she showed me the difference and explained what the difference was to me. I really could see clearer with the new prescription! Very happy with my new glasses! Definitely recommend everyone going to Dr. Tsai for your optometry needs.