JCPenney

JC Penny's is going down the drain. They had people waiting outside so long when they didn't open on time. We left and returned. When we returned my daughter went in for a look around and I sat outside and waited for her. She came out empty handed. I remember the last purchase I was going to make the lines at the one check out were so long I put the items back and left. I think they need more employees and employees that arrive on time.
I may go back next visit to the mall if they are still in business!
I always liked the reasonable price clothes and jewelry. Although my earrings were repaired twice by my daughter!

First of all, I have my appointment for 2:30 on June 16, 2023 here in JcPenney Salon.
Then when I got here, it is closed, suddenly and the most updated JcPenney app is MISLEADING that it never tell me that JCP Salon is closed!
Also, I called this number +1 718-592-1800 and pressed 5 for JCP Salon, and redirected to the lady as a calling representative. As I told her I have my appointment so, she suddenly started YELLING at me that is closed, is closed. She just doesn't care whether I feel pissed off. "Sorry" is NOT ENOUGH!!! I TOOK THE Q38 BUS waited an hour and took me another hour to get her through the thunder showers, and that's how I get- her fucking attitude! I did not even deserve that attitude as I felt pissed off that time!!! I believe she treated me badly.
And because of her attitude, I closed my JcPenney account over the phone here In front of this Jc-HALF-Penney hall, as of June 16, 2023, so I ensure I'm not coming here this part of the Queens Mall anymore. Now that's how I saw more and more JcPenneys are closing in the electronic newspaper, saying it started closures from January 14, 2023, while at that day, I felt surprised and somewhat pitiful for them that my formally favorite stores are closing down. Now I am no longer feeling sorry for JcPenney because of caller representative's attitude I received over the phone in regards to my appointment.
Bottom line here, not coming here to even shop since I closed my JcPenney rewards account!

Circa 2010 and earlier, JC Penney's Worthington collection was my go to for work clothes. Maybe the closing of the Herald Square location was a warning that things were going downhill and fast. I'd stopped going to Penney's for a while and when I returned, things were...different. Sad. The 1 and 2 star reviews here sum it up lovely.

I'd recently ordered a few things from Penney's. The quality was so poor, I returned all but one item (on the fence about whether or not to return that one as well). Went to the Queens Blvd location. Two different employees seemed not to know where I was go to to return items. I went to a cashier who told me I was supposed to go to another counter. I said, great, thanks, I'll go there. But, then she said she'd assist me because it wasn't busy. I thanked her. She then tells me she's going to put my refund on a JC Penney gift card. Offered me no other options, like, refunding the original form of payment. I said, no, I'd like my refund back on the card used to make the purchase. At first she resisted. Lied and told me I could use it anywhere (JC Penney gift cards could only be used at JC Penney's and their affiliates). I'd had the clothes less than 24 hours when I returned them. It's not like I was trying to return them after two months sans receipt. When she realized I wasn't going for the okey-doke, she told me she'd refund my credit card. I take out my card and she snaps at me. "SWIPE YOUR CARD"! I felt like Whitney Houston talking to Wendy Williams. "Who are you talking to?...", lol. But I managed to tell her, with a smile, "you don't have to be rude. I just want to make sure this is the card I used for this purchase." Then, her boss comes over, praises her, and tells her she'll be nearby if she needs help. Hmmm, okayyy. Was it my not blindly accepting a JC Penney gift card that made her feel like she had to intervene? I've purchased from Penney's, maybe, three times (including this purchase) in the past 13 years! A Penney's gift card would be useless to me. Beneficial to JC Penney as they'd get to keep my money. I'll bet their cashiers are encouraged to give refunds on gift cards so JC Penney can keep that money. They've been struggling (bankruptcy filing in 2020) and apparently still are (Sephora has left JC Penney's for Kohl's). Seems only a matter of time before this Penny's location goes out of business. I'm watching my statement like a hawk for my refund.

JC Penney's clothing is now on par with Rainbow. At least with Rainbow, you know what you're getting and paying a fair price. Do not pay $30 for $4.99 items.

We go to the store all the time, even have the credit card. It is ridiculous you have to pay for the paper bag. They have the worst quality ones without handles, when you get to the parking lot us destroyed already.

JCPenney is one of the larger stores inside Queens Center Mall. It's three floors according to the directory.

JCPenney has its own escalators, which you kind of need to use to reach the other floors. Most of these were not moving, though you could use them as stairs.

There are entrances on the lower level, the 1st floor, and the 2nd floor. I entered on the lower level and didn't see any maps/directories. There was one on the 1st floor, but they should post more of them.

It's in the Northeastern section of the mall, away from Queens Blvd, and more of a walk for most people.

Nearby Macy's, in the same mall, is just better.

Terrific bargains if you're into the horrific fashion styles of the 80's!

How is this chain still around? Shouldn't it have left the building along with Sears?

Pretty clean and organized, some decent sales going on, more spacious than it's Manhattan counterpart.

Yet, it reeks of your great aunts and uncles basement rec room covered in dark brown wooden paneling. Time to go.

DON'T WASTE YOUR TIME! Horrible! Not that the actual merchandise is horrible, but if you plan to actually stand on line for less than 1/2 hour, forget it. I can't even tell you how many lunch hours I've lost standing on that check-out line, only to have to put the item down and walk away without it. Management is AWFUL and disrespectful. I've finally decided never to set foot in that garbage box again. (The Queens Center Mall location is the only one I'm talking about here.)

Half of the second floor appears to be a lucky size clearance sale. I am thinking that JC Penney will be going out of business soon. They don't even have items stocked for online shopping. Such a shame. This store used to be my go-to store for men's and women's clothing.

JCPenney has the worse online service. I ordered a blender and they sent me a guitar. I first ordered for pickup at the store got there and said the ordered was cancelled bec they didn't have any blenders. Don't order anything online from them.

I was picking up an online order, kind gentleman at the first floor who was folding shirts told me where to go. Before I even get to the counter this lady has the nastiest attitude, and complaining about something. I get to the front and tell her I'm picking up something under my mothers name but as soon as the word mother came out she cut me off and just said nooo nooo nooooo. I ask if it has to be her because there was no option to find a second person to pick up. I gave the order number, which I had... and yet she still denied me and was getting impatient talking in Spanish. I just left, she did not even try to help me at all, and was really rude and antagonistic.