Updates From This Business
The new Smashed Jack is sweet and elite
The new Smashed Jack is an elite pick this season.… read more
The new Smashed Jack is sweet and elite
The new Smashed Jack is an elite pick this season.… read more
From This Business
Menu
Review Highlights
“Not sure if all Jack In the Box drive thru are like this but this location, everytime I come here, everyone is always nice and friendly.” in 2 reviews
“This Drive Through is open 24hrs, so it was a great pit stop for tacos, milkshakes, burgers, and that large coffee for the driver on oue trek ack to Sac late at night.” in 2 reviews
“There was a lot of cars in line but the voice on the speaker was really generous and helpful and fast and once I got to the window I asked his name and it was Donte.” in 2 reviews
Location & Hours
Amenities and More
About the Business
Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack, Ultimate Cheeseburger, the Buttery Jack and the Sourdough Jack on our trademark toasted sourdough. If you seek good value, we offer Jack's Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don't dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
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Recommended Reviews
Overall rating
108 reviews
5 stars
4 stars
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1 star
- CHANG B.Alameda, CA461Mar 18, 2018
I think they serve cold food that's not even fully cooked..
Cold hamburger.. and smells bad
Also bad attitude.
0.5 star!Helpful 1Thanks 0Love this 0Oh no 0 - Craig B.Milpitas, CA0707May 21, 2022
I'm just going to say up front, this review is for ordering delivery from this specific Jack in the Box through DoorDash, delivered to my house late at night.
We've ordered this way from this location about 6 times and have never had any problems with the food. It's always perfect, never missing anything, never any mistakes at all. Always perfect and super fast.
Based on experience with other restaurants where I pick up to go orders and also order delivery from the same restaurant through DoorDash, I have to believe this location really knows how to churn out perfect fast food whether you pick it up at the drive through or get it through delivery. I wouldn't believe the DoorDash delivery guy is dealing with all the crap other reviews are saying they had problems with at this location, every single time, so we get great food delivered every single time.
So, I'm thinking, this location has probably improved and fixed their past problems. I've seen it happen several times with fast food places close to home. Bottom line, give this place a chance and don't pay so much attention to reviews prior to 2022. Our experiences in 2022 with this location have all been perfect.
Follow-up:
Hours after I wrote the above review, we ordered from this location again and of course they screwed it up -- first time in 7 orders. We reported the fact that they missed half the items on our *sealed* order to DoorDash, they gave us a credit for half what we paid, and I used that to order what was missing from the first order. They almost got the second order right, just missing the dips for the popcorn chicken and one of the tacos. The first order they gave us a jack cheeseburger that we didn't even order, so I considered that to be a wash compared to the missing taco.
So, yeah, it seems this place has occasional staffing problems. We must have ordered twice on the day when one or more idiots handled our orders. I am not surprised -- it's fast food. Oh well, 6 out of 8 perfect orders isn't bad -- not the end of the world.Helpful 0Thanks 0Love this 0Oh no 0 - Lori B.Gardnerville, NV2523Mar 23, 2024
If there was a zero, it would be that. We went into this Jack in the Box for a quick morning sandwich. We'd been on a road trip, and have never had a problem with a Jack in the Box for a quick sandwich.
We walked in, visited the restrooms, they looked like they hadn't been cleaned for days, and, no tissues. I told the girl with a hair net about no tissue and the fact that the restrooms were filthy. She had no response, and seemed to mock what I said. The diningroom tables were filthy and the floors looked like they hadn't been cleaned for awhile.Helpful 0Thanks 0Love this 0Oh no 0 - Feb 26, 2023
I'm all about Jack in the Box but this location is the worst! I'll just list off everything that happened.
-The person who took the order at the drive through came over the speaker asked us to wait, then did not come back until we asked if we could order.
- Asked us to pull into the parking lot to wait for food. No one else was in line ahead of or behind us nor had been.
-order took 10 minutes, all we ordered were tacos, egg rolls and a fajita pita.
-I had to to go in to use the bathroom and it was gas station level awful. I'll spare the details.
-Finally the food was just gross. They shredded the lettuce in this weird way and put way too much on the tacos and very little ingredients. My fajita pita had no cheese and no onions just a layer of tomatoes on the bottom and then just chicken chunks on top. It was not mixed together and the chicken was undercooked! Really.
Hey corporate! Time to do a QC check on this location.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jack B.
Mar 6, 2023
Thank you for the rating, Rachel. We want you to have the best possible Jack experience. If you'd like follow-up from a Jack in the Box representative, please reach out to us at https://www.heyjackbox.com/
- Jul 9, 2023
Came here to stop by and order breakfast. I asked for a supreme croissant with bacon and they gave me the wrong order. They gave me the sausage croissant instead. ): i made sure on the screen it said supreme croissant as well.
Helpful 1Thanks 0Love this 0Oh no 0 - Catherine C.Oakland, CA123145221Jun 4, 2023
Every time I come here they tell me they are closed for 30 minutes. Apparently they are not open 24 hours. Today there was this weird sign on the drive thru.
Helpful 1Thanks 0Love this 0Oh no 0 - A T.CA, CA02Oct 22, 2023
Ew
The two women working on Saturday evening were straight up . Can't be bothered to give great customer service experience.Helpful 1Thanks 0Love this 0Oh no 1 - Jul 17, 2021
Wow. I honestly don't have to a lot of words for this place just because the lady at the drive-thru couldn't understand what the app from was.
We tried ordering the $20 chicken sandwich meal, but because the lady at the drive thru didn't understand what the deal was, she acted like she was fine with us saying we'll order through the app instead, but ended up calling my boyfriend a "pendejo" (meaning "@$$#0le") in Spanish. That was unexpected and especially rude. Assuming she thought we wouldn't understand what that meant. But honestly, be better. Definitely didn't appreciate that. We felt uncomfortable and left..Helpful 4Thanks 0Love this 0Oh no 0 - Savonna M.Santa Teresa, CA, CA044Mar 28, 2023
Terrible food service I ordered on DoorDash so I could just pick up to find out my order was never even made or confirmed when I have receipts on my end showing that the order was confirmed on my end then to top it off the lady at the front window makes me go around again Bc she "just put the fries in" and I had to pay for them out of my pocket. Terrible just terrible
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jack B.
May 24, 2023
This is disappointing to hear, Savonna. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.
- Chuck F.Stockton, CA03826May 26, 2022
Every morning I drive past this location 3 to 5 am and they always have the drive thru blocked with something and the employees sitting / sleeping inside , so much for 24 hour service
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jack B.
Jun 8, 2022
This is concerning to hear, Chuck. We want to make sure our team is always ready to assist you during our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.jackinthebox.com/contact? We appreciate your feedback.
- Shawn G.Fremont, CA10221May 29, 2021
I want to give this place no stars whatsoever cause the one who gave me my order I ask for my receipt he said the printer is down....really? Then when I ask can I get ranch for my chicken nuggets he said we don't have ranch and I ask can I get bbq sauce he replied back we don't have dipping sauce....really? On top of that when I got my drink for my meal it wasn't even a medium drink....it was like a small plus only 5 ice in it! It's still warm ASF!
Whoever was working today at 12:50am on a 5/29 sucks! I will never come back to this place ever again! Fck you!Helpful 0Thanks 0Love this 1Oh no 0