Hotel Eastlund

Wife and I are from Portland and came back to visit friends and family. Booked room with a view. We get a view of Denny's? Won't let this have the opportunity to happen again.

And then I found the stained sheet on the bed...

The desk staff was very accommodating, friendly and welcoming. We had our power off for a few days and found a great rate at the Eastlund. The room was clean, comfortable and had a great vanity/bath area.

We didn't need to leave the property to get a warm meal. The in house restaurant has quality food and is open late with a full bar/patio overlooking the west side.

Appreciate the professionalism and hospitality from the staff. You all deserve a big raise.

Will return and recommend to friends.

SERVICE & CHECKIN
Favorable checkin experience by professional and efficient staff.
This hotel has a lot of features which they cover in impressive detail.
Free early checkin with a generous 12pm checkout.

ROOM
https://youtube.com/shorts/OkhooRB9MVg
An odd selection of furnishings with a lot going on, like a yard sale.
It's not as strong on design as the building's common areas.
Lighting was also dim but the floor-to-ceiling windows pick up the slack. The storage space is another redeeming quality if you're here for an extended stay.
But functionally it just wasn't my favorite...: Wobbly tables, noisy chairs with oversized bases, a thin work space area, & a partially functional curtain setup.
A real hodgepodge of a design.


BED
Solid "A"
Their Posturepedic mattress provided excellent back support.
Sheets were incredibly smooth with a comfortable & breathable 60/40 blend.
Topped off with a cozy duvet.
Pillows were ok.
Although they were soft & fluffy, they were short on loft. The size didn't match the mattress and the fill (duck down) was insufficient.
Overall really strong; just needs better/more pillows.

BATH
Small bathroom space with sliding door setup.
For shower experience: it's the dreaded half-barrier glass walk-in, although It's not as bad as Hotel Vance *shudders* .
We enjoyed the water pressure & Papaya bath products they provide.
I'm especially grateful for the functional windows because ventilation was poor.
Towels are on the smaller side but they provide a great bathrobe; a soft cotton-polyester blend with awesome textures.
Standard toiletries & appliances.

TV & ENTERTAINMENT
~40" Samsung Full HD TV w/basic programming + streaming integrations & select apps.
The mirroring apps didn't work (like most places).
Limited AV options with the style of mount installed.
Not chrome cast/google TV friendly.

WI-FI & CELL RECEPTION
Various dead zones in the room, luckily their WiFi offering is top tier albeit unencrypted.
Prepare a throwaway email address for the registration.
--Performance--
Video streaming - GREAT
Online gaming - GREAT
Video chatting - GREAT
--Nerd Stats--
180-240 Mbps download
87-102 Mbps upload
0% packet loss
8 ms latency
1 ms jitter

FOOD & DRINK
Contactless DoorDash delivery isn't supported.
Onsite restaurant serves breakfast/lunch (7am-2pm) & room service 11am-11pm
QR code link didn't work so we passed on trying to figure out the menu
FWIW the mini bar experience was amazing. A variety of snacks + a premium selection of spirits, ales, & wine!
In-room water was horrendously overpriced but free water can be found in the fitness center.
Ice bins on-floor provide conveniently pre-packaged bags.

NOISE
Big "no" on sound proofing & the light rail is soo~ noisy.
It runs consistently throughout the day (kudos to the city).
Try to reserve a room as far as possible from this side of the street.

LOCATION
Grocers, restaurants, & public transit conveniently accessible.
Felt safe enough during the daytime.

VERDICT
The value is good & it's a great spot for people watching but too noisy for comfort.
One of the weaker BW's despite the premier label.
I wouldn't stay here again nor go out of my way to recommend it.
3.5/5

The hotel is super clean, comfortable and the staff are amazing. Also a great location. The bar and restaurants in the hotel are fantastic too.

Nice atmosphere! The rooms, OMGosh! The bed, so comfortable! The pillows, like clouds! The shower, aaww!

I did not stay at the Hotel Eastlund but I did eat at the roof top restaurant twice.
And I wanted to share pictures of the vibes in their lobby.
This is a Best Western Hotel.
Enjoy the pictures.

Staying at this hotel in Portland was a great decision! It's a affordable yet chic property and they have comfortable beds. The rooms are a good size and we did not hear any neighbors. Bathroom is decent and they have enough basic amenities to satisfy my needs.

Valet parking overnight is $36 with in and out privileges. The max light rail is right outside of the hotel.

My boyfriend and I love staying at Hotel Eastlund whenever there is an event at the Oregon Convention Center. It has a small boutique hotel vibe and the staff is THE BEST. It doesn't matter who I speak to - from the valet, to the front desk, to the restaurant staff, to housekeeping - everyone is so kind. I love that they also text you shortly after you get to your room to see if you need anything. There is complimentary tea and coffee in the room with ceramic mugs and a keurig machine, and the size of the room is perfect in my opinion. We have had the king size room every time that we're there and there's a little seating area with comfy leather chairs and a table. The bed is so comfortable and I always fall asleep instantly.

The bathroom is very bright and modern with its shower with glass divider, and the lighting is great! I have been to other places where the bathroom is so dark and it's hard to get ready, but this was perfect.

They have valet parking for $36 overnight with in and out privileges, and there's a nice texting feature that allows you to request your car. They also let us load our car up on the morning of checkout, but continue to leave it there since we were spending some time at the convention.

Special shout-out to Diana who always responded to my text messages within seconds when I had a question!

We will always choose to stay at Hotel Eastlund whenever we are in the Lloyd district area!

I really can't say enough great things about Hotel Eastlund. I booked it for a work trip and was excited to check it out after seeing such great reviews on Yelp. The Eastlund did not disappoint.

Technically it's a Best Western property (part of their more upscale series) but it had that small, boutique hotel feel. The public areas, elevators, and rooms were clean. The place felt very safe. Everything was quiet.

And if I can just say: their staff was absolutely the friendliest I have ever experienced at a hotel. From the valets greeting us with a smile (even in frigid temps) to the amazing front desk staff to the housekeepers to the restaurant staff...it reminded me of being on a cruise ship. I found myself WANTING to find reasons to come to Portland again just so I can stay here!

They do have required valet parking, with a $36/night fee which is standard (actually even a little low) for the area. I didn't notice any nearby street parking or private lots but there may be cheaper options. Public transportation was nearby.

Definitely try out their rooftop tavern, the Metropolitan! And there's a Denny's across the street so you can avoid on-site Citizen Baker, which could not possibly be associated directly with this hotel as my experience there (see recent review) was completely different than the amazingness experienced throughout the rest of the property.

After a three-week stay at Ritz Carlton locations in Osaka, Tokyo, and Kyoto, my recent experience with the EASTLUND HOTEL has left much to be desired. Despite my preference for modern style, the service I received was nothing short of a disaster.

Upon my arrival at the hotel, I was dropped off on the street and left to navigate daunting stairs with two large Briggs & Riley bags. Despite the presence of staff, including Ivan and James, I received no assistance or even a simple greeting. When I inquired about the lack of help, Ivan explained that the doorman was not trained to assist guests arriving on foot, a feeble excuse that fell short of my expectations.

To add insult to injury, my room keys did not work and had to be reprogrammed. This level of incompetence is unacceptable, especially considering my own experience in the hospitality industry running hotels in Spain. Disappointed by the lackluster service, I have decided not to stay at this hotel again.

Is there a another hotel similar to my beloved Ritz Carlton in Portland where I can expect better service?

This hotel is very nice, clean and staff is very friendly. Their restaurant at the top has very good food. Their beds are vey comfy. Definitely recommend this place.