Get Well Urgent Care - Warren

I spent more time in the waiting room than I did with the doctor. He saw me for a total of 5 minutes. All the staff at this Urgent care are uncaring and rude. Highly recommend going somewhere else unless you're trying to waste your time. :) Best of luck.

I went to get my COVID-19 test here. I might as well have gotten infected while being in the very small space they have and keep 20+ people inside. I waited 1 hour just to check in because they have only 2 girls working the front desk which is ridiculous. One of them was taking care of one guy for 30 minutes (no exaggeration). She waited for him to call 3 people while he found out what insurance he had when she could've asked him to step aside while he figured it out so the line wasn't held up. Pretty frustrating. I almost left.

After that it was pretty smooth. The testing outside did not take long at all. It takes about 30min-1hr to get back your results for rapid testing. The ladies who do the testing were very nice so 3 stars just for that.

Place is clean, dr is nice, wait time is reasonable.
Sent prescription to the wrong pharmacy after were given address and phone number to where prescription should be sent. The pharmacy where it was "accidentally" sent to is next door to the Urgent care and is rarely opened, for instance, closed on Tuesday.
Beware, if it's filled in the next door pharmacy, your insurance will not fill it anywhere else till it's canceled from there, and it's impossible to cancel when pharmacy is closed.

These girls are sooooo busy right now. They are still keeping smiles on their faces and getting us taken care of. Thank you Hoover Urgent Care staff!

So today I woke up in dismay with a pounding headache and high temperature so I decided to get a covid test ASAP. Called 3 urgent cares and none of them had any covid test??? Luckily I called hoover urgent care and they gave me some great news that they actually had covid tests so I let out a sigh of relief. Once I got there It was quick and easy. Two great healthcare workers, I believe their names were Mina and Grace, gave me a nice thorough swab, and just like that I was on my way. More urgent cares need to follow in this ones footsteps.

I walked in, saw a person going back to see the doctor, the rest of the lobby was empty. Was helped by a kind staff right away. The place was so clean. The doctor was kind, asked questions and actually listened to my answers. They called me the next day making sure I got my results of my test and asked if I had any questions. Wished me well and told me not to hesitate calling if I had any questions. Very happy with the care they gave me.

Came here for chest pain that I was experiencing with accompanying back pain. The doctor thought I was having a heart attack. Wasn't the case when I got to St. John's. Everything checked fine. They don't know how to read an ekg here.

This place gets 2 stars because the front desk person was caring.

I don't love coming here, but I do love the staff. Stars off for extremely long wait times at times, and healthcare sanitizing practices. With that said, i have 2 kids that are always having illnesses resistant to home remedies; sick and sent home or absent from school and need a quick note to get it excused, to trying every remedy I know should treat each specific condition but isn't and they end up needing something stronger. My son has asthma that is bad in certain weather, on top of some other issues that make teaching, parenting, or just plain being around him sometimes very difficult, but they're always understanding, thorough, and as fast as they can be. They are a husband/wife team and 1 other older gentleman doctor. I always get the younger male (Dr. Matti I think??) and he is fantastic. I love it here and it's so close to home. If only the process could be faster. The rooms are also a little unsanitary and dirty sometimes on busy days/times. I feel after every visit they should be sanitized. (I've walked in and they have once pulled the old paper on the table bed to new and left the room. I also have walked in before and left 4 hours later on 2 occasions. (School physical deadline time) I didn't manage pics inside because my daughter was hugging me for dear life tired and feeling ill. Next time I will share those.

I came here one Monday morning in April 2012 because I'd broken out in chicken pox the night before and needed a doctor's note to explain my absence at classes and at an orchestra concert that night (Wayne State University Orchestra appearing with special guest Vanguard Voices. I was very itchy and I don't recall what we performed).

Dr. Soni didn't look at my back, or neck or anywhere besides my face, but he was confident that the evenly distributed blisters were a poison ivy rash that could be treated with a prednisone shot for itch relief. "Really? You're sure it's not chicken pox? Thank you so much doctor! I'm ever so relieved I don't have to miss all my final exams and concerts, not to mention my graduation ceremony!"

I suffered for another 24 hours (and exposed my illness to hundreds, if not thousands of people) before going to the campus clinic for an EDUCATED second opinion.

I hate that this review came four years after the bad experience but I had trouble accessing my Yelp account. Unless that incompetent fraud is gone, along with the entire staff that enabled him and disregarded the risk of the incorrect diagnosis (and heck, it's not every day your patient waltzes in and tells you exactly what's wrong with them and that they only need a confirming note), then absolutely do not come here. I can't think of any condition they'd be competent to treat if they can't even recognize chicken pox in an unvaccinated person who'd never had it before who has a neon sign of a pox rash.

I went today because they offer rapid covid testing. After getting checked in, I was told to drive around back for the drive thru nasal swab. I was the 2nd car in line. I watched as the tech swabed three children in front of me. She did not change gloves between patients. She wrote a name or code on each swab package and stuck it back into her pouch with unopened swabs and paperwork. It seemed to me, that there should be some type of separation between used and unused swabs. And if nothing else, at the very least change gloves between swabs. I left without being tested, I just felt their procedure was to risky.

I basically spent $60 to have some Doogie Howser doctor tell me I'm being a baby. Why I didn't just go to one of the two Urgent Cares in my neighborhood is beyond me. Probably because this place had such great reviews, I figured I'd receive better advice than "hot water with lemon and ibuprofen". I'm not trying to get an antibiotic if I don't need it. Hell, I don't even like taking ibuprofen unless I REALLY need it, which is like, MAYBE once or a twice a year. I don't go to the doctors unless I am feeling especially lousy, and I felt lousy enough to haul my sad ass to Warren for what I hoped would be better service than, "Oh yeah, your throat looks irritated, but nothing too crazy", i.e. what are you whining about?

I'll just stick to my essential oils routine which has more or less kept me out of any doctor's office for about two years now and I am on ZERO regular medications. Ya'll can think I'm some sort of new age-y dip and that's fine. I've been doing pretty well without this kind of overpriced BS.

They get one extra star because I thought the medical assistant that helped me was very nice and professional and not condescending.

They also have other doctors that work out of this office, so this is purely based on my singular experience.