Review Highlights
“Complementary breakfast was one of the better setups of all the locations we've stayed - clean, fresh, well monitored.” in 5 reviews
“The rooms are spacious and modern and even the complementary breakfast is on point.” in 2 reviews
“I'm super cheap and super picky, and was totally satisfied with our stay.” in 2 reviews
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22 reviews
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1 star
- Roger M.IA, IA0442Feb 26, 2024
We have stayed in MUCH nicer hotels for MUCH less money. There was a large spot in the carpet outside our room (327), that looked like it was perhaps where someone vomited. The major part of it had been cleaned up, but the stain in the carpet appeared to be quite old...and VERY obvious. There was rarely anyone at the front desk. The lighting in the room was certainly sub-par. No USB port charging. It "appears" it was an old hotel, that was updated on the cheap. Also, we had requested a QUIET room, so we were placed on the opposite side of the highway. However, there is a Bar & Grill on that side, which was probably noisier than the highway...until 2:00 in the morning. To be fair, one of the best hotels we have ever stayed in, is also a Holiday Inn. The one located in Spencer, Iowa. Maybe this one could take a lesson. I would not recommend this one to anyone!
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Paula F.
Feb 27, 2024
Hi Roger,
We apologize for some staining on the carpet and low lighting in your room. We are in the process of beginning a remodel on our property. We are awaiting our furniture to begin the remodel process asap.
Our desk is staffed 24/7 daily. Staff members do occasionally step away from the desk to do laundry or some cleaning. Hence the reason for the sign indicating this and asking guests to politely say, "hello" so we can assist them immediately.
We do wish that prior to your checkout you would have contacted us. We would have gladly explained the situation to you in person.
We appreciate your patronage.
Sincerely,
Management of Holiday Inn Express Hotel & Suites - James M.Shiloh, IL15524Aug 23, 2022
Great Motel clean and wonderful breakfast. $180 a night for Holiday Inn Express is excessive. Lov d the stay but will not return not worth th expense when I can stay next door same amenities and expire CE for less than half the cost sorry HI
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Paula F.
Sep 1, 2022
Hi James,
Thank you for your valued patronage and for commenting on the cleanliness of our facility and sharing how much you enjoyed our complimentary breakfast.
We appreciate you staying at our property.
Sincerely,
Management & Staff of Holiday Inn Express Hotel & Suites - Apr 22, 2018Updated review
This is my go-to hotel when coming to St. Robert. I've been impressed before and this time it's even a little better. The breakfast is good, and the coffee is always hot and fresh. The oatmeal is instant, but there are enough condiments (raisins, walnuts, fresh banana, cinnamon) to doctor up plain instant oatmeal into something better than Starbuck's oatmeal. Although I like the walk-in shower, those rooms were already booked so I was put into a handicap accessible room. This room is spacious, especially the bathroom. The only down side is the vanity is too small to place anything more than a toothbrush on but i was able to make do. The bed is very comfortable, the room is quiet and clean, tv signal is clear.
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Paula F.
Mar 10, 2017
Dear Phil,
Thank you for your 4 star review. Glad to hear there were many positives about staying at our facility. We truly appreciate your patronage.
We are sorry the light eminating from either the building next door or the property behind us was inconvenient. We wish you would of informed management about the noise, we definitely will check into this. Thank you for letting us know.
Sincerely,
The Management of Holiday Inn ExpressSep 10, 2016Previous reviewI stayed here a couple nights while visiting family stationed on post. For a Holiday Inn, I can safely give it 4 stars. The room was clean, the bed comfortable, and the bathroom spacious. It has a shower - no tub - which is fine for me but might not be for others. It has great water pressure and does not make you feel like you're in a cave. The breakfast will suffice but is not the best. Two detractions: there is a hotel right next to it with very well lit entrances that shine annoyingly into the room, and there was a persistent noise all night that sounded like a hair dryer or vacuum. If not for those, I would have given it 5 stars. Proximity to the post gate is perfect - just a couple minutes away.
- Anna N.Naperville, IL565Aug 27, 2019
I liked this place in comparison to Best Western, where we stayed our first 2 nights in town. The room is bigger, and more modern for only $20 more. Also they had plenty of outlets to charge our phones and tablets! But the carpet in our room was all ripped up. Seems like they could have given us a better room. It really sets a bad example to give a first time Holiday Inn guest that type of room.
I did like the pool, hot tub and work out room. And the breakfast had many options. The omelets were kind of rubbery, and they really make a big deal about them! The chef is so friendly, I just couldn't tell her they weren't so good.
I would probably stay here again. I don't like to spend too much money. I'll just ask for a room with good carpet next time.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Paula F.
Apr 24, 2020
Hi Anna,
Thank you for choosing to stay with us when visiting the St. Robert-Ft. Leonard Wood, Missouri area. We are pleased to hear you enjoyed our spacious rooms with plentiful access to wi-fi outlets and connectivity.
We apologize regarding the carpet in your room. We are currently replacing and/or repairing all necessary carpet where needed.
We are pleased that you enjoyed our free amenities and our friendly and hospitable staff.
We appreciate your feedback and your valued patronage.
Sincerely,
Management & Staff of Holiday Inn Express Hotel & Suites - Frank C.Austin, TX30614Nov 24, 2019
Holiday Inn has really stepped its game up. The new renovations are absolutely bomb. The rooms are spacious and modern and even the complementary breakfast is on point. The staff here is also extremely polite and attentive. I wish the gym was a little bigger though and had more equipment. Especially being a hotel that services military members, we like to workout! The salt water pool is a great addition and really provides the hotel with an upscale feel. Great place to stay
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Paula F.
Apr 24, 2020
Hi Frank,
Thank you for your five-star review and for your complimentary feedback. We are truly pleased to know you enjoyed your experience at our facility.
We look forward to your return and thank you for your valued patronage.
Sincerely,
Management & Staff of Holiday Inn Express - mark f.San Antonio, TX97263Nov 23, 2018
Clean modern fit and finish. Saltwater pool/hot tub. Only gripe is that room candles and hallway torches would provide better light. 1st floor decently well lit but 2nd floor hall and room is way underilluminated. Otherwise safe stay for families.
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Paula F.
Jul 20, 2019
Hi Mark,
Thank you for your valued patronage and feedback. We truly appreciate that you chose our facility for your stay when visiting the area.
We are sorry for any inconvenience and will look into the lighting in the hallways.
We hope to see you again in the future.
Sincerely,
Hotel Management - Zana K.Riverside, CA561914Jan 20, 2018
This was an excellent week we stayed here. The hotel is beautiful and so clean. We were greeted with our names on a welcome board thanking us for our loyalty through IHG. The staff is it if this world and very responsive and kind. Loved it!
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Paula F.
Feb 9, 2018
Hi Zana,
Thank you for your 5 star review and for your positive comments.
We are very pleased our staff greeted you respectfully and acknowledged your loyalty with IHG properties.
Looking forward to your return.
Sincerely,
The Management of Holiday Inn Express - Monica S.Clarksville, TN03639Aug 14, 2018
5 stars! Military friendly even matched the per diem rate ! Thank you for the awesome customer service !
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Paula F.
Aug 14, 2018
Hi Monica,
Thank you for your 5-Star review and for your valued feedback.
We are very pleased you enjoyed your experience with us and appreciate your patronage.
Sincerely,
The Management & Staff of Holiday Inn Express - Barbie B.Downtown, Los Angeles, CA1141Feb 25, 2011First to Review
I traveled thousands of miles to see my BF graduate basic training from Fort Leonard Wood. Exhausted, all I wanted to do was listen to my ipod but in dismay the ipod player was not working. The customer service lady named: BRENDA was so helpful that she brought in 3 additional ipod players until one works. Thanks Brenda for going above and beyond and making my trip away from home that much more memorable!
xxxo,
BarbieHelpful 2Thanks 0Love this 1Oh no 0 - Ashley H.Henderson, NV36066115Mar 19, 2016
The hotel room was very clean and comfy when I first arrived. But it seemed like the hotel maid came earlier each day where I wasn't able to get her to clean my room because I was still in it. First day was at noon, second day right before noon, last day was at 930. I only had my roomed cleaned once because of the timing. Bathroom was a great size and the hot water and water pressure were amazing!! Only thing id change about the room would be the Windows and lighting. I was on the bottom floor and felt a bit uncomfortable opening my curtains because the Windows had no tint to them, everyone could see right in. The lighting though was also crummy. Had to turn on every lamp and the one room light to make it any kind of functional light. Only way to get light would be to open the blinds, but like I said before it was uncomfortable how exposed my room was.
Oh! And my heater only went to 75. I'm a usual 77-80. I like it warm. So I was kind of annoyed I couldn't get warm without a bunch of blankets on.
Weird fact heater/AC went all the way down to 40 though:/ like, really!
The hotel pool and hot tub are cozy, floors are slippery when wet though. Weird because it's a pool with slippery floors.
When I was at the pool I folded my shirt and towel on the table behind me and stuck my feet in the hot tub. Probable in there for less then 15 minutes and realized my shirt and towel had been stolen. I went to the front desk to report it, but it seemed like they could care less. The shirt was new and I was kind of bummed someone had stole it.
Their breakfast was good, lots of bread options; wish there was a bit more verity of fruit. Juices were straight sugar! I added 3/4 water to my juices. The juice cups are crazy small too. Liked their verity of cereal and yogurt.
I probably won't stay here again because of my stuff being stolen, the room not getting warm enough and the crummy lighting.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Paula F.
Mar 21, 2016
Dear Ashley W,
Thank you for choosing to stay at our facility. We are glad you enjoyed some things about our hotel. We appreciate your feedback and thank you for your patronage.
We are sorry your room was darker than you prefer. If management would of been notified, we would of brought additional lighting to your room. We are sorry about the inconvenience. We are also sorry to hear about your shirt. We are not held accountable for items left at the pool area, since this is an area that is open to the general public. We are very sorry you were not able to recover your shirt and that this happened to you.
Thank you very much for your patronage. We hope you had a safe trip back home.
Sincerely,
The Staff & Management of Holiday Inn Express