Hero: Plumbing, Heating, Cooling, Drains, Ducts & Electrical

The work they did was fine. Not perfect, but OK.

The customer service after installation was abysmal. I had to hound our sales guy about a problem with our system, and he didn't write or call back, he just passed us on to someone else. Also, Hero was supposed to submit paperwork to Xcel for a rebate but never did. I emailed the sales guy about it and he ignored me. I emailed customer service about it and they ignored me. I ended up having to hunt down the rebate on my own.

Pay attention to the reviews. You can do much better than this company.

Troy was very helpful and took a concentrated effort to diagnose what ended up being frozen pipes. This 'big box' service was better than that of another we've used, and we didn't feel like we were upsold or pressured to buy unnecessary equipment or services for simple fixes. He ended up committing to the thought and idea that because of our sub zero temps, we had a freeze in one of our more exposed heating pipes, recommended we just put some heat on it gently, and the system should start running again. Sure enough his recommendation worked! Well worth the consultation fee in my opinion and a great value for the education for us new home owners! We really appreciate the honesty we received and will most definitely be calling Hero again in the future.

Ernesto provides excellent service reliable shows up when he says he will, reasonable rates and will really spend time to figure out what is the matter as opposed to something quick and easy and then it not being the correct thing that was repaired which I had happened to me prior to finding Ernesto, My project was big $4,000 and something but as I say he took time to figure out how to fix my issue did it correctly and ever since then I've had no problems at all with the situation! highly recommend him!

THEY FLOODED MY HOME TWICE IN ONE YEAR!!!

WARNING !!! They flooded my entire finished basement after an unlicensed kid was banging on a pipe with a big machine for about 40 minutes straight. Here's where HERO is the worst - they make you sign a waiver before they do any work in your home and they are very very tricky about it. You're signing that they can damage anything and they are not responsible. So you will have to file for damages under YOUR OWN HOME OWNERS INSURANCE!!!.. and home owner's insurance won't cover the initial damage or the deductible. So right away I'm out almost $6000.00 This practice seems very illegal to do. Hero is supposed to use their insurance when they have an accident. They have to be insured yet they trick you into signing a waiver. This practice is under review. They then will charge you 3 times the amount to fix the problem!! They charged me 3 times what the other plumbers said they would have charged. What was I going to do ? Shop around for quotes while my basement fills with water ?? Of course I had to hire them they just broke the pipe. So after they refused to help at all, forced me to use my home owners insurance, they then refused to let me speak to anyone within management. Fast forward 7 months... I finally got my basket back together and the new carpet hasn't been down for not even 30days and HERO comes out for a free AC inspection. And the "inspector" left the condenser hose out of the pump unit to flood my basement again. This time HERO got a team of three women to stop me from speaking to anyone at the company from management. I just thought after flooding my house a second time maybe someone from HERO, like the owner maybe, would feel bad and want to make it right. NO !! HERO doesn't care about you. They want your money. They will flood your home and never give you the time of day. So I had my entire basement gutted and rebuilt and then my brand new carpet pulled up and new stuff put in again and the second time it , of course , didn't go in correctly and now the doors to closets and laundry rooms won't close without a great deal of force. Im sure the walls have moisture in them again. The city plumber was here as were other contractors and plumbers through the now over 8 month ordeal and they have never heard of the same plumber flooding the same home twice. I've heard they will leave hoses loose or unattached after inspections so you will think you need to replace the system. The ac inspection guy from hero , who isn't a licensed plumber , said my entire unit needs to be replaced for like $14,000.00 I had two other plumbers look at it and they said it was working perfectly. HERO is scamming people. The first guy who broke my pipe was also not a licensed plumber. They seem to be working on pipes and plumbing without licenses. Scam. Beware. I'm out over $6000.00 now and couldn't use 1/2 of my house for an entire fall and winter.

Hero is excessive in its pricing. For a job that is 200$ they charge 800$. You can do much better elsewhere.

Predatory rip off for electrical inspection ($430 in 2024)
The quoted me $26K to abate knob and tube in my 1,000 sq foot house, and other electricians charged just $75 dollars for walk through and quoted me $12K for abatement. MORE THAN DOUBLE FOR HERO??? What a scam. Avoid at all costs. They will not refund you anything if you're dissatisfied.

If you get multiple quotes on any project, you'll see what rip off this group is.

The tech just left our house. We needed a 2 stage gas valve replaced and they quoted $1750, the part is $200-300 and it takes an hour to install. Paid my $69 trip charge and called someone else.

June 2023 - Carl H, Electrician did an excellent job on recessed lighting install.

July 2023 - Aaron & Randy from the HVAC install team did a top of the line installation on my new Carrier furnace and A/C unit. Sang D did a superb job on the electrical side. Ben S, was great to work with on the selection. Very knowlegable group of guys. Luke A, HVAC tech did an awesome job on the ecobee premium thermostat installation. Top of the line.

If you have any plumbing needs look no further than Hero and request Dustin H or Brandon S. They do fantastic work, very personable, caring & knowledgable!

Worst company ever
Charged 2 arms and a leg for basic work...........................................
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On Tuesday, November 1st, three of our breakers blew, affecting our fridge, heat, and pet lizard's tank. My husband and I tried a few numbers that claimed they were 24 hours and had an emergency number. Hero Plumbing, Heating, Cooling & Electrical was the only business at 2 AM to take our call. We were told that they would send an electrician that day. They were considerate to ask if we would like our tech to wear a mask and asked if anyone in the household was ill.

What is nice about Hero is they kept me up to date on sending an electrician our way. It was 2 PM when the electrician named Jose arrived. He was very professional and courteous. He brought a shoe cover without having to be asked. I let Jose do his thing. I noticed he followed wires and tried to problem-solve the situation. He diagnosed the problem and built three different packages. Jose educates the pros and cons of each package. I was not pressured to go with the high-costing package or join their Happy Home Club for $13/month. I saw the value of the Happy Home Club as it is their maintenance program. We are homeowners in our 30's to a house built in 1940's. Fixing house problems isn't our forte! It would also discount us quite a bit for our issue. (You can Google the Happy Home Club.) Jose was also very patient as I called my in-laws for help since we were first-time homeowners. Per my request, Jose emailed the chosen package to change the entire panel/breaker. Jose was able to get my next appointment which was Thursday, November 3rd. Before Jose left, he could give us power back to the fridge, heater, and the lizard's tank. I like that Jose did not just plug things in and leave. He made sure things were working in order despite having other calls that he needed to get to. I was not charged on Tuesday as everything will be done on Thursday.

On Thursday, Hero updated us on Jose's estimated arrival time. This time Jose brought another electrician to help. The electricians were very professional and courteous. They stayed to ensure everything was in working order before they left - they replaced an outlet in my kitchen with a GFI. They cleaned the work area, and I was impressed it was cleaner than when they arrived. In the end, when I paid, Jose said I would be in contact with their Install Coordinator, where I would get a copy of the permit for the electrical work and have the city inspector come out.

The next day, I received an email from the Install Coordinator with an attached permit PDF. He asked for my availability so he could set up the inspection. Overall, I did not have to do anything on my end. I thought they were good at their communication. Their electrician - Jose, did a very good job educating the packages and showed me the new panel with surge protector - how to reset it and stuff. I gave them 4/5 stars because of the time I waited. I was hoping to see them Tuesday morning. Although I do not know their schedule for the day, the number of techs available, or if there were other houses that took higher priority. I probably could have run errands, but I stayed home waiting for Hero to come despite being updated via text messages and a phone call other houses took. Like my situation was urgent, but it wasn't survival-urgent. I lost partial power to my house, which affected the fridge, heater, and the lizard's tank. I managed the issue by placing my fridge items in the freezer to keep things cold, I bundled up in a hoodie and sweatpants, and my lizard was fine with the Hot Hands warmer. Also, the Install Coordinator took a while to get back to me, but he apologized for the delay since he was ill. (The inspection went well. Nothing was found out of sort.)

I look forward to working with Hero again when I have other house problems, which with this old house and the previous owner cutting corner when they renovated, I probably will need a Hero.