Heights West End Apartments by KnightVest Residential

My fiancé and I are about to be at the end of our one year lease here at Heights West End (previously Alta West End) and have decided to sign another year lease. We are switching to a bigger one bedroom. Let me just say, we LOVE the location. Right off i10. Beside Walmart, behind World Market (fav), Sprouts, LA Fitness, and a 5 minute walk to Chipotle, Starbucks, Salata and several more places. Easy access to the trails along White Oak Bayou. We often bike a big loop that goes through the heights, to downtown, besides buffalo bayou and back to our apartment. So great! I do want to warn anyone thinking about getting an apartment that faces the downtown/sprouts side.. dump trucks and delivery trucks come at weird and early hours!! For some people this will not be an issue, for others, you will hate it! Luckily we have gotten pretty used to it and hardly notice it anymore. In the beginning we would wake up to the sound of 18 wheelers backing up to unload and to the dumpsters being dumped quite often. On a positive note, if you get a 4th or 5th floor apartment facing that direction the view of downtown is awesome!!! Lots of cabinet space in the kitchen.. huge plus for us. Parking is first come first serve for residents. Unless you have paid for a specific reserved spot. Visitor parking is on the top of the garage. There is plenty of it. The garage could use mirrors. It's really hard to see if another car is coming around each turn. An HPD officer lives in the community. I have to say the new management team is awesome! They are making a lot of nice changes. Adrian (the manager) has been nothing but helpful! Zeba too! We really do love it here!! I'll be sure to update this if things change.

This is a HOMELESS shelter not apartments, do not move here. You will like at first then you'll see why I said what I said

Tenants and visitors tires are being stolen. Cars are being placed on bricks. I have several pictures, but would rather not post a car that is not my own. I have not been personally affected but I am definitely worried about my safety and the safety of my property.

My visitors car got broken into yesterday and several things were stolen. I called the office because I wasn't "directly affected," the only advice given was that I could break my lease. There was no reassurance of changes being made, other than we have a security guard at random hours. There was no real concern or help offered.

Other reviews regarding the trash, are 100% true. It's pretty bad.

I'm SO GLAD their rating has gone down. This complex is a complete scam. They bait and switch and have nothing but disgusting people living here. If you want to live in a place with vomit in the stairwells, an overpowering smell of trash in the hallways, and a unit that has dirt and filth from every single one of the previous tenants then be my guest. This complex bait and switched me into thinking I would get one thing and I got the complete opposite. They also tried to make me pay an amount they can kiss my ass about. Jessica Medrano (if she's still there) is one of those people who likes to act like she knows everything when she doesn't know shit. She has a head on her shoulders- literally... but I won't go there.

They tried to put the final amount of their wrong doing on my credit but they thought!

DO NOT LIVE HERE.

People allow their dogs to poop in the elevator and don't clean it up. It's been there for over 24 hours and still hasn't been addressed if that's any indication of the cleanliness of this place.

I've been here for two months now. I came here for the location. Totally regretting my decision.

You would think a bunch of drunk college teenagers live here, not professional adults. The hallways are loud and noisy all hours of the day and night. You can hear yelling and screaming at 2 AM. My downstairs neighbors directly below are bat s**t crazy; they constantly fight and you can hear everything thru the walls. Today (Saturday, 9 am), I was woken up to some idiot parked outside below my apartment with the car music blaring on full blast - moron was out there for over half an hour; where is the towing obsessed security when you need them?

When you actually get into the apartment, as much as they charge you for rent, the overall apartment is very cheaply put together. Cabinets and drawers look big from the outside but in reality are tiny. The bathroom drawers are a joke. There are not enough shelves in the closet/bathroom. And the bathtub is small, dirty and disgusting- it isn't a garden tub as advertised and needs full resurfacing at the least.

The MANDATORY trash valet service is pure highway robbery - you have to pay ~$125 a month for them to pick up your garbage 4 times a week - I am never home in the timeframe of the 6-8 p.m. set out time so I am paying for a service I DO NOT USE (don't forget the fugly brown, plastic trash can that comes with it and doesn't fit anywhere to hide, so it is an eyesore). Talking about garbage, the halls always smell like garbage and 'wet dog'. I have seen dog poop on the floor in the hallways. Also, there is definitely a bug problem that they will not admit to - spiders, gnats, fruit flies and roaches.

horrible customer service/social cue/basic human interaction skills from Alex in the leasing office. I have toured upwards of 15 complexes and every other complex I've toured has respected the fact that I am not moving until October. I am new to Houston and just want to see which areas I like, which floor plans etc.. Alex would NOT stop pushing about their specials in June despite my multiple repeating that I am not moving till October. At the end of the tour she was pushy about asking WHY October????? Wtf!??? Mind your own business??? Then she asked me when I would want to lease, when I told her October AGAIN for the 15th time, in a extremely condescending tone she says "no no, when would you sign a lease?". Is there no one renting these apartments that she HAS to get me to sign right this second???? Sorry, no, I'm not renting a place that doesn't have a fucking dog park and faces the back of a damn Walmart.

Lived here for a year, just moved out. It was one of my favorite places I've lived in here in Houston. The complex was exactly what I needed and I really would've resigned had the renewal offer been better. Repairs were always handled on time (only issues I had were light bulb replacement and battery replacement in smoke detector). The pool was very social, the most social I've experienced here. The package lockers were a massive improvement and the events were always consistent and welcoming. The location is absolutely PRIME and I was within walking distance to a lot and a 5 minute car ride anywhere in town.

The cons to this place are limited and all FIRST-WORLD PROBLEMS.
- The parking can get a little sketchy as you have to pay for reserved spots. spots fill up quickly so you can find yourself parking a few levels above your floor. some people drive around the lot like it's a race track.
- Valet Garbage gives everyone the falls impression they can leave their garbage outside their doors all day or all night. This causes some funky smells in the hallways and certainly attracts some bugs. It's a mandatory monthly fee, which stinks because in the year that I lived there. I didn't use the service once and walked my garbage too the chute myself.
- I never realized how much I appreciated a refrigerator with a water dispenser, until I got here and didn't have one anymore. Had to invest in a lot of bottled water or filtered containers.

Overall, I would recommend this place if you live a social life style but like a quiet environment at the same time. If you don't need an over the top complex that is simple and enjoyable.

HEIGHTS WEST END 77007
DO NOT SIGN A LEASE HERE!!!!
They will charge you for EVERYTHING. Parking SUCKS. I constantly had to park in guest parking on the roof (6th floor). The hallways smelled of garbage constantly- other residents would complain as well. The pool was surrounded by such a narrow and tall landscape that you'd get sun for MAYBE 5 hours. I wouldn't consider this a luxury apartment. I overpaid for the value of living there. Upon moving out- they charged me for everything they could and were persistent on blaming me for "faults" in my apartment. The new Assistant Manager Brooke Cope claimed I had a "PET SMELL" in my apartment and charged me for $150 for "smell" although the carpet was cleaned, and I mopped with Pine-Sol and bleached the bathroom. I asked the Manager Jessica to walk the apartment with me to see for ourselves. Upon walking in she claimed she didn't smell pets. She then called maintenance (in Spanish) and when hanging up told me he's coming to rip up my carpet?!?! So they rip up my carpet and see a large stain (not on carpet padding which was switched out 5 months ago) and claimed it must have been "pet urine" which is clearly NOT if you've ever owned an animal. Far too large and had NO SMELL. They still blamed ME for the "mystery stain" and told me I had to pay it and other fees, of course. OVERALL- horrible customer service and ZERO appreciation for their patrons. They're stealing from you!

I guess I wasn't important enough to greet or tour the property. Walked in and was ignored. At least this way I knew not to live here.

The property and staff are exceptional! The location is great, walking distance to Sprouts and Walmart, and close to a lot of restaurants/bars. I had to recently switch units within the complex and my experience working with the leasing staff (special shout out to Adrian) was fast and easy while they also accommodated for some special circumstances. Don't hesitate to check out the complex! I highly recommend living at Heights West End.