Hampton Inn Utica

Filthy filthy filthy and there are roaches and dried up bugs on the blinds. The girl was sooo nice and immediately told us to head over to the Home 2 which we did. The poor guy looked like he had 2 heads and said sorry we are sold out!!!! WHAT!?!? I immediately called this Hampton inn and they said oh so sorry there was a misunderstanding and said to go to the double tree. I said do they know we have our dog and she said i'm going to call them right now. What a crap show!! DISGUSTING!!!

Stayed here for the night on our way to the Finger Lakes. Overall we had a very nice stay. The hotel is nothing spectacular but they were very friendly and prompt at check in, and their COVID 19 measures were excellent...... my wife and I felt very comfortable that they were taking every precaution necessary. We did miss the complimentary breakfast but that was not their fault. They did offer a limited breakfast to go bag which we was a nice gesture. Most importantly they delivered on a very clean and quiet room.

We are loyal Hilton brand customers which is why we chose this hotel. We made a last minute reservation due to a family health emergency and had to extend our stay for a week due to a death in the family. The front desk staff were efficient, attentive and kind. The breakfast was good with nice variety each day. Unfortunately, this hotel is poorly managed. When my husband spoke to manager about a possible extended stay discount due to the circumstances, the manager didn't listen to what my husband was saying and was unsympathetic. We would have understood his inability to give us a break on the cost but his lack of listening and attitude was disappointing. Another time we asked him for a roll of toilet paper and he made it clear we were really putting him out that he had to go and get us a roll of toilet paper.

The cleanliness of the room was questionable... there was a spider in the shower and blood on the wall. We took care of these ourselves with little effort. We asked for the room to be cleaned after two days and we received clean towels and the bed was made that was it. Later in the week we requested a cleaning and nothing was done. The front desk staff gave us sheets and towels in a rolling basket and told us to leave it in the hall. We left the basket in the hall with dirty towels and our trash and it sat there for two days.

We had a future reservation for this hotel and canceled it despite our brand royalty. There are too many other choices in the area to tolerate the poor management and lack of cleanliness.

Excellent stay at Hampton Inn, Utica.
Was greeted immediately upon entrance. Front desk attendant was helpful and friendly.
Check in was a breeze.
Room was clean, comfortable and so spacious.
Bed was comfortable and easy to catch up on your Zzz
Breakfast was lovely, delicious and plentiful. Something for everyone.

Two things that are super minor, one, entrance is not 100% clear. Hotel does share an entrance with Denny's parking area.
Two, hotel only has 1 elevator. There are 3 floors on this property. Didn't have much trouble waiting for a elevator, still in the summer, I can't imagine the wait.

Overall hotel staff was so friendly. Property it self was great with an indoor pool, fitness center and plenty of parking.

I enjoyed my one night stay. The girls at front desk were warm and friendly. I was allowed to check in early and check out late so I thank the Hampton Inn for being so accommodating.
The room was super clean and the sheets were nice and soft. Not sure what else you can ask from a hotel. Actually stronger water pressure would be nice but that's how it is at every Hotel nowadays!

The good news is that the room and beds were nice. The bad news is that the check in process was alike talking to a robot. The associate delivered her spiel without ever looking up from the desk.
More bad news - breakfast service- none of the electrical services were working and no one knew why. There was no coffee and the coffee station was dirty. Next time will try Hampton Inn in New Hartford.

This has been my home away from home while training for work. Each time I have stayed, no matter the time of day, all staff members have been super welcoming! Love every bit of this place, the beds are comfy, rooms are clean. Water bottle given upon check-in, along with the always available cookies, warm treat such as chili or soup, and coffee bar. Even the amenities for hygiene are wonderful, including makeup removers and even mouth wash! Cannot day enough about this spot!

If I could rate this hotel a zero I would. This hotel doesn't allow residents of Utica book rooms and my bf and I don't reside in Utica but our IDs say otherwise since we didn't renew and we were not able to stay in the room we booked. Expedia would not refund us our money since it was not 24 hour within letting us know. On top of that they were very very rude. Go somewhere else because this place just wants your money as long as it isn't resident of Utica.

Very clean hotel, as all of the Hampton Inns have been, staff was pleasant, room smelled good, parking lot could've been plowed a little better, it made for an ice skating rink.

I have stayed here a number of times and have always fount it to be above average. This time it was just ok. It needs a refresh. The rooms are tired.