H2 Salon Brooklyn

I'm so glad that I FINALLY found a Black-owned salon that I really liked. I've been following H2 for a while on Instagram and never got around to booking an appointment until recently. If you're indecisive like me and unsure of who to book for your needs -- I recommend taking a look at their social and highlights. Geneva seemed like the best fit for me and I just needed a trim and my hair prepped for braids.

I arrived about 20 mins early to my appointment and the receptionist offered me some water or tea and told me to just hang out for a bit before Geneva is ready for me. They require you to wash your hands your hands upon entering which I think is great bc cleanliness!! Geneva was such a great stylist and help! Even tho I was getting my hair prepped for braids and just wanted my ends trimmed, we talked about my hair and what It was lacking and she was v helpful in providing me with suggestions on dos and don'ts when washing and stying my curly hair. She even gave me some tips on what to avoid when going to get my hair braided which was also suuuper helpful. All in all, I can't wait to continue seeing her and seeing where my hair ends up throughout the year!

I visited recently and had an assistant styling appointment with Patrice. I got a twist out. Super cute. Quick appointment. I liked the hair oil she used. I was washed by someone else and that was nice as well. I would book with Patrice again.

FYI they are cash only. ATM in the store.

Upon entering , I was greeted by the receptionist who told me to hang up my coat and wash my hands . The salon is beautiful and modern .

As I was waiting, MarQ came and introduced himself so professionally and kindly, and asked what I would like done with my hair . We spoke about my previous hairstyle which had been microlinks for majority of the year that has caused breakage and thinning of my hair . Kathy who washed my hair welcomed me to the salon as well, once she saw it was my first time here . She did a fantastic job washing my hair , detangling and giving conditioner recommendations.

Now on to the styling, I give MarQ a 10/10 . He is AMAZING at what he does and works with precision!!! My hair cut is so SHARP . Not only is he amazing with restoring damaged hair, he is so down to earth, kind and he recommended products for my hair, how often I should deep condition , as well as trim. I am amazed by his hands!! I'm going into 2023 a new woman! I recommend this salon to EVERYONE. The vibe, the staff, everyone's talent, amazing experience

After falling in love with a clients results on instagram, i decided to schedule my appointment. The place has a great vibe to it. Great music and calmly productive which i love to be apart of. Theres also a barber so if you were looking to get a cut, your grooming needs are met.
I was looking to change the color of my hair but to a very specific tone. My hair is also newly locd so i wanted to make sure i see a colorist verses doing an at home box dye. I originally scheduled virgin single process but had to change it to full head highlights due to my request. The stylist which was the owner shared information about certain color chemistry and suggested a shampoo that will preserve the color. This was simply a color session, no styling was involved.

All in all marvelous experience. I get complements often. Very happy with my service. Traffic can get a bit hectic around there depending on the time of day, so be mindful and plan with enough travel time. I ordered an uber and it took forever. The owner asked if i had a destination which was weird because i had already expressed i was waiting on my ride. I love my hair but not enough to sleep there. Anyways i guess it was just a check in. Still would revisit.

I wanted to color my hair, asked around and decided to make an appoint with Lorraine at H2. Great decision! They are professional, timely.
No heat damage... unlike other salons that shall not be named.

Just getting around to finishing my draft. Lorraine always does my hair and does it WELL. Never have any complaints and my hair is the healthiest it's ever been.

Lauren did a much needed trim on my hair and I decided to do a silk press after 3 years of no heat. She complimented my hair and I experienced no heat damage. My curls are back and they look better than ever. I did a lot of research to find H2 salon and the professionalism in terms of in-salon treatment is there. Highly recommend H2 Salon. Just book in advance! I had a couple of changes in my schedule which wasn't ideal but Lauren was really kind. I will definitely be back in 4 months to trim again!

I'm so happy and satisfied with my hair !!! Patrice was amazing and so gentle my hair is looking good ! Can't wait to go back ! 5 stars from me !

I've been looking for a good natural hair salon for years and finally took the plunge to get a chop at H2 Salon

I booked my appointment a couple of months in advance, I actually wasn't able to book on the website and had to call to get on the books just an FYI if you're struggling to find availability. They are also cash only so make sure you have that before coming because their atm has a $3 fee

The salon itself is nice and well-maintained, everyone is friendly and the music is . The service is pretty good overall, I was there for about 4 hours total to get washed, deep conditioned, blow dryed, cut, wash n go (which required me to sit under the dryer again for a little bit and get my hair stretched out afterwards)

My hair was long but also pretty damaged so I let the stylist (Lorraine cut off as much as needed to be), she gave me product recommendations (Aussie moist shampoo and conditioner which I stopped using to try other products but will definitely try again) and said she encourages her clients to not be product junkies. She also showed me her technique for doing my own wash n go's (I'm not great at them) by giving me a mirror while I was in the wash bowl to see what she was doing.

Overall an excellent experience and I can't wait to visit again!

I am saddened that I have to leave a review of this nature. I called to make an appointment and was told that I had been blocked, for rude and inappropriate behavior with a staff member. I was so shocked that I swore it could not be me. After being put on hold, I was told I was rude to the receptionist. I was still adamant that I had no such encounter; My last appt was in June and its is now January. They did have a receptionist that was less than welcoming but outside of hello and thank you I never spoke a word to her. I only ever interacted with the wash girl who I asked not comb my hair so roughly and my stylist. So I would have to next assume I was blocked from service due to some personal animosity. This is highly unprofessional and I know I had called for an appt since my last appt and they didn't have a spot available and even then I had not been told I was blocked. This is not how you conduct business but it is probably how most black businesses fail.

Professionalism will not be found here.

H2 Salon looks nice, and a few elevated touches make it seem like this might be the professional hair salon you've been searching for.

However, don't be fooled by their decor...at the end of the day, it's another hair salon that treats its black clients poorly.

My alarm didn't go off, and I was running late for my 9 am appointment.

I hopped in an Uber and called the studio a total of 22 times. When I was about 5 mins away, I got the receptionist. The receptionist told me that they were going to charge me a $40 late fee.

She also explained that the stylist and her assistant had been at the studio since 9, but it is not their job to answer the phones...

To be clear, there is ZERO access to the stylist prior to the appointment and the studio is the only way to contact them if there is an emergency or if life happens... but it's not their job to pick up the phone if no one else is there.

It is easier I suppose to hope that the client doesn't show up and that you get paid the full fee without doing work (per their no-show policy)... but that seems so shortsighted. If this place was doing good business they would have prioritized building a long client relationship with a first-time customer and save the fees for more extreme cases.

So, I arrived at the studio at 9:30, and the moment I walked in the receptionist was already geared to treat me like a hostile customer and that's how everything proceeded moving forward.

I am direct and honest, but I am not an aggressive person.
I expressed my dissatisfaction with the fee but I said I would still do my hair anyway because at this point I'd spent $30 on an Uber and I was about to be charged an additional $40 late fee, so I was determined to just stay there.

A few minutes into being there, the receptionist felt the need to tell me that "If you're going to be difficult you can just leave now. Just being honest. " This was after I told her that I'd stay and that I'd pay the fee. There was no reason for her to say that. I wasn't yelling, I didn't have a hard tone, and if anything I was solemn.

After talking to the stylist (Liyah) about my hairstyle, the stylist sent the assistant to wash my hair. I could hear the receptionist and Liyah loudly complaining about me from the receptionist area.

Since there was no opportunity to talk to the stylist prior, I had questions about how I should do my hair, and I wanted to know if I could get a deep conditioner because I read that was best for a silk press.

My questions were met with annoyance. I was told that since I arrived late they wouldn't be able to do the deep conditioning.

I told Liyah that I was feeling a little nervous about how she'd do my hair. With all the tension in the salon, I was concerned that I'd spend a lot of money to get work done by a stylist who might not put her best effort forward.

If this was a professional establishment with business savvy people this would have been a great opportunity for Liyah to say: "Hey, sorry about the shaky start but we're going to make you look amazing. Don't worry. "

I am a very easy person to win over with kindness, and if the ladies in the studio didn't already take the position to treat me like a hostile from the moment I entered the studio, things could have turned out positive.

Instead, what proceeded was them continuing to tell me that their fee was studio policy when I had already moved on from that point and was more concerned with the overreaction to everything I said or asked. They accused me of being "combative" for basically asking questions.

Next thing I know I'm being told by Liyah that she cannot service me because she was the one who was now "uncomfortable. " I was shocked by this reaction. The receptionist who was rude the whole time was then in my face telling me that I needed to leave.

This was very confusing because I heard everything they said, I was not fighting with them, and I was ready to pay the late fee. However the three of them (Liyah, assistant, and receptionist) were all in front of me acting like a playground battle was about to take place with 3 against 1.

Every conflict doesn't have to turn into a fight.

Black businesses should treat their black customers with utmost respect and professionalism because we work hard for our money too, and we want to feel good about how we spend it. Liyah's response to this was to boast about how popular the salon is. Popularity is not the same as professionalism.

It is difficult to find salons even in this big city, and very few of them are online. Due to the lack of online competitors, it's easy for salons to treat clients however way they want and still get people who have limited options.
If that's how your business wants to operate, it's up to you...but don't fool yourselves into thinking that you have good business practices. Based on negative reviews on here, I am not alone in this sentiment.

Just being honest.