Gordon/Clifford Realty

I toured one of the properties they manage and absolutely loved the apartment but it was a little out of my price range. Patrick helped me negotiate a lower rent with the owners for when I moved in, which I really appreciated. Patrick was also super responsive over the phone and text when I had questions about moving in.

Josh, who helps manage our building on California Street, is super responsive and reliable. I had problems with sugar ants when I moved in and he was very on top of taking care of the problem. And he checked in with me to make sure it was fixed. Requests for repairs are answered in a timely manner. Josh was even kind enough to place a package inside my apartment when I was away on vacation.

I've had several landlords in San Francisco, some of which allow serious problems to fester--one landlord at one of my last apartments who didn't repair our washing machine for almost the entire year I was there. NEVER had a single issue with this company and happy to be here. It's hard to find great property management in SF!

Avoid renting from Gordon-Clifford. They are incredibly unprofessional and rude to their tenants. I've never had to deal with such antagonistic landlords before. I felt like I was in an argument with them constantly. We also had to fight to ensure that we get our security deposit back.

The maintenance staff is great though.

I rent a home near Stern Grove that is managed by Gordon Clifford and have lived here for over a year. I was just writing my rent check and needed the address so I googled it and saw Yelp reviews displayed next to the address = approximately 3 stars and some change. Curious, I decided to read them because I wanted to know the reason behind the less than stellar rating. I must be getting old because I can't believe people can't believe......

Here is what I know to be true. I live peacefully with my kids in my pretty house they manage. I don't bother them. They don't bother me. I pay my rent every month on time. They accept it. Actually, I take that back. One month? My mom passed away. They had to call me on the 8th to ask where my rent was. She passed on the 31st. I told them. They were incredibly compassionate , sincere, sent me a separate email expressing this, waived late fee, just kind. This actually is above and beyond. They are fast when there is a problem. I've literally had only one. There was maintenance here the next day. Fixed.

Before I am accused of being a paid reviewer, a friend of the realty, or an IDK what? I'm not. Here are some tips to be happy as a renter. Don't sublet. Don't alter someone else's property. Pay your rent. Don't be a nuisance. Don't be overly entitled . Treat others as you expect to be treated. People are far more likely to be respectful to you if you are to them.

Our building 3726 Broderick St. In the Marina District of SF consists of 8 apartments. We've become quite a close knit community of professionals. I can tell you that not one of us is happy with how Gordon Clifford Management handles us or the property.

Every time something has gone wrong, from broken front door, washer, dryer, garage door, light fixtures, lack of upkeep, they have an uncanny way of ignoring our requests. For this reason, we've started communicating through group emails with everyone on cc. Now they respond, but only to cast blame on the tenants or brush us off. It's hard to believe they pull this off, even when all eight apartments agree on a constant issue. Sadly we still cannot get any resolutions. More than frustrating.

We all agree that they treat us this way in hopes that we'll leave the property so they can continue to raise rates for the future tenants. It may be a game for them, but us tenants are more and more frustrated and lose. Do NOT trust Gordon Clifford Realty to handle with care, or at all.

Hard to believe all of the odd rave reviews. Don't be surprised to see others in our building speaking up. No doubt that Gordon Clifford Management will post a ton of positive reviews to bury our warnings. Can't help but to wonder if this is an SF wide building Management strategy.

Living in a Gordon/Clifford Realty apartment in San Francisco for 4 years was wonderful and such a enjoyable experience! Gordon/Clifford is by far and away the best real estate company I have rented from.

I cannot say enough great things about them. I felt treated like family. If there was a maintenance issue or problem, it was fixed promptly. Patrick was always very helpful and responsive. Whenever I needed something, I knew I could call him, and it would get done.

Gordon/Clifford is a rare find in a rental market like San Francisco. Patrick would go out of his way to help me. I appreciated that I would see and hear from Al, the owner of the company. That kind of individual attention and high caliber of service is hard to come by.

I moved out of my apartment because I am getting married. Otherwise, I don't think I would have ever left! If I ever need a real estate company again, I'll be calling them.

Thank you Gordon/Clifford for a great 4 years in San Francisco!

This place manages to operate as shady as possible. They only do the minimal work for the units to ensure they are checking off boxes so they don't get sued or criminally charged.
Here are a few key unethical examples what I had experienced with them in the 6 years as a master tenant:

*Beth (a manager) had threatened and even submitted paperwork with an eviction multiple times for building occurrences that did not involve my unit and quite possibly did not occur at all. I had to go to the police station to get paperwork to show them that they were bogus claims.

*Without permission or advanced notification, they had entered our unit to "check for a leak." I asked around our building and out of the 10 units, not a single tenants could confirm they heard of a water leak.

*Safety was poorly managed as there were some homeless people shooting up in the basement and it was not addressed for over a month.

*My request for a walkthrough was conveniently ignored upon my move out. Obviously, I was then billed for items that were not damaged or damaged prior to my move in and documented accordingly - Luckily I had pictures so I had to threaten them with legal action to get my deposit.

*If you lose your gate key, it is impossible to get a duplicate at a locksmith. Our only option was to purchase it from the management at $750!!! (they claim to require a rekey of the building each time)

*They made no upgrades, to the poorly conditioned hallways, doors, washing machine, and floors to the building BUT they did find a loophole in the city ordinance that said if they paint the exterior, they could add it into the tenant's rent. The elevator was broken about 30-45% of the time.

Wow, can those 5-star reviews appear anymore "authentic"! *ahem ahem.

Gordon Clifford Realty, seriously, it's time to stop the b.s., no more asking friends and family to write pleasant reviews on your behalf. Let's be real: the business you provide is grossly subpar.

It took three months to fix my broken window. THREE WHOLE MONTHS!!! A WINDOW!!! How incompetent can a property management company be?

The tiny short maintenance guy with the Jeep was exceptional at being rude.

I'd stay clear of any property managed by GCR from here on.

Horrible, horrible, horrible. I only dealt with their leasor, Jared Schneider, so I can't speak for the rest of the company. I just hope the other people who work there aren't as bad as him.

I'm writing this review 4months after I dealt with Jared while searching for apartments. I actually decided not to write this review but after hearing another friend go through an experience with him, I knew I had to expose him. Jared is slimy and flat out lies about his properties. He lies about other applicants who are applying and while I can't prove it, from both mine and my friend's experiences, I believe he violates fair housing laws by not renting to minorities. It's absolutely horrible.

While the comments below about their contempt for (and avoidance of) legitimate maintenance requests are true, my bigger concern as a property owner would be tenant safety and potential liability concerns.

For example, on multiple occasions we've been trapped in the building due to the front door being stuck shut, forced to leave through garage doors that use electricity to operate, i.e., a death trap in a fire. I have video from at least two of these times, along with the emails I've sent them.

The first time this happened (July of 2016) I had to call Gordon Clifford and threaten to call the fire department to have them come break down the door in order to force them to dispatch a locksmith on the weekend. I got the impression they were content waiting for Monday to avoid the overtime charge, actually telling me to leave the building through my garage. I also have a video from that date of the locksmith telling me exactly what needs to be done to prevent this going forward. As you might suspect, this work still has not been done more than 15 months later.

Which brings me to the next time this happened, August of 2017. Same symptoms, front door completely inoperable. This time around I made the same threat about the fire department--to be 100% clear, I /will/ be calling them next time--and also quoted the specific building code they are violating, provided to me by a contractor friend. I also gave the owner a friendly heads up that Gordon Clifford was putting them at risk by not acting. In addition to the front door locking us in the building, sometimes it does the opposite and refuses to properly shut and lock when entering or exiting the building. Every so often when I come home, I'm able to simply enter the building without using my key. As everyone knows in SF we have a homeless problem, and I worry that someone strung out on drugs will be sitting in the building lobby one day when I get home.

On a different occasion, I had a problem with the garbage disposal not functioning properly. When I called Gordon Clifford I was told to fish around in there with my fingers to see if I could find anything. Does anyone really think that's a safe thing to tell a tenant reporting a problem? (Note that after the issue was finally resolved, about a month after reporting it, they told me a plumber of theirs had been issued by an exploding sink! Is it really worth the risk of trying to force tenants to do this job?)

When they finally dispatched a plumber for the disposal, they then tried to bill me for his time because they found a bottle cap in the disposal--no idea if that was even related to the issue--even though I specifically indicated I just wanted him to pop in next time he was on site for another, unrelated issue. Again, this was after I waited about a month before following up on the issue.

I could go on and on about their avoidance of maintenance, but others have already written enough. Suffice is to say that the common areas of the building have deteriorated since they took over from the previous management. Actually, the only time I've seen them look half-decent is just recently as someone moved out and they were trying to rent the empty apartment. If history is any indication, I don't see the common areas staying this way.

Anyway, if I had to guess they probably get paid some fixed fee per month and are trying to save costs/profit margin by not doing anything. (To be unambiguously clear: I have no idea what their commercial arrangement is.) While this may be tolerable for some period of time for routine maintenance, I really worry about things related to safety.

Jared Schneider was really great. I lived at 15 San Antonio Pl., Unit 303, and Jared was always attentive to my needs. He was always very professional as well. I left last June and forgot to leave a review. - Alex Burkhardt