Gary Sapp Automotive
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Services Offered
Verified by Business
Suspension Services
Battery Services
Diesel Engine Repair
Hybrid Car Repair
Review Highlights
“I called AAA because I had a flat tire and they sent James from Gary Sapp.” in 2 reviews
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About the Business
Business owner information
Gary S.
Gary Sapp Automotive has provided Auto Repair in Pensacola for over 20 years. Our quality ASE (Automotive Service Excellence) certified mechanics at Gary Sapp Automotive utilize today's latest automotive technology and are equipped to handle all major and minor auto repair services on foreign and domestic vehicles. Below are some of the many auto repair services that we offer: Air Conditioning Service Axle Repair and Replacement Brake Repair Tune-ups Engine Repair Exhaust System Electrical Auto Repair Front End Work Light Replacement Coolant Service Breather Filter Vehicle Fluids Power Steering Oil Change and Lube Fuel Injection Service Cooling System Flush Electronic Testing Car Battery Replacement Air Conditioning Service Suspension and Shock Repair Belt and Hose Replacement Complete Diagnostic Services Vehicle Preventative Maintenance
Location & Hours
Pensacola, FL 32526
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Recommended Reviews
Overall rating
18 reviews
5 stars
4 stars
3 stars
2 stars
1 star
Stephanie A.FL, FL043Apr 11, 2024I've been a customer for about 7 years. Gary and his team have been incredible every time I have gone there. They go above and beyond. Gary's expertise is outstanding with many certifications.
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Gary S.
Apr 11, 2024
Thank you very. We have always appreciated your work and patronage!
- Michael T.SoMa, San Francisco, CA02Apr 11, 2024
Gary Sapp Auto charges a 3% fee for using a credit card. I think that is disgusting!
The service on my truck, the staff, and the turnaround time was very good. Very good.
Be certain you understand that if you do not pay cash you will be charged a fee. I find that insulting.
I will find another shop for my future automotive needs. And I will tell everyone, everyone about the fee!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Gary S.
Apr 11, 2024
We tried to reach out to you when you left your Google review. You are welcome to come up here to get your $12.94 refund. You could also have paid with cash or a check, but I'm sure you thought about that before you left your reviews. I apologize that you were offended. We are not the only small business in town, or for that matter, in our industry and many other industries that offer a cash discount program and we have signs posted on the door and at the checkout.
- Monica H.Virginia Beach, VA0132Apr 11, 2024
Amazing service and quality. Makes the customer feel heard and takes time to make sure things are done right.
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Gary S.
Apr 11, 2024
Thank you Monica! We appreciate your kind words and most especially you allowing us to work for you!
- Kristin M.Pensacola, FL06Apr 11, 2024
Wonderful customer service and got the job done quickly and efficiently. Thank you, Gary!!!
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Gary S.
Apr 11, 2024
Thank you Kristin. We appreciate the work and the business. Please come see us again!
David A.Pensacola, FL01010Feb 13, 2024Updated reviewOne of the Best Automotive Repair Shops I have been to in Pensacola , they have handled our fleet maintenance on our commercial vehicles over 20 of them and one of my corvettes came in for service not to long ago . I have had nothing but great service and upfront honest prices from this company with a fast turn around time getting my vehicles back to me . Highly recommend Gary Sapp Automotive
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Gary S.
Apr 11, 2022
Thank you so very much. We are proud you continue to use us and enjoy the relationship!
Apr 11, 2022Previous reviewWe own a transportation company in the Pensacola area and Gary sapp automotive maintains our large fleet of buses and limousines . I have used a lot of mechanic shops in Pensacola and Gary Sapp automotive is hands down the best service shop in the Pensacola area. Great prices and excellent customer service. We highly recommend using Gary sapp automotive for all your automotive needs.
- Max K.Pensacola, FL30191Jun 4, 2023
Gary has been maintaining my fleet since I opened my business. His crew has pulled me out of multiple jams and always known the best way to fix a problem right the first time.
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Gary S.
Jun 5, 2023
Thank you SO much Mr K. We appreciate the work and the review.
Victor R.Pensacola, FL013Jun 1, 2021Recently, I had my Jeep serviced here. The website advertised Military discount...I wasn't offered it. They charged me over $600 to replace the front wheel U-joints. I needed it done because I was about to deploy to Afghanistan in a week. I didn't want to leave it like that for my wife while I was deployed. After checking with several other shops in Pensacola, the average fee is less than half. Good work, but expensive and unhappy that I wasn't offered a military discount as advertised.
Update: from 2 stars to 4. Owner Gary Sapp personally reached out to me (03JUN2021) and offered to reimburse the Military Discount... nice touch. Thank you.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Gary S.
Jun 16, 2021
Thank you Victor! I'm glad we could get you your deserved discount and I'm again sorry for the problem! I hope its soothe driving for your wife now. Take care!
Lori H.Pensacola, FL13014Jan 7, 2022Doug at Gary Sapp's has been assisting me with my vehicle repairs/maintenance. He and the technicians are awesome. I could gush about this place. They've done my 70K service, oil change & fixed my back hatch. Oh & I love their VIP, Diesel.
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Gary S.
Jan 28, 2022
Hello Lori, thank you for leaving us this glowing review! We were happy to provide you with your 70k service, an oil change, and fixing your back hatch. We hope everything is running smoothly now, stop by anytime Lori!
- Joanna C.Pensacola, FL012Apr 11, 2022
Gary SAPP automotive is amazing. My daughters jeep kept having front end problems and I taken it to two other mechanic shops that said they repaired it but it was never repaired to my satisfaction, it's still had a shake and pulled. They got my vehicle in promptly called me with an estimate before doing any repairs and at the end of the day the vehicle was finally fixed correctly. This is an amazing automotive repair shop in Pensacola Florida and I would recommend it to anybody.
Helpful 0Thanks 0Love this 0Oh no 0 - Chance M.Fort Walton Beach, FL1111Apr 11, 2022
Horrible especially with having to buy parts in order to even get my vehicular inspected that is very disheartening.
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Gary S.
Apr 11, 2022
While we appreciate your phone call, you were told we were two weeks out from being able to take on a lifted Jeep, that our shop was currently booked, it wasn't something we usually work on, and we didn't know who to refer you to. We have never seen your vehicle. To rate us a 1 star when we told you that you'd be better at a specialty shop is unfair and misleading. We were upfront and honest with you about our schedule. I do not understand how our honesty warrants a poor review. We wish you the best your vehicle.
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