Houston Front Door Refinishing

First Class service! So easy to get a quote. I took a picture of my front door, sent it to Edward in a text, and immediately got a great priced quote. So impressed with my door. Recommend highly!

The crew with Houston Front Door Refinishing did a remarkable job making our Brazilian Cherry double front door look better than when it was new!
The crew showed up at the designated time and went straight to work. They carried parts and replaced the weather strip on the bottom of the doors. They also reset the hole for the strike plate and the door securely closes better than when it was installed!
They took their time and made sure that the door had all the coats the wood needed and then they sealed it with a smooth urethane finish.
I highly recommend this company. I have used them 3 times and am always satisfied!

First off, all the personnel that I dealt with over text, in-person, or phone were very nice/professional given the majority of the conversations were discussing problems; they never became rude or aggressive. For that reason, I gave them two stars. That aside, here is my review.

The guys were very responsive and came out within a few days. They were rushed to hang the door back up given the weather was turning bad. As they were leaving, the guy said to just contact them on any issues with the repair and they will come out. That same day, I sent him a text showing where they had left fingerprints on the door (see attached photo); he said to let it cure a few more days. At this point, I felt good they would fix their error and expected them to contact me to fix their mistake.

Upon further inspection of the door, I was more disappointed (see attached photos). There was obviously a rush to sand, used excess paint in multiple areas causing runs, and just missed places all together. Again, see photos.
So about two weeks after the job, still waiting to hear back from this company, I finally decided to text them to fix their mistakes. Their response to me was, there is a $100 trip fee to just come out. I was obviously a bit bewildered by this response, because it was their error. The guy I was texting would not back down and mentioned the cost of paint. I'm thinking ok, you need paint to fix your mistake and a job that cost me over $500. Supposedly this was the cost to do full exterior and freshen up interior. Freshen up interior meant, to spend 2 minutes putting oil on inside of door (a complete waste of my money).

The conversation ended with me stating that I was going to put honest reviews up on my experience. At that point, he said they would come out at no cost to repair, and they didn't want a negative review. My response to him, I gave him many opportunities to do the right thing as he said he would in-person, and he refused to do so until I mentioned a negative review.

My thoughts, do the job right the first time. If you don't, do what is right by the customer. At least, fix your mistakes. I told them to stay away from my house and they can keep my money for a job they failed at. I'll fix their mistakes with my own time and money. On principle, I felt customers should know about my experience, so I refused their offer to repair. The reason, they are not doing it to provide a good customer service experience; they are only doing it to prevent the truth about their customer service. Customers should be aware of companies like this.

I have purchased many door refinishes; this by far was my worst experience and costliest. I fell for the nice web page and reviews. It sounds like others had a positive experience, but I have not and would not refer this company.
Everything stated in this e-mail is 100% factual and truthful. I'm not looking for anything from this company and will accept nothing to remove this review. This just cost me a lot of money and now my time to fix their bad workmanship.

For some reason, Yelp is not letting me upload pictures. You can see pictures on Facebook and Google review just fine.

Edward and his team were very professional and quick to complete the refinish of my front door I recommend them to others

I would have given them a five were it not for late arrival but those things happen. However, I was impressed with their work and follow-through. After the first attempt, most of the door looked great but the bottom portion that was the worst soaked up a lot of the stain and finish so they were prompt in returning to add another coat and complete the refinishing to where it looked better and felt smooth. They stood behind their word which says a lot in today's world. Thanks

They did a really great job! They were fast, professional, and did quality work. They responded to our request immediately. We would recommend them and would use them again for sure

Edward's team came out to refinish our front door. They were on time, courteous and worked diligently to get the job done. The finish product looks amazing and brand new. Definitely will be using this company for future projects.

Owner Edward was professional and did a good job refinishing my front door. They were running late from their previous job and texted to let me know they would be late to my appointment. Even though they arrived late in the day, they stayed and finished everything and completed the job. There was an issue on one panel of my door that we noticed after everything dried and you could see the finished product. It took a while to get the scheduled to come back out and touch up that defective spot, but they eventually did and now looks great. I would recommend them to anyone needing front door refinishing service.

Love that they showed up with masks in these current times and they were professional and quick. Explained the services that they provide, had the proper tools, and the proper precautions. Would definitely hire and recommend.

Awesome work! This is my 2nd time getting the front door refinished by these guys and it looks great. The work they do lasts and is professional.

My front door really needed to get refinished and Edward got the job done! I contacted his business via Yelp and he replied quickly and we made an appointment within the week. Edward and his son showed up on time and finished within a few hours. I paid him in cash ($325) for my 8 ft door. He accepts checks too. They were very professional, friendly and made my door look new again. I'm so happy with the results!