Frank's Express

It's my Third time I am using Franks Express, will never cheat on them, lol
Service as usual TOP, guys arrived on time, team is very Friendly as always, this time I moved my office, guys were very professional, what ever problem I faced with this move these people find a great solutions to resolve it, I had a desk that didn't feat and then it was special order, I was very upset that I couldn't place it the way I want( size of desks was wrong) they did literally everything to make me HAPPY, even tho it was totally my mistake, they even helped me to design my place ;))
The price is very reasonable, customer service is very friendly, guys are awesome
If u planing to move with no stress, then I highly recommend Franks Express!!!

Horrible, Horrible experience. Even with one hour free (which by the way, most of the time they sat around looking outside at the furniture and the people passing, etc.) it still was a total ripoff. I was also charged $45 for boxes, NOT ITEMIZED, JUST A RANDOM AMOUNT OFF THE MOVERS' TOP OF HIS HEAD; when Frank the owner assured me since I provided my own and did NOT need boxes, yet I was still charged for them. Total for everything, over $500, for a simple 1 bedroom move from Brooklyn to a place 15 minutes away, when they charged me for an hour of my time for "Travel time." I HAD ALL MY OWN STUFF PACKED INTO BOXES AND BAGS, THEY DECIDED IN ORDER TO TAKE MORE TIME AND CHARGE ME MORE PER HOUR ($75) PER HOUR AND THEY MOVED SLOWER THAN SNAILS. i Never asked for their "special packing," which basically took extra TIME AND COST ME MORE MONEY. 5.75 HOURS, NOT INCLUDING THE "FREE HOUR" SINCE THEY WORKED SO SLOWLY ON PURPOSE. Never ever again will I use this service How horrible OF ME to have chosen this company. Unless I receive some sort of credit for my wasted time, and my having to pay an extra $200 to my old landlord, for having spent an extra day there practically, AS SHE WAS SHOWING THE SAME APARTMENT WE MOVED OUT OF THE SAME DAY, I will tell all my family, friends and business associates (I AMA LAWYER) that this company is horrible and to never use them, UNACCEPTABLE. NEVER EVER USE THIS COMPANY. ATTACHED YOU WILL SEE A COPY OF MY BILL THEY CHARGED ME FOR SUPPLIES I NEVER ASKED FOR OR HAD USED. DO NOT USE THIS COMPANY!!!!!!!!

Horrible service. I've been trying to get a hold of someone about an item that they forgot in their truck. It's a 3 ft picture of when I was a baby. No numbers are working and no one answers my emails

I would leave minus stars if I could, because my moving experience is just nightmare. Make sure you do not hire a foreman whose name is Steve. We do not know his last name, but he is a short Hispanic descendent living in Brooklyn. He brought 3 other me , who are not professional movers at all, they got call as odd job, one of them never did the job before. We used the hourly rate, and apparently they have no intention to complete the job in an acceptable speed.

First of all, they were 2.5 hr later than original schedule, that my elevator reservation ran out of time mid of the move, so they had to coordinate with another moving unit in the building. That caused significant delays.

Second, they do not wrap your furniture properly and do not know how to get big pieces in and out, spent lot of time trying to move the big piece. We got broken mirror, chipped table corner, scratches all over my expensive furnitures. I was very pissed.

They have terrible attitude, especially Steve. He and I got into argument because he didn't know how to arrange the furnitures properly in the small truck, and he wanted to come back to pick up on piece of chair!!! And remember he charges by hour.

The company was very unresponsive. The whole experience was just nightmare. And when I contacted the Frank's express's company kid of the day, no one answered the call. Then I emailed them with my terrible experiences. No one really responded or tried to solve the issue.

In all, do yourself a favor and stay away from this company, or at least stay away from a Hispanic foreman called Steve!!!

I've used Frank's Express for a couple moves and both moves have been exceptional. However, that changed recently. I moved a couple days ago and am sad to say the service was beyond terrible. My dresser drawer was broken from the move, I'm STILL missing furniture, and my box of wine is surprisingly absent. I emailed them and they said they "would look into it." It's been over 48 hours and I'm still missing my furniture!

I was a repeat customer, but now I will NEVER use this service again. AND I'll be reporting them to the Better Business Bureau.

I was very antsy about my recent move: 14 years in a 1 bedroom with numerous pieces of furniture and @60 cartons( well 40 green boxes; I rented those from Greenboxes.com from Groupon and I seriously recommend doing this made my move so efficient!)
The last moving company who moved me from Bklyn Hts to Bayridge were mediocre. So I go on Yelp ( my go to place) and perused moving companies. Well, I stumbled on Franks Movers with numerous 5 star reviews so I took a chance and hired them. Everything that was written about them was 100% true: professional, on time and treated my belongings with utmost respect and care. They started moving me at 9:15 am and were complete by 1:30 pm. I had a lot of stuff but these guys, John's team!, were stupendous. The final cost was so reasonable I highly recommend them!

Overall good job with the move, however, customer service was so terrible that it was really worth docking 3 stars over.

The move started and ended well. It was done in good time. I even walked a few blocks to the ATM because the guys said they preferred cash and tipped them $50.

At the end of the move the guys told me they brought everything up and I trusted that. Maybe it is my fault for not checking to make sure every item was there. But afterwards while I was unpacking I noticed I was missing 1 bag. This was a white garbage bag so I figured maybe they thought it was trash in the truck. I reached out plenty of times to the woman I was corresponding with over email and finally got a call about a week later.

The call was unproductive. The man on the phone tells me that his guys remember putting the bag in my apartment and that I probably didn't lock the door and let someone steal it. How is this an appropriate thing to say? I'm fully aware of who comes in my apartment and no one is coming in to steal a white garbage bag full of pillows over a 50'' flat screen TV anyways. He said there was nothing they could do for me and that if I left a bad review that they would sue me for slander. I guess he isn't aware that in order to be sued for slander you have to be lying? Nonetheless, I understand if you can't find my belongings (especially after a week) but to threaten me with court proceedings and not try to remedy the situation is a little much.

And yes, you may think all this for pillows? Well, it happened to be pillows with 1 of 2 pillow cases for multiple sheet sets and a duvet. So now I have to buy new pillows, sheet sets, set of decorative pillows and a duvet. Blown.

I spoke with Tatania at Frank's moving, and she was quite helpful in getting me situated for a move.
I am currently Living in North Carolina.
my son lives in New York City

He wanted to take some possessions out of our storage unit which could have been a little chaotic.

But, with her help and scheduling, it all went quite well. The movers did a good job, and I would definitely recommend this service

I did my move on 4/18/17 and I am more than satisfied with the work the three men did on my move from storage in Brooklyn, NY to my new place in Manhattan. They arrived on time after I just had another moving company cancel on me at the very last minute. They were able to take care of my move the same day (just wished I would've been able to complete the move before rush hour traffic set in). Just a sidebar, if you can avoid doing your move between 3 & 4 please do because it doesn't leave room to beat rush hour traffic at all.

Anyway, the 3 men were professional and worked non-stop. I felt for them because I had a walk up and 2 flights of stairs with very heavy boxes. They didn't complain at all still did there job and even the unloading didn't take as long as I had expected being they had to go back and forth up steps. Though if I had 4 movers it would've went a bit quicker but again I can't complain I only did what I could afford to do. I moved a small 5x10 unit and they were able to load the truck just under hour and a half time if it wasn't for traffic I would've probably been just under $400 for the move but I can't complain. I still got a great rate even with being stuck in traffic.

Thank you Franks Express Movers you exceeded my expectations. I highly recommended them if you need to hire a professional moving company.

Worst company I've ever worked with. I wouldn't have left this review originally but knowing they also used a homophobic slur on a good friend of mine sealed the deal for me to relay my experience. It was the worst communication and tardiness I've had in moving. Unprofessional and should be out of business. Please stop pawning yourselves off as a legitimate business.