Five Guys

let me start off by saying that I normally love five guys, I work extremely long hours and really wanted a good burger. I went to their website and was extremely excited to find that they offer delivery. I ordered my lunch, received a text message and email a few minutes later that my order was confirmed and that my order was going to be delivered by Uber Eats. a short, while later, I received another text that Uber eats had picked up my meal, and it would be delivered within 12 minutes. After an hour of not receiving my food, I called the restaurant only to be told by one person that they don't offer delivery on their website when I asked to speak to a manager manager told me that it was not their responsibility. It was a delivery companies, and that sometimes the delivery company drivers just steal their food. She said she would try to reach her DM and get me a refund. Try???? I asked to get a phone call from that person which I still never have. I called the customer service line, and of course the first person that I spoke to barely even spoke English and told me that they would take my report and get it to the appropriate people so I hung up and called back again, insisting to speak to someone who could help me, this person at least was able to issue a refund but no one can get the restaurant to remake my food and have it redelivered 90 minutes later, the delivery driver called, stated he was on his way with my cold food now. I asked him to take my food back to the restaurant, and have it remade, but he refused. He was extremely rude. And also refused to provide me a way to get a hold of Uber eats for assistance He showed up a few minutes later, slammed the food down on my receptionists counter and walked out, never even confirming if it was where I worked.

Not that they even care but five guys just lost a long time customer

I love Five Guy's burgers. But this location was not as good as others. The floors were very slick and greasy. Tablets were not very clean. Soda machine had issues. My burger was just ok. I can't stand wet burger buns, so that disappointed me. However, love the location. Hope this helps.

Pretty disappointed in this location. I think a lot of people come out here for work and stay in one of many hotels in the cluster by Tiffany rd. Five guys sounded good after a 10 hour day so I headed out after work to grab a burger milkshake and fries.
I am from the Toledo area and always, always love that location. Boardman had 5 people working and the service was very slow. I am not a service complainer most times because I know it's tough to get people hired these days but I waited 25 mins for my food. I was a walk in but walked in to 4 people waiting for food and no one at the counter.
I ordered a peanut butter banana shake but they didn't have banana. I ordered a little cheeseburger and a little fry. It took 25 mins for my burger and Fry and sadly when I got it, it was not worth it. I watched my burger get thrown in a bag 10 mins into the trip but waited 15 for a Fry to be put in there and the Fry was over done and you could tell the oil was bad! There was one young gentleman who was very friendly, apologized for the wait to everyone and was so kind, everyone else was joking around and could have cared less about what was going on around them. There was no ketchup even know it looked like ketchup it was all mayonnaise. I'm just disappointed as ever.
My meal was $16 so I expect something more desirable then a burger and fries from McDonald's.
(2 stars only because of the one kid doing his best.)

Can someone in accounting please get in touch with me?
merissa.shenkin@gmail.com

I love this place. I might be partial because I LOVE cheeseburgers, but I don't even consider this a "fast food" burger, it's on another level.
I only eat burgers typically once per week and every single time it's always this place no doubt. The meat is a higher quality than most places as are the fries.
The only downside is this location doesn't have milkshakes but for me that's not really a big deal, but I know it could be for some people.
Staff has always been friendly and helpful, even when they are busy.

Not sure where to start. We ordered it for dinner and had door dash deliver it. We ordered 5 bacon cheese burgers and two fries. Here is where it get interesting. The door dash guy call to inform us that our order has no buns. Yes that's right, no buns. He wanted to know if we wanted our order anyway. We were hungry we said yes. The burgers were delivered in tins without buns. Then the bacon cheese burgers had no bacon, and we only received one fry instead of the two we ordered.

Fast service! Girl at the counter is super! Such a great smile & attitude without missing a beat!!

My second time at five Guys . Tried Boardman and Austintown location. The fries were under cooked brown but hard. I told the cashier it was my second time patronizing the chain. The burger was bland with no seasoning. The mushrooms and onions were not seasoned. All young. People in restaurant working . When I visit again I am going to be very specific. Another thing instead of a large burger you get 2 thick burgers. Staff does not tell you that.

I'm addicted to five guys burgers. They are so good and big! Theres no way I could eat a regular size burger I always get the little burger. Plus if you dont want an entire bag of fries order a small one lol. They definitely dont skimp on the fries! and their fresh cut...extra delicious

This place ruined my order and no one apologized and I had to wait longer with no kind of deal or anything, not even a sorry! And I'm missing the Cavs game smh. Never again will I come here. I wouldn't rate any stars if u ask me