First Impression Doors & More

Everything. I LOVE my new door. My salesperson Sheree was so helpful and brought me through the process step by step.

Wow. Professional. Great communication. Clean install. Friendly at showroom & with installers. I made a great decision. I'm obsessed. And the etching is perfect. Bridget worked with me and designed a one of a kind etch.

I'm still in the same Clint Moore and 441 shopping center when I came upon this store. Didn't realize I needed an appointment but after waiting quite awhile they finally talked with me. First off their doors with glass and glass in the doors were stunning, they even do side window panels but remember I had been in the store for awhile and I knew this was not Home Depot! Nor was I gonna manage the price. The salesman knew right away that this girl from Brooklyn did not have the money but he was very kind and offered me some free advice. For which I was very grateful. Lots of credit for not making me feel awkward and uncomfortable and for helping me out!!!!!! Who said chivalry was dead?

Horrible experience. I ended up having to hire my own carpenters to fix the doors that I bought from them. $10,000 spent on doors and Randy wouldn't return my call or respond to my emails. Run fast and far from this place. Here is a list of what went wrong - it's pretty sad...

* 4 doors came completely damaged. Two were sent for repair and were damaged AGAIN on delivery. I ended up having to pay my own carpenters to fix the doors.
* I never received the door that I ordered for the linen closet. I ended up making my own door out of cabinet material.
* None of the doors came with roller catches or even the cutout for them. We had to cut the tops of the doors and install.
* My pivot hardware was never installed in the one door even though I was charged for it. Then the hardware was lost and finally after many calls/emails/texts it was found and delivered back to me. Still never installed in the door and no cutout from the factory. I had to do all of this.
* 2 of the doors came warped.
* Almost half of the screws were missing from the hinges. When I inquired about it - I was told that you guys ran out of screws, so you put in as many as you had. I ended up having to buy my own and install them.
* A couple doors have both gold and silver colored hinges on the same door which is weird. I ended up swapping for the same color/matching hinges.
* One door was made with the incorrect swing.
* More than half of the doorstop was installed backwards. On the same door (out of 3 stops) you might have two that have the rounded edge showing and one that has the 90-degree edge showing. It was all over the place. I don't think a single door had all of the stops in the same direction.
* 2 doors had the incorrect jamb size. We had to custom make our own jambs on-site.

Got the door I wanted, on time, and beautifully installed! Thank you! I would highly recommend!

Very expensive , they have nice things though. Felt rushed off since another couple came in.

First Impression Doors rocks. They have a great selection of impact doors and the sales guys are really knowledgeable about the products. The company they use for carpentry work and install is also top notch. Very professional, cleaned up after and even moved my ring doorbell camera so I have a better view. If you want great selection and one stop shopping (door, install and all carpentry work), use this company. They even scheduled my final permit inspection after install just a day later. Many thumbs up

Starting with the salesman to the installers, First Impression Doors has been phenomenal! We went from no light and doors falling off the hinges to these beautiful, sturdy hurricane doors! Love them and love the company! Would do all over again!

First impressions service was great! Helped me pick out a fantastic door. Make sure you finalize details on the contract and confirm when it gets closer to installation to save time. They are easy to work with however if something was forgotten it can take weeks. I chose pvc molding on the inside bc I have dogs and didn't want them to chew the molding or in case I get a puppy. It was pretty smooth from start to finish. Of course it took longer for supplies and permitting due to covid but worth the wait! I chose the marlin impact full glass door. I only have single doors with the PVC wood grain look frame then there's a separate company to stain it with gel paint (you can also choose to have it painted instead of stain however stain is better on wood grain pvc). It's also a separate company that does the installation they have a great relationship with. Picture is before having it stained. You can choose dark mahogany wood color stain to any light color. They will give you 3 people they recommend for this.

Loved that they showed up wearing masks as safety is so critical nowadays. The installation went perfectly. The installer, Kevin, was great. We had a small issue and FIDM came right out to correct it. I would certainly do business with FIDM again and would definitely recommend them to family and friends.