Enterprise Rent-A-Car

Our recent trip to New Mexico was made absolutely fantastic, all thanks to Laura Vasquez at Enterprise Rental Car. The Jeep she gave us was not only a blast to drive but also added an adventurous flair to our vacation.

Laura's customer service was top-notch. She greeted us with a smile and ensured the vehicle was in perfect working condition, Thanks Laura!

We had a great experience with rep Eric Sanchez he helped us get out of an unsafe van that the colton ca branch rented us .we were happy that he was able help us with a new van and accommodated us to our needs, a totally cool guy, and great customer service .

The Day You Rent Away

I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am.

We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction.

The Good:

*Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees.

*The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell.

*Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T

The Meh:

*They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free.

The Ugly:

*The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal.

TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

This place was the best car rental service experience. I've had in quite some time. I'd highly recommend that they're fast friendly, and their cars are impeccably clean and well-maintained.

What a joke! The people are rude, They don't do what they say and make things as difficult as possible. For example they would not come pick me up or deliver the vehicle to me. They also try to force their unnecessary upcharges down your throat. After all the BS I ended up leaving without getting a vehicle and because of Enterprise I am loosing over a week of work and costing me money left and right! Absolutely Horrible definitely don't recommend.

After 16 hours of traveling frustration--- we landed and we met with exactly the right person... Ahrizzia..... you shine. You made us laugh and smile and set the beginning of our NM Vacation on a great track. Thank you for the area information, and your kindness.

We waited in vain at the counter before someone went back into the lot and then told us we had to go back to there. The person who worked at the counter was supposed to leave a sign out. but didn't. That was annoying and a ten minute waste of time.

They were great though and let me choose an upgrade. The Volvo SUV I took was way better than any other car I've ever rented and a joy to drive. Truthfully they were really fast at the counter back in the lot, so the experience overall was excellent and I will use Enterprise again.

This was the only car rental company in Alburqurque with a line. Book Avis or Hertz or even Budget if you want to avoid standing here for an hour after you arrive. While Budget had three clerks, Enterprise had only a single person helping people. They will ruin your vacation by refusing to properly staff their locations.

I'll update this review when I actually get my car, but if you're looking to get out of the airport before the turn of the century, look elsewhere!!

We had reserved a car with Enterprise for our trip to Albuquerque. After we waited over twenty minutes in a long line of customers served by a lone hard-working agent, we then had to wait an additional 30 minutes for a car. All told it was over an hour before we were finally on the road. On a Friday morning over a non-holiday weekend, service this slow is unacceptable.

We were in vacation and decided to rent a car. The waiting area was nice and clean with plenty of space for my family. The bathrooms were clean. We checked in and it took about 15 minutes to get our car ready. The staff here is very professional and friendly. They gave us a little hero in great condition. The guy who check us out was very helpful. The return was a breeze with no hassle. Definitely recommend this place.