Eagle Crest Property Management

This company has been known to go to the town for permits that do not apply to the construction that they're doing. A siding permit does not mean you can build a wall around my porch. I'm only glad the neighbors in the next unit agreed.

With no warning they one day showed up and started building around our porch, apparently with the intent of leaving a single side of the wall open facing the trash. The agent in charge of the property denied knowing this.

I am told the town was called to place the stop order that was next to our door for months, and that stories like this are not uncommon. The customer service was not willing to discuss this with us, only started shouting the minute we mentioned why we'd called saying they wouldn't hear this anymore. I don't know if someone else had called them already but this was not the reaction I expected, and they were not polite or reasonable in their conduct.

Absolutely terrible. My roommates and I called them to withdraw our application and get a refund over a week ago and still nothing in my bank account. Property we saw was in terrible condition. They also lied to us saying that it was a 4bedroom but failed to mention that one "bedroom" is actually a sunroom that in no way could even remotely work as a bedroom.

Really can't fathom why there's so much hate- they're a little slow on communication for some people's tastes perhaps, but agreed to let me pay the entire lease up front to get around the "minimum income" (which I do meet, but don't on paper for complicated reasons).

I'd held off giving my review until I'd dealt with them for awhile but it's been over a month now and they were more than flexible in getting me my keys, and more impressively in responding to my service requests! A burner was out on my stove; I put in a work order via their online portal last night and it was fixed today when I got home! Incredible turn around, plus a note from my serviceman explaining that it was all fixed. Several valuables left out in sight (I didn't think they'd be coming today while I was gone) untouched and intact.

I'll update if I have some future horrific experience like others describe, but can't imagine it given the way I've been treated so far. Pioneer Valley Apts are a little old fashioned, but an amazing deal for the money, clean, well kept, and well maintained!

Don't believe all the negative hype.

DO NOT RENT. These people certainly do not take care of their tenants if they refuse to let a disabled veteran have a wheelchair ramp installed that they would not even have to pay for or install!! They do not deserve the money of hardworking people.

This is a ZERO star agency. The owner is a scum bag rat who has never done anything with his life but run a slum lord style leasing company that was handed to him by his father. He refuses to fix anything with his houses and trys to rip you off at every turn along the way. The house I rented from him originally was filled with mold and when I asked him to fix it he started screaming in my face. I often felt uncomfortable and sometimes threatened by him while renting from him. At the end of my tumultuous time with Eagle Crest they carged my house a total of $900 to clean our building. That is an absurd price. When I called other cleaning agencies they said the most they would ever charge us is $300. When looking up the cleaning agency they provided on the invoice nothing can be found and they refuse to hand out any contact information. They cited that our 3,000 square foot house took 30 hours to clean and that it was 30 dollars an hour. These people are trained professional slum lords. They know every line in the book when being confronted about scum bag moves such as this. Parents please do not let your children lease from this horrible horrible company.

wish I could give them zero stars. As a student, Eagle crest property management was my first experience with real estate, but I can honestly say I will never be more disappointed in a real estate company. Everyone that my friends and I spoke to were extremely unprofessional. We were given very little information about our application process and they seemed to change their "company policies" to selfishly maximize their profits. One of our parents went in to the office to check up on the status of our paperwork, only to find out it had been sitting on the desk for days, yet to be processed. Later, I called Eagle crest to inquire on our house, a week and a half later, and the receptionist hung up on me and was very rude. Overall, Eagle crest did nothing but accept our $3000+ and waste our time. whatever you do avoid eagle crest at all costs

I am not quite sure how this company is still in business. They charged me twice the rent because they lost my sub letters check. Once they found it, they told me it would take over a week to credit me the money they overcharged me with. Do whatever you can to not use this buissness.

Student renters beware. Co. will do the minimum if you bug them enough. Properties are not well cared for. One of the parents changed all of the smoke and heat detector batteries because they were expired. Eagle Crest rep. insisted it had been done, but it wasn't. Check them and do it yourself!

Former student here, made the mistake of renting from Eagle Crest. What a remarkably terrible experience. In addition to taking a week to fix our broken stove and not addressing pest issues in the apartment (after a 3-month long battle to have the place fumigated), the agent repeatedly toured the apartment to prospective tenants without any prior notice, and even went so far as to enter the individual rooms without even knocking! FYI this is in direct violation of Massachusetts General Laws, Chapter 186, Section 15B which requires landlords to give tenants reasonable notice of tourings (usually 24-48 hours) and to enter only at reasonable times.
Furthermore, I would urge anyone thinking of renting from them to demand bills from cleaning services - they took the entirety of the prior tenant's security deposit for "cleaning" (we knew the previous students who lived there) and the place was still an absolute dump when we moved in. Broken furniture was left in the living room, trash was strewn about, and the floors were incredibly dirty. In the interest of avoiding this for our lease, we cleaned for two days prior to move out but Eagle Crest still stole 3/5 of our security deposit for supposed "cleaning". If I could go back, I wouldn't touch this corrupt "management" with a twenty foot pole, even with a taser affixed to the end. They're too preoccupied finding means to extort students to actually manage their properties.
Oh, and they refused to clean a common hallway (their responsibility, per the lease agreement) after the upstairs apartment with a dog (violation of the lease) had their dog defecate in the entryway and wouldn't pick it up. What an absolute nightmare.

Very rude people who do not care about mold growing in the apartments and the health issues associated with it. If you ever want to live in their apartments in Amherst MA when be ready to deal with black mold which is very dangerous for your health!!! The Eagle Crest Property management will do nothing about it!!! Our upstairs neighbors flooded the apartment and the landlord also did nothing about it (did not paint the ceiling etc.) In addition, when you call to kindly talk to them about the issues they never pick up the phone or call back. You will be crazy if you want to use Eagle Crest Property Management!!!!