Dubbert's Professional Outdrive Services

Bought a new kicker motor yesterday. Big motor wouldn't start. Thought maybe a wire was off? Called Jimmy he said bring it in in the morning. All their work was fine. The battery was dead. Within minutes they had a new battery in and were on our way fishing. Highly recommend Dubbert's.

Dubbert's repowered my 2601Striper in the spring of 2022 when replacement motors were hard to get. Installed a Honda 250...told me it would be great motor and it sure is. Perfect installation and I was on the water for the spring. This summer they replaced the dash and their technician, Tyler May, did a spectacular job. If there were more stars to give I would give them. These guys are top notch!!!

Would give no stars if I could. Called in for service on my outboard. Told bring it in. Drove up 90 minutes. Walked in to the store and was told by man with short hair. I'll give you $250 for the motor if you buy this $2700 one! WTH! He hadn't even looked at my motor. I declined and ask what their timeframe was for looking at my outboard. Wa told 2 days. I called 2 days late. Sorry haven't looked at yet. Will in 2 more days. Called again and still hadn't looked at it. Was told we'll get to it in 3 weeks!!!! WOW from 2 days to 3 weeks. I said no thank you! Drove another 90 minutes picked up motor. When I walked in there was an argument with a customer where the company overcharged! Another customer was upset plus myself. 3 customers all upse. I had a business 15 minutes away fix it in 3 days for $300. Sorry Dubbert's you are a terrible business!

If I could leave 0 stars I would. I took my boat because it would stall in neutral. We left it with them for 2-3 weeks with no call or no communications. So, we called and they said they were backed up and have a lot of new mechanics. So, we gave them another week or two before calling again. Eventually, they someone was going to look at it. Weeks went by, no call, no communication. Finally, we call again after a month and a half. They said the carburetor had to be rebuilt and they also did a tune up. We asked how come we weren't called and the lady on the phone (I think Sally) got offended. She said, we only call when it's a significant amount. We were taken aback by this and asked "well what's a significant amount to you may be different than what's a significant amount to me." She said well what we consider not a significant amount is around $200-300.. But, the billing person is out, so we do not know how much yet. 2-weeks later, we get a call that it is running and ready to pick up. It went up to $850!!! So, I was not going to argue and bite the bullet. We picked it up, took to the water to put in, it wouldn't start! Called them and took it back three TIMES!!! They kept saying they just had to make adjustments. The last time, I got it to my dock, and said could you please look at it while in the water because it is STILL doing the same thing. The guy mechanic (Corey) did come to the dock. He called and said it is working now. We were excited that hopefully all was fixed. Started the boat and it was revved up! He idled it high in neutral so when I went shift in gear, it jumped and backed out fast! So, we docked the boat again! This time I called another mechanic out to fix it. This person fixed it on the first try! So, I called Dubbert's to talk to the manager to hopefully recoup some of the money I lost from them not doing there job. The lady that keeps answering the phone knows who I am and just says "what is this about? Why do you want to talk to the manager?" She's very unfriendly and condescending. I'm like, lady I wouldn't keep calling you had your company fixed my boat. I had to call someone else to come in and fix it!" She got so mad at me that she now sent me another bill for them coming to the dock as service call. I HIGHLY recommend going somewhere else! That lady needs to be fired. I don't think the owners (Jim Dubbert') are getting any of the messages when I call to ask for them. I will be sending them my bill from the other mechanic and will be filing a lawsuit in small claims court if they do not do anything to make this right. Bad business!

I am extremely pleased with my experience with Dubberts. From first contact to install I was treated with patience and integrity. The motor I purchased was 20% less than the nearby dealer. On an outboard that is some serious coin.

Jimmy and Lizzie took great care of me. I would recommend Dubberts to anyone.

We took our boat here which they diagnosed as needing a new engine. They said they had a rebuilt on on site & should be ready within a week. Two weeks later, we called and mechanic was just finishing up late Friday afternoon. An emailed invoice indicated labor was twice the estimate. No one called to inform us of this. They did reduce bill $150. Drove boat home and was shocked to see plug on the swim platform. Thank goodness it didn't fall off on the 5 mi. ride home. Go to start boat, nothing. Battery completely dead. Had to charge for 3 hours. Disappointing for almost $4000.

First off I'd like to say this is one of the cleanest, most professional looking facilities I've ever visited.
I hope you'll take the time to read this account before visiting this dealer for service.
What started out as a pleasant experience, quickly changed. Took my boat in for service when it quit running after idling at the dock for 15 minutes. Initially the tech (I think his name was Josh) diagnosed that it was struck by lightning and this was agreed by Jimmy JR. After contacting my insurance company to start a claim I spoke again with Josh and he changed his evaluation since it idled perfectly for 15 minutes. A day later he quit the company because of some internal dispute and I was dealing with Jimmy JR. When discussing the tech's second decision with Jimmy (JR) Dubbert he blew up and started yelling at ME indicating that Josh was stirring up trouble. Unsure what to do at this point, I let the insurance company make the final decision which they felt was destruction by static electricity, no indication of a direct strike. The recommendation from Jimmy was to buy a new engine rather than repair this engine due to possible damage that would show up later.
This is where everything began to go sour. Everything from the initial pricing to the completed job took a number of turns. After the installation of the new engine they determined that the gauges needed to be replaced due to incompatibility (Yamaha advertises these gauges are compatible), so Jimmy did me a "favor" and sold them to me at his cost of $900. I could have bought them myself from Naples Boat Mart for $716 including shipping and no tax. Upon delivery and after talking with Yamaha customer service I found out that all they had to do was install an adapter harness. A few days after I received the boat back I find that the water pressure gauge was never hooked up. Contacting Jimmy, he told me that water pressure was indicated on the new gauge set up. WRONG, it only works if you purchase an optional sender for $100+. Contacting Jimmy again I was able to acquire the connector for the original mechanical water pressure gauge, installed it myself and it works perfectly unlike what I was told. Jimmy said there was no port in the block for water pressure then later told me the threads were the wrong size. Next issue, I have a dual battery system, starting battery and a accessory battery. Yamaha provides for charging both batteries using the internal isolator. Instead of hooking up the accessory battery to the isolator circuit like it was on the old engine, they chose to hook it up to the starter basically running both batteries in parallel which defeats the purpose of isolating the 2 batteries. If one dies they both die. The propeller that was used on the old engine turned out to be the wrong pitch by 4" for the new engine. And Jimmy said it would work. All it did was fit the shaft.
After numerous conversations with Jimmy he tells me that he wishes he had never done this deal (again blowing up at me) complaining that he's upside down on the sale. I never tried to negotiate a "better deal" I just agreed to the price he originally offered. He doesn't give customers the respect they deserve.
I personally don't think the engine was ever hit by lightning since it started and idled for 15 minutes the morning the initial problem occurred (Josh was later in agreement but no longer worked there). Now that I've had time to think about all the events I think I could have just had my old engine repaired at a substantial savings.
I think Jimmy has a personal problem since you never if he's going to back up his original offer or start yelling at you when you have a question or concern. I believe this "professional" company that his mom and dad worked so hard to build will be one of those second generation companies that goes down the tubes. What a shame, Jim SR was much better to deal with.
The service department seems to be a revolving door of service tech's. They're always running an ad for new tech's and I don't think they're adequately trained. I think their interest is just getting your re-power out the door whether the job is completed correctly or not. Not sure how they got a 5 star certification from Yamaha but they certainly don't deserve it.